Ultrabeauty European Day Spa & Salon

I went here on valentine’s day with my boyfriend for a couples massage. When we made our reservations they made us put down a $ 40 nonrefundable deposit. When we arrived the place didn’t have much curb appeal and I was a little nervous. The place is very tiny and the spa is mostly in the basement. It was very intimate and almost no waiting time. Our massage was amazing and the people there were very friendly and professional. We were there for an hour and 30 minutes and we had a couples massage, went into the dry sauna, the steam sauna and the hydrotherapy bath (a big jacuzzi room) and spent $ 200. Next time I would probably try and use the Groupon or living social deal to get a better price.
Overall we had a good time and maybe would go back again if it were closer to home.

If you are considering having a massage here, DON’T. I’m not sure whether or not this business receives the majority of its income from the nail salon and they just stopped caring about the massage side, or what, but we’ve been coming here about once a year the past 7 – 8 years & have noticed a decline in quality. I guess we were trying to give it the benefit of the doubt based on past good days, but our limit has been reached. We should’ve been tipped off by the change in staff, as the regular therapists no longer work here. Here’s the experience my husband and I shared this past Sunday afternoon:
–Immediately going downstairs towards the locker rooms, the grout in the tiles and the rugs are noticeably dirty, even in the dim lighting.
–The water pitcher was empty, with old lemon slices & mint just sitting there in the waiting area.
–The locker rooms seemed to not have been cleaned the whole weekend (or week, depending on how much business they receive-​we were the only ones there at the time for massage services), as evidenced by the amount of used slippers, towels, robes.
–As we get to the room, we were not given a lot of time to disrobe and situate ourselves on the tables before they knocked again.
–My husband asked for deep tissue and I asked for Swedish. I am not convinced that the therapist I had was even legit, as her idea of a Swedish massage was not close to the many massages I’ve had in the past (fast slathering of oil, fast strokes to spread it, cliché chopchopchop movements that I’ve seen only in movies) she did not ask me about the amount of pressure I prefer and started with a lot that immediately made me wince. 2 days later, and my back is still sore from this horrible experience, when I had no pain to begin with.
–My husband’s therapist used her nails during his massage, resulting in claw marks from his shoulder to his tail bone. I immediately took a picture in case th didn’t go away. They were visibly better by the next day, but my husband is still complaining about his new soreness from it.
In short, this was an expensive ($ 170) guarantee that we will never come here again. I will never recommend this place to anyone else, anymore. In the future, I’m going to seek out places that offer information on the certifications of their therapists, as well as recent reviews, because I really feel like we were ripped off. What should have been a calming & relaxing treat ended up only increasing any anxiety & tension we’ve been having as working parents with an infant. Horrible.

I went with a friend because we had a groupon. The massage was okay, but we just thought it was odd that the first thing they say to us when we walk in was, «Just so you know, we require a 15−20% tip that is not covered by the groupon & you cannot give the tip to the masseuse but need to give it to the front desk.» Then, after the massage when we walked up to the front desk, the receptionist says right away, «and like I said, we require at least a $ 12 tip.»
I understand that they probably want to tell people because I’m sure people have tried to use the groupon to cover the tip, however, the groupon says it right on there that gratuity is not included. Also, I don’t think you can «require» a tip of any amount, let alone tell us how much we are «required» to leave. I thought that was poor customer service for that to be the first thing out of the receptionists’ mouth as we walk it. It also gives the impression that they don’t trust their employees that they told us right away we cannot give the tip directly to the masseuse,
Like I said, the massage itself was okay it was just the atmosphere surrounding the massage that had us raising our eyebrows.
What I did like, though, was that even though we used a groupon, they were willing to let us put our tip on a credit card.

Nichole is no longer here :(But its still my go to place for waxing. I feel very comfortable going here, and everyone is friendly. I have also since had a massage with Susan and it was really good!

I’ve been coming to Ultrabeauty for about a year now for Brazilians, specifically to take advantage of the service provided by the wonderful waxing technician Nichole; she is absolutely amazing! It’s always quick and painless, as she has a keen eye, yet gentle touch. Not to mention she’s so cool, kind, and friendly, she can talk with you throughout every entire session. Nichole is a blonde beauty with a darling personality, who can confidently tackle all of your waxing needs in no time. I highly recommend scheduling an appointment, if you’re interested!
The woman typically working the front desk is also very sweet. She always helps me pick out the best body and hair products from their awesome collection and makes sure to alert me to any upcoming specials they’ll be having (as does Nichole). She’s a lovely, cordial sweetheart, who’s easy to speak and transact with. She always manages to squeeze me in last minute and is especially accommodating, in general, as I’m often running late!!!
I’ve also received a relatively ordinary massage from Alex, during one of Ultrabeauty’s «special offer» periods. Despite my initial anxiety in regard to being rubbed down, unclothed, by a man, the experience turned out to be wonderfully relaxing. Alex was nothing but kind, careful, and attentive, making sure the amount of pressure he exerted was comfortably enjoyable for me, as well as always keeping my lady-​parts safely covered up. I walked away in a most pleasant daze.
The spa area and locker room (with shower) are not only nice and neat, but extremely ambient, and comforting. The massage area’s pretty décor, dim lighting, and soft music, seem designed to put you at ease as you slowly transition your mind away from the rough and tumble of daily life, into a pampering environment, meant to maximize your relaxation.
I cannot yet give any sound advice on the hair and nails side of things, but I seriously trust Ultrabeauty and would highly recommend the spa to anyone for just about every service they provide!!! While the lengthy name may sound intimidating, it’s one of the best spots in the Northeast for professional, yet affordable waxing, and much more. Definitely check it out!

I’ve read some reviews here that make me feel I’ll never use the hair & nails salon — but I definitely feel that you cannot go wrong here in using the spa and getting a nice facial.
I have been using spa services here since 2006. They have a clean locker room with sink/​shower and lockers so you can change into a robe and stow away your valuables. They have a great steam room in the basement that you can relax in before a massage. There’s also a sauna. I’ve had great massages here, and I’ve had decent massages that were at the very least very relaxing. (I’m spoiled and tough to please on massages.)
I’ve also used their waxing services — which are pretty decent.
For a facial I recommend Tanya — who is very attentive and great at what she does.
They’re clean, polite, and very Eastern European. For the price and the more convenient northeast location — it’s all good!

First time at a spa. The place was pretty decent. The receptionist was great. The masseuse was really nice and kept it very professional. The massage were ok. Soothing… but Ive had better.
It felt fine at first but I left there feeling like something was missing. I dont think the service was bad because i did enjoyed it but I cant give it a 5 star neither because I feel like the service package I ask for was not fully completed.

I can honestly say that I did not know what to expect. I found this place by doing a search on line of places in near my area.
When I arrived, I realized that I left my Visa at home. However, the receptionist said that they can use the information from when I made the appointment. I just needed to show my ID. Once that I was finished I was introduced to my masseuse.
From the outside, it does not look like a large establishment. However, when I walked down the steps and down the corridor past all of the rooms, I realized that it is much larger.
I arrived in a little room where I was told I could place my belongings in a locks, take a pair of flip-​flops, and put on a robe. For someone reason, I wondered if the robes were like hospital robes, where a persons back is exposed. Of course this was an absurd thought but what can I say. I was completely out my element.
Once we arrived in the room, I rested place down on the table with a thin cloth covering me. Everything after that is somewhat of a blur. The masseuse began with my neck and shoulders. The warm oil was rubbed gently onto my skin. I started to wonder if anything was going to happen that would make me feel uncomfortable. Quickly, my mind was at ease.
Periodically, she checked to make sure i was not experiencing any pain. She went from my neck/​shoulders to my back to my legs/​feet. She then worked on their counterparts once I turned over.
The session was 55 minutes. I must have had 55, 000 thoughts during the time. The odd part is that none of those thoughts were about work or school but my family and all the people that are important to me. I thought about the last 3 or 4 years of pain that I have experienced. At some point, I remembering feeling as if I had to go to the bathroom; at any point I felt completely numb. Somewhere along the way, I must have cried. I cannot remember a time when I felt so free. I could feel the residue of tears on my face as I left.
Why did I deny myself this experience? Pure folly is all I can say. Now I am on a quest to visit spas in various part of the city. I could not give them 5 stars because I did not use the salon and because I do not have anything to compare it to.
It is unfortunate that Kelly had such a bad experience with the salon aspect. I know that not everyone would be willing to go to a spa in a «strip mall» in the northeast but for me it was wonderful. In fact, like all great experiences words cannot adequately describe it. You just know it when you see, feel, or hear it. And it only cost me $ 75.