TD Bank

Absolutely love and adore the employees at this location. I’m always greeted with smiles and quick service. It’s a plus when the employees actually knows your name and know what you are there for. There are time where I can be a hassle. I’ve lost and damaged my debt card multiple times which I have gotten replaced the same day without having to wait days for. EXTRA POINTS for not making feel stupid for replacing my debt card multiple times and coming in for multiple gift cards every week (which are free of charge with a minimum loading limited of $ 25.00).

We went to use the coin counter here & are happy to bring it here to get it cashed out. The down side is they charge 8% to cash it out if you don’t have an account with them. We decided to open up an account with them to not pay coin counting fee. Our CS rep was very nice, gave us detailed information on services & accounts available, & he tried to set everything up as quick as possible but his computer kept freezing up. I did notice it’s a very active location & it’s not very clean inside the bank. I don’t thing it was all from 1 day’s dirt/​mess their cleaning crew needs to set it up! Our CS rep did metion they were out of pens & welcome packets, which was fine by us. I did also notice the ATM area outside of the bank doors was beyond filthy that bothered me. They are is a mini mall type area with parking but scoring a spot in here is like winning the lottery! There is metered street parking along S. Broad Street for $.25 for every 15 mins, that’s a bargain in Philly! Also turning into this lot if your going southbound on S. Broad Street is an unnerving chore. I say park on the street. Happy Banking!

If banking is a convenience with you… How come you have had no pens all summer? The line is extremely long because of the inconvenience of not being able to fill out your slips before getting to the counter. With all the extra fees you charge you think you could buy a couple boxes of pens? Also The ATM area has been really dirty lately as well. Someone is clearly dropping the ball…
The employees are great here and make the experience worthwhile so cmon management, get it together.

Close early all the time. Atm machines constantly out of service. Most frustrating location

The staff is always very friendly, but inside or at the drive thru, I always find myself waiting in a very long line.
And one of the tellers was super flirty with my boyfriend on multiple occasions. She also sent him a card in the mail which I did not appreciate.

Said «I’ll be right with you» because the coin machine is broken… And then I stood there for 45 mins!

This is my go to branch, the people who work at this TD bank are wayyyyyy superior to the other TD bank employees in Philly, They are super nice and always address me by name when I come in anddd when I used the drive-​thru, They always give me dog biscuits when I have a dog with me too:) I live closer to the location at 5^th and oregon but i don’t care because the people at this branch are so nice.
the parking lot is often full because there are other businesses that share it, be wary of lunch time visits it gets super packed, also rush hour on friday, and saturday mornings. seriously you could be in line for an hour.

I’m giving this place a 3-​star because it is super convenient, though I’ve had some bad experiences here.
No other bank in the area is actually open on the weekends or at night after 5. I wish the rest would catch on… hello Wells Fargo and BoA!
I’ve met a couple very nice customer services assistants here, but I’ve also always had to wait in line. While they have long hours, they seem to compensate by not always being fully staffed to meet the needs of their clientele.
One time I was asking very targeted questions to one of the specialists at their desk, and the only response I could be given was «this is what the computer tells me.» Why couldn’t he get up and ask a manager or even call TD Bank’s HQ for assistance? That’s beyond me. I left there that day a bit ticked, and my questions remained unanswered. I had to look them up myself once I got home.
Overall, TD works… but leaves a lot to be desired.

Every time I go in to this bank, there is a long line. Ironic since TD commercials claim that you will never have to wait in a line. The location is very convenient, and the fact that they have a full-​time security guard is comforting. The tellers are very friendly and helpful, but it seems that this place is always understaffed. Luckily, I don’t need to come in here much since online banking makes trips to the bank extremely rare.