Dr Eric Lehr & Associates PC

I used to be a big fan of this optometrist — helpful, priced better than other eye doctors — then I ran into an issue with ordering contacts. When I had an eye exam, they gave me three trials for my right eye (takes a special contact). When I called back to order, I specified which version to order for me.
When they arrived, it was the wrong prescription — I called the office immediately and they were not helpful — I had to wait 2 days to talk to the one and ONLY person who could deal with it. She then debated with me which prescription I should have (the written prescription was different than the trial lens I wanted). I tried to explain to her that I had kept the package from the trial and the doctor had even marked it with a #1 as she thought it would be the best fit.
I asked them to send me a trial in the meantime since it was there mistake and they said I had to wait 2 days. No one but this one person could even order a trial! I am shocked that a high volume doctor in a Lenscrafter office in a major mall would only have 1 person that could remedy this situation??? I even called a sister office in a different city and they were more sypathetic (but could not fix it since the office are independant).
I have spent most of my career working in customer service and even if you think the customer is wrong or unreasonable (in this case, I don’t think I am), you still talk to them respectfully and try to figure out a remedy.