Vivint, Inc.

***Warning: Getting service if the gear fails takes weeks. And if it is over 120 days old each house visit costs $ 49. Doesn’t matter that it is their equipment that failed, you pay. That said the iOS app is solid and the system extensible. Has weather built-​in. :Edit/​update: This system is mostly equipment made by a firm named 2Gig. So, you can buy replacement parts on the web if you need to. That is how I was able to get a replacement power supply for $ 18 vs a $ 49 service call and a 12 day wait. You can also add sensors and controls of you are just a bit clever at a radically lower cost. I also noticed that 2Gig has 24 month warranties so, best guess, Vivint made up their 120 day policy of charging you $ 49 while getting their parts for nothing. Gotta love the way Unilocal can expose a vendor…

Vivint​are a bunch of crooks with terrible phone support who doesn’t log any of the conversations. Watch out for these jerks who solicit in your neighborhood! they come nice and all, but when you sign, they throw you into a bunch of poorly trained phone support with poor ethical practices. Because they do not log their phone calls, they do not keep w/​their words. You’ll never be able to cancel your service nor give you money back that you have accidentally paid for already canceled service! DO NOT BECOME A CUSTOMER!

Company installed the system on short notice, which was great considering my home had been broken into the previous day. I received false notifications (that my system was disarmed) on my phone while away. When I called, I was informed that I needed updated software. The panel updated and the features/​options have totally changed. There used to be an entry delay button (on or off) that is no longer available. When I called back, because I don’t want intruders have 60 seconds to destroy my home, I was told that it was never an option, even though I used the option frequently. They are also unable to return my software to the previous version. I’m now concerned with the level of security this system provides considering I’m using features that don’t exist (entry delay options). I wanted out of my contract considering the services provided have changed since I installed the system. I was told that I need to buy out my service contract because my contract doesn’t specifically say that entry delay will be a provided service. A lot of wasted time on the phone. Questionable security coverage. Look for a better company.

A man (19 year old) shows up on our doorsteps and offers the deal of the century for a new house alarm system, that honestly was very appealing. Because of our schedules, we asked how long it would be for the installation, and the man says 30 minutes.
We invited him in and after he placed a call to the technician, 20 minutes away we were informed, we waited. After 4 hours of having the young man in our living room, and 2 more phone calls, we decided to cancel the whole thing.
After reading the contract a second time, you must cancel within 3 days and by a written letter.
So we sent the letter the next morning. It has been 2 weeks and still no refund of our money.
We called again today and after being on hold for 10 minutes, we were told the refund should arrive within 3 to 4 days… WHY???
Do not trust this company and careful of the charming salespersons, that’s how they get you.
They hire young men and women right after college, who act like they are new to the company and you fall for the package, which again, looked very interesting if it was reel…

really bad company. they have very few service people/​repair people.
if there’s a problem with your system, you’re going to be waiting 3 weeks for service. and unfortunately, i have had a lot of problems with this system. and their basic response seems to always be, ‘sorry. i’m here in provo, utah. there’s nothing else i can do’