US Post Office

Trust me when I say that I have to send a lot of mail and this is the best post office in the city at which to do so.
While other locations balk at my arrival everyone here greets me with open arms and I gotta say having been to just about every center city branch these people are the fastest and most efficient.
True they may have less windows in operation than they did in their heyday, but hey its not 1942 anymore and most of the task these windows were designated to service are available via the Internet.
While the line gets long sometimes it’s not nearly as bad as other reviewers make out. So just stop whining, slow down a little and take the chance to admire the sweet Deco look, and be nice too those who work here. You may find it makes things go faster.

This is the most inefficiently run place I’ve ever seen in my life. You walk in and maybe 2 windows are open. No signs or anything telling you where to go for what. They do have little blue placards on the window for passports but whenever someone is being helped they block it from anyone else to see. So after waiting in line for the next window to open you have a pretty grumpy person telling you you’re in the wrong line (and you’re stupid) and that you need to go wait in another line to talk to some other grumpy person. No pens, tape, or anything else you’d expect to find at a post office. I Had to go across the street to kinkos to fill out paperwork and come back to the post office to wait in more lines to talk to more miserable people. I dread every time I’m forced to come here. I usually have to come for any packages supposed to be delivered by usps because they can’t seem to figure out how to deliver them to my apartment. I’m glad to pay for fedex or ups just to avoid this place.

Think USPS sucks?
I can give you four valid reasons that is true– at least:
1/​It doesn’t really matter what time you go, there will always be a line.
2/​It is so huge, you could organize a 5k. Yet, there is no stamp machines, not even free packing tapes.
3/​There is more than thirty understaffed windows. Hence, only two are usually open.
4/​Eventually, the aggrieved waiting customers, will be served by a grumpy postal clark.
Did the clark get out of the wrong side of bed or something?
Need more? I don’t think!
Two Unilocal

It’s noon on Wednesday so why would you have more than 1 window open? I can’t wait for the USPS to get shut down and be permanently replaced by UPSTEVE and/​or FedEx.
I hope that whoever runs this building gets herpes.

This place is awful. I dread whenever I need to send a package out or do something at the airport because it takes for. Ever.
First bad experience was when I waited for an hour and a half to apply for my passport and was turned away because I was a few minutes after the 12:00 deadline on a Saturday. I understand I was late but the line was out of control and the woman was incredibly rude who worked there.
But today’s experience was the icing on the cake. I had to send something out before catching a flight so I arrived promptly at 8:30am to give myself plenty of time. Well I waited for over a half an hour and the line was only growing and they hadn’t even opened (even though they open at 8:30). I called the post office and they informed me the machines were shut down on the previous business day so they had to recount all of the money which would take an additional 20 minutes. Meanwhile, the line was growing and no one came out to inform us of the delay. Finally one woman asked if they were going to help people and the employee was so rude. Overall, it’s just terrible business practice.
And all of this going on the Monday before Christmas.

The employees here are actually fairly nice and helpful when they know the information, but there is a clear lack of employees available here at this post office. There are literally over 50 windows at this huge post office, and yet only two windows are open at any time. It would only make sense to hire a few more employees especially during the holiday season, but even at noon time when everyone floods the office during their lunch break — the line still moves at a snails pace.
All in all, be prepared to wait. The employees here are doing their best, but anyone would be snippy after dozens of angry customers waiting in line.

If I could give this place zero stars I would. Why don’t these workers here have name tags? We should know the names of people incase we have an issue, the person needs to be reported. The line was way too long. There are over 50 windows, but only two was open. The one lady was taking her sweet time and had such an attitude. I asked if I could have a receipt if I paid cash and she goes obviously you get a receipt for everything you mail out. It was only a question, no need for an attitude, have some respect and learn some manners. Terrible customer service. I won’t be back. At least not at this particular post office.

I really like this post office. The line moves fairly fast. Sure the workers can be quite rude but what can you do? Overall the job is done customer service sucks

Get it together USPS. Monday morning, two windows open, and no self service supplies. WTF?

Why do people complain so much about service, when you can’t properly address a package or letter. Maybe the lines would move quicker if you were ready.

Definitely worth the money to go somewhere else unless your time is worth absolutely nothing.

what the heck are people doing at the post office that requires spending 20+ minutes at the only open window?
this place is hell on earth. my 90-​year-​old gramma could run a marathon in less time than the average wait for service here.

Sending a package is not really an issue.
If you get sent a package via Fedex SmartPost, be ready for a headache. Fedex transfers the package to USPS, who doesn’t know what they are doing. I had a package that was transferred to USPS. USPS said they tried to deliver it and left a note. Neither happened as I was home all day and there was never a note. I went to and called this physical USPS location and the same USPS employee told me the package was out for delivery again. Only to find out later that night via the Fedex tracking status that my package was sent back to the shipper.
USPS is so unorganized and unhelpful.

Straight to the point the majority of the ladies working here are a bunch of @ssholes.
They are so quick to rush you off without trying to resolve the issue. I was sent back and forth to THREE different windows trying to get service because no one knew what the hell they were doing.

This is a gorgeous well maintained streamline Art Deco building complete with bas relief sculpture at the entrances. The interior reminds me of the days where women wore dresses, hat and gloves and men did chivalrous gestures without thinking. In my mind all 40 something windows would be open for the services posted neatly in stainless steel lettering.
Enter the scratch of the needle across the record. The building is a beautiful reminder of a bygone era but unfortunately the service leaves something to be desired. Rarely is there more than 2 windows open to help with all services and the line even when it first opens can be 20 deep. I usually spend my time breathing through my mouth as I am often down wind from someone who hasn’t taken a bath in over a week.
Once you finally make it to a window, the postal service representative reaffirms the stereotype of a government employee with the added Philadelphia bred lack of motivation and attitude of a typical city employee. You will be lucky to escape without being further annoyed in some form.
From my experience, talking to someone at this branch via the phone is just as bad. I recently had to report this branch to USPS customer advocacy because the customer service was so far off the mark.
If this is your main branch, enjoy the stunning architecture but good luck with anything else. 2 stars for original streamline exterior/​interior and 1 negative star for service.

Ladies are RATCHET
They are so depressed and mean. Who hired them? God forbid, you ask them a question– Meanwhile, I pay their salary. How bout they take an indefinite time off to appreciate having a job?

I came here right when it opened, and I was the ONLY customer in line, with 3 windows open, and more workers in the back. WHY is it then I am waiting for TWENTY minutes just to be seen? While I was waiting, I asked to borrow scissors (since I WAS THE ONLY PERSON HERE) but the lady snapped at me and told me to WAIT. Okay, so apparently having 1 customer for 4 workers is too much stress for this place. What a waste of beautiful space when it is filled with rude and incredibly slow moving workers.

Longer lines than Disney… Bring a magazine, gaming system or nail polish to occupy your time spent in line!
I work directly across the street from post office location, I can literally see the building from my office window. I imagined that it would be super convenient to pop in and out when I needed to ship off a package or grab a book of stamps. AU CONTRAIRE MON FRERE.
The first time I went to the post office I went after work (YES, I KNOW — Shame on me). But, becuase I was up against a time crunch (I needed a particular stamp for my wedding invitations), I had to brave the line. I promised myself I would never go back after work. So on another occasion I went during lunch — I usually take later lunches, so I figured I would have avoided the NOON rush, WRONG AGAIN. During the last week, I’ve popped in on several different occasions to mail off a fairly important package. On Tuesday I popped in at 9:45 and the line was outrageous. Yesterday, I tried at 11:30 — SAME. Today I went in at 10:45 — a tad better, BUT, I didn’t want to hold on to this package for another day. I considered myself lucky that I only waited in line for about 20 minutes.
The attendants are very nice /​friendly. It isn’t an issue of incompetence, this location just needs about 5 – 10 additional workers…

Worst possible rating. No question about it.
I cannot believe this place is in business and allowed to operate.
This place is a perfect example of the inefficiencies of a government run post office system. There are no pros other than the location and the architecture of the building.
Cons: (too many to name)
* Way too few open counters (only ²⁄₅₀ open!)
* Way too many permanently closed counters
* Terrible waiting ambience (ie I wouldn’t be surprised if I contracted tuberculosis from waiting in line) Seriously it’s worse than waiting in line at the DMV in north Philly
* WHERE IS THE AUTOMATED MACHINE?!! You could fit at least 30 in this giant waste of space and there is not even one?! come on now
* Most unfriendly customer service ever encountered (they actually try to get into arguments with you)
* Overpriced packing material (bring your own)
* Worst of all– Terribly long lines at all times

The epitome of the lack of efficiency.
This is your typical government run USPS with too many customers and not enough employees. Employees are constantly taking breaks and seem to lack motivation.
Expect to you wait 30 – 45 minutes to mail you 2 pound Priority Mail package to your friend/​relative/​Ebay buyer.
There is a special dropoff window for prepaid packages but it is closed most of the time.
I really believe the employees here have the following thought ingrained in their heads: If you’re an employee here and get paid the same amount if you see 2 customers an hour or 20 customers an hour, why the heck would you work harder when it doesn’t matter?
This place is the perfect example of why the USPS should be disbanded, sold, and privatized and be like postal services in European countries and Asia.