Verizon Wireless

i went here a few days ago to finally upgrade from my iphone 4s from 2011. this was a BFD for me.
as i walked in no one was there to greet or ask what it was that i needed. i found an employee who was just staring at her tablet and not doing ANYTHING work related. i told her i wanted to buy a new phone and she asked me if i had signed in. ummm… no!!! do i read minds?
she signs me in. i asked her if i would be called over a loudspeaker or texted when it was my turn. nope. she told me she wrote «girl in white hat» on the sign-​in page and that someone would come to me. 45 minutes later… nothing. the place wasn’t crowded. BY CHANCE an employee came up to me and asked if i was the woman who needed a charger. NO! i need a phone, fool! had that employee not approached me for something totally unrelated i would have had to ask someone again.
while i was sitting there i swore i heard one of the male employees mumble «white hat?»…but who knows. PASSED RIGHT BY!
the guy who finally helped me was really fast and efficient, although he was wearing a JETS jersey and i’m kind of surprised that is allowed in the city of brotherly fug (ly).
my advice to this new store that prides itself on technology and state of the art shit… get a better system in place for customer service. you have everything at your disposal. get a robot who comes around with a reach-​around for customers who are up to bat!
ps: the iphone 6s plus is amazing… not too big like my sister claims. recommend!

My mother, sister and I came in today and had a very pleasant experience. Malik helped us and tended to all our needs plus more. He reassured that we got the right devices and plans that best suited our family. He even set up the cases and transferred the data from the old phones to the new ones to ensure everything for correctly.
I highly recommend going to this store for any of your Verizon needs!

This new location is spacious and modern, love the big windows. Samantha Jo was extremely helpful and efficient in upgrading my phone. Usually I cringe when I think of walking into a Verizon store with the hoards of frustrated panicking customers whose devices were stolen, broken, or lost. The iPhone 6s is only available for pre-​order so maybe the crowd will be minimal for now. Got my new phone and a case, of course they try to also sell you bundles of accessories, but in my experience all my Verizon brand chargers have broken so I avoid them now. I try to go right when they open to avoid the wait because it seems like only a customer or two ahead of you can result in waiting an hour. I traded in my old phone for a $ 200 Verizon credit and they were running an iPad special with $ 200 off each model. The caveat with buying an iPad from Verizon is that you are required to sign a 2 year contract with it. I purchased an iPad, but the selection of cases was very small so I will have to look elsewhere, online most likely. Appreciated that since my iPad model wasn’t in stock they had it walked over from a neighboring store that same day.

I just had my first visit to Verizon’s new shop. I was worried since it moved from right around the corner from my office and I lost touch with Mike! However, while attending a class on my tablet, I discovered Nathan, a new-​to-​Philadelphia staff member who spent one hours answering all of my questions and walking me through our account. I so much appreciate that a large company like Verizon has such personal and professional service. Nathan, welcome to Philadelphia. It is our gain!

Wow im so impressed with this verizon store very very large store, I have sprint and this store even made me want to switch service, they have all the gadgets you need and they are friendly, they even open the doors for you. Just a big wow

A supermarket-​sized cell phone store. Servicewise they’re really trying.