Ok… had some problems with bike and needed some service. Took in for oil leak and told them where it was leaking(pump). They advised me I was wrong… they said leaking somewhere else(valve cover). Pick it up and has to take it back the next day… still had oil leak… so they replace water pump gasket… leak stopped… told them the first time it was the pump seal. Have more stories… but…that one tells it best. Still better than Toledo dealer. Service people are polite… but could do a much better job keeping the customer informed.