The UPS Store

I come here often when I need to return one of my many Amazon purchases, and the staff is always so nice and helpful. They let me use their computer to print labels and even give me any necessary packaging (all completely for free!). The staff also doesn’t mind waiting for me when I’m completely idiotic and can’t figure out how to package anything properly.

After my first review of this store, I received a private message from a store employee saying:
«Please contact the store management with any issues you may have, as opposed to slandering the store and its services online. If you would like, I can give you a personal tour of our store and the hundreds of packages the we handle on a daily basis (99.999 999 999 999% of which are not yours).
This only affirms my opinion of their customer service. Also, slander is verbal and not printed. All my statements were true. I’m contacting corporate.

Great customer service over the phone, very helpful and thorough.

They are really really rude here. With that said, it’s a UPS store, and they do everything I need them to do. Printing, mailing, packaging, etc. Just don’t expect a smile, a hello or a «can I help you.»

I ship things out of here somewhat frequently. Each time I walk in here, the employees act as if they are somewhat suicidal. Any question you ask, they basically mumble an answer and point as if you were already supposed to know. In Old City, I’ve never experienced such a rude staff anywhere. I continue to go because of pure convinence, but I will tell you their customer service is lacking on a new level.
There is a young black guy that works here who is always pleasant and it’s a shame he’s not there more often. The rest of the staff really needs to be replaced.

Went in to print something off at the store. No one was sitting at the front desk when I arrived. I honestly was not even on the computer for 3 seconds and a man came out from the back and greeted me with «I hope you know it’s 2 dollars to use the computer and „yada“ for color prints!» No hi or hello, may I help you with anything? My response was, «Oh, I don’t think they charged me to use the computer last time… is this a new rule?» At least no one ever informed me it was two dollars… His response, «Well I’ve worked here for 3 years and it’s always been 2 dollars.» Talk about a snarky and rude attitude. That dude needs to be fired for his unprofessionalism. I had no problem paying the extra 2 dollars but don’t be so rude to me! Because of him I will be taking my money elsewhere.

Awful. I went in to the store today to print something off of the computer. I’ve been there probably around a total of 10 times and never really had any issues. Today when I went in no one was sitting at the front desk. I walked over to the computer and just as I was logging on I was greeted with a snarky remark from the employee working there…“I hope you know it’s 2 dollars to use the computer! «I responded with, «Oh, I don’t think I was ever charged that before. Is this a new policy?» Maybe I had been charged that before but no one actually ever told me that. To which the employee responds, «Um, I’ve worked here for 3 years and that’s always been the policy.» I honestly wasn’t upset that I has to pay the 2 dollars because I had to print in color and this was the closest place to my work. Because he was so rude and unprofessional I’ll happily take my money elsewhere.

My first review is compelled by the horrible customer service I received at this location. The clerk had little knowledge about procedures on how to get an item shipped early am delivery on account, as they were out of the form needed for this. After being annoyed and not getting a straight answer, I left and was stared down by someone who seemed to be the clerk’s superior as I left the building. Really? The staff was unprofessional and another worker belched loudly several of times while there were other customers in the store. They were also talking trash about another customer who had come in earlier. I can’t imagine what they said about me, especially since the door slammed open when I left because it had no closer attached to it. They probably thought I did it on purpose since I was obviously annoyed. I would rather drive or take a taxi to another UPS in another part of city to get better service. Overall, a disappointing experience. Avoid unless you are in a pinch!

disgruntled hipsters. not so courteous.

While working with an artist in the area for about 3 weeks, I had occasion to test out this UPS store every couple of days throughout that period. I am happy to report that the store continues to seem much improved.

I needed some flyers for a conference over at the Pennsylvania Convention Center. Not wanting to fly across the country with hundreds of papers, I decided to find some place that would let me upload my files online and make copies so I wouldn’t have to carry them there with me. The UPS store was a much cheaper option than FedEx/Kinko’s (I think it was 39 cents for color copies) and they did not disappoint. Granted, they messed up one of my orders (I had asked for double-​sided and they printed on 2 single sided papers instead) but they promptly corrected the error and the customer service was excellent. If I ever have to go to another convention in Philly, this is the place I would go to for copies!
Note: do not try to walk from this store to the convention center with 1200 sheets of paper in tow. I had to stop at every block to try to catch my breath. I’m kind of stubborn. There are buses.

North 3^rd Street has become a bit of a one-​stop-​shopping corridor for me. I started banking with Allegiance, then buying smokes from Harry’s for a friend, and then I discovered the UPS Store. While the staff here is not enthusiastic about their jobs they do sufficient work. I have become next to giddy about sending out odd packages as I know I just have to show up with stuff in hand and they will find the right box and packing material when I am having a clueless moment. Stop procrastinating about sending out holiday gifts to friends and relatives because shipping just got easier.