Superior Moving & Storage Inc

We had John, Earnest, Jose and Shawn come out to move our grand piano. All 4 of these guys were very polite and mannerly. They brought the VERY heavy piano down a flight of stairs for us with little to no damage!

These are the worst movers I have ever had, with over 15 prior moves. Do not use them for moving, or worse storage. Not only was their price inaccurate, but they were very slow. The worst part was they broke and damaged the majority of items they moved! Who packs heavy stone items on top of wine glasses? Additionally, the items in storage got wet and moth infested! After months of attempting to get a response to access the additional insurance we paid extra for, we had to get a lawyer just to get the basic, documented insurance compensation. They are the worst movers I have ever used or heard about.

Unprofessional in parts of their operation but they do act promptly and effectively to make up for mistakes.
They say they will be improving their systems soon so that when you call, their office can at least confirm your arrangement right away, which was a major problem.
This, with their existing responsiveness to complaints should go along way to making them a reasonable operation to deal with.
Would recommend — with some caution.

I really do not understand what all the negative reviews are about. I used Superior for my move from Conshohocken to Philly and had a great experience. I called the company one week in advance (during their busiest time of year) and they were able to squeeze me in. Mark, the owner, gave me all the information I could possibly want including insurance carrier names. I requested a very early move time (6:30 a.m.) and it was accommodated. I called to confirm with Mark personally the day before the move. Jose and George showed up right on time and had me out of my old place and into the new one in a matter of a few hours. Not only did they do a great job, but Jose and George were very professional and seemed to care about what they were doing. Their prices are standard. I told them in advance about all the furniture and number of boxes they would be moving. I was given an accurate quote. I would recommend giving ANY mover as much information as possible prior to the move in order to insure an accurate quote. I will definitely be using Superior for future moves.

After having an issue with my Move, the owner contacted me personally and rectified the situation. As a small business owner myself, I know how hard it is to oversee multiple employees and hold them to your business’s standards. I’ve used Superior in previous Moves and will use for future Moves!

I have been in the self storage business for 15 years and my experience with this company has not been good over the years compared to other companies, they have always been on the «do not recommend list. But last week, they moved one of my tenants out and left bottles of urine behind. That is totally unacceptable! The tenant said they were slow, and inefficient. If you are looking for quality movers, call someone who deals with them all the time! Ask storage people for referrals!

DO NOT USE THIS COMPANY PLEASE!
I had the worse experience ever. Not only did they break everything but they called me at 11 PM to say they quit and would return the next day. I had to take 4 digs and my 86 year old mother who just got home from having a stroke to a motel.
It took 7 guys and two trucks 2 days and they charged me over 4000 dollars and the job was appraised at 1500. They wont unload the truck until you pay in full.
They dropped my 3500 new frig. oh my God. I GET SICK thinking about.
Please pass this on. They are thief’s!!!

Awesome! They made my move so smooth and stress free. The two guys bill and bill were funny and worked fast. I will use them again and refer them to friends!

I used Superior Movers for my move from a studio apt to a 1 br that was 3 blocks down the street. The owner, Mark, is a fast — talking, lying business man who will do anything to get extra money from you. There were extra fees and taxes on the bill that were not presented over the phone, despite me asking multiple times «this is definitely all of the fees/​taxes that will be charged correct? «. They charge you an hour travel time when I googled it and it’s only 9 miles from their trucks to my apartment. They just try to get as much money from you as they can, all the while putting down other moving companies, saying things like «mambo is a bunch of musicians who move as a way to make money. They’re not professionals». The men from superior who moved me were nice, yes, but 1 especially had a poor attitude and didn’t even introduce himself to me in the beginning. They took a longer time than they should have (kept disappearing for 10 – 20 minutes with no progression with the move). I actually had to go check on them a few times. I truly believe they stretched out what should have been a 3 hour move into over 4 hours. I then spent 20 minutes on the phone with Mark debating our agreement (which I had in written form in an email!), during which he threatened to keep my stuff that was not yet unpacked, and told me repeatedly «you are a bad person.» ??? I still tipped the movers $ 20 for each of the 3 of them but honestly I didn’t believe they deserved it given their poor attitude. This is your job, no one forced you to come move my furniture! I did not enjoy feeling guilty for their «hard» work. Overall a poor experience, mainly due to my interactions with Mark.

They get one star because you can’t give a zero or negative number.
We had bought a house less than a half mile from the 3 BR apartment with basement storage area (12X 12 room) we were renting and since we needed out a certain day, I was ASSURED they would be there early morning with a large enough truck to move a 3 BR flat. They were supposed to be there by 8 AM. When it got to noon, I called and was told a half hour because they had run into a «problem» with an earlier move. Earlier than 8 AM?
By 2 PM, still a no show and a no call, so called again. I called again and they gave me the driver’s number. He didn’t have a clue what I was talking about and said my job was not on his work order. After calling again and saying forget it and that I would call my landlord to extend our move out date so I could find another mover, I was told they would have a truck and crew there within the hour. By now it was after 3:30 PM. They showed up at 6 PM.
They loaded the truck that supposedly could move a 3 BR flat and there was still my stuff in a BR and in the basement. By the time the first load was taken to the house it was now 8:30 PM without so much as a box unloaded yet. To save time, I told them furniture upstairs into the rooms and all boxes into the basement. When they moved my fridge into the basement, instead of taking off the door to get it through the door, they shoved until it went through. This sprung the door partially so it hasn’t closed proper since. When I pointed it out, they said it was that way. A 3 month old fridge that hadn’t been moved in my old flat since I had bought it and had it delivered. By the time the first load was in the house it was now 11PM and they still had to go get the rest. By the time they got it together to go back to my old flat, it was 11:30 PM.
I went with them since I had about enough of this and pointed out what they could load up that was upstairs and told them to get the stuff in the basement and had them leave the rest so I could get it in my van the next morning when I went to clean up the place. By the time they got loaded and back to the house and unloaded, it was now 1 AM.Finally.
When I went back to the old flat to get the few van loads from upstairs, I went downstairs to see if al was in order. They had blown me off on getting anything in the storage area. Altogether I had 6 vans worth of things to move.
If you are a complete idiot and masochist, these are the people to hire. Given a choice between them and pushing all my stuff a half mile in a wheelbarrow, I’d take the wheelbarrow.

Dont do it! You will regret it! Arrived 45 minutes late and no apology. One guy literally threw my $ 450 a/​c down on the floor. Then two of my boxes «disappear». I called several times to find out where my boxes were and was promised a call back each time and no one called me back.

Superior Moving & Storage was the WORST MOVING COMPANY that I have ever used. They were so unbelievably terrible that I was compelled to join Unilocal to write this review.
A couple weeks ago, my fiancé and I were moving from our one-​bedroom apartment to a 2 bedroom apartment 3 blocks away. The movers were supposed to come at 6:30 am so I would be able to go to work after the move. When the movers had still not arrived by 7:45am, I called the company to ask where they were. I was told that they were «on their way.» When I commented about them being over an hour late, I was told «what are you going to do about it?»
When they finally arrived at my apartment, around 8:15am, the movers worked at the pace of snails. They were moving so slow it was apparent that they were doing it on purpose to rack up the bill. For example, I saw them make trips down to the truck, carrying just a lamp in one arm! Shockingly, it took them over 3 hours to get everything out of our one bedroom apartment!!!
At this point, I walked 3 blocks to our new apartment, to meet them with the truck. Only, they did not show up with their truck at the new apartment for an hour! I have no idea what took them so long.
Next, they proceeded to move my stuff into my new apartment, again, moving as slowly as they could.
Somehow, in between my old and new apartment, they also lost pieces of my bed. Once they stopped denying responsibility for that, they had to go to a hardware store to buy new pieces.
As they finished, I noticed that they had been careless with my belongings. They had put huge scratches on my leather sofa and in the headboard of my bed. They also scratched several other pieces of furniture. When I brought these problems to the movers’ attention, one of them responded «FUCK YOU, YOU FAGGOT. YOU CAN’T PROVE THAT WE DID THAT.»
I was so appalled by this, that I called and spoke with the owner of the company. Not only did the owner of the company refuse to compensate me in ANY way for the damage that his movers caused, but he also refused to give me ANY DISCOUNT for their services. In fact, when I told they company that I didn’t think I should have to pay full price for the move, given the terrible quality, they threatened to call the police on me unless I paid in full, immediately!
The one thing that they did offer. was to have someone come out to my apartment to repair the damaged furniture. I said that that would be okay, but after promising me that they would contact me to arrange for him to come look at our furniture, i never heard from them again.
In short, DO NOT USE THIS COMPANY! THEY WERE BY FAR THE WORST MOVING COMPANY THAT I HAVE EVER DEALT WITH.
Feel free to contact me if you want more information.

If I could give ¼ of star, I would. I hired Superior Moving after having a positive conversation with the owner, Mark. My experience is similar to a few posted here. The job was moving furniture/​boxes etc already packed in a garage to a 10×15 storage unit. They were late (should have been 9… showed up at 10); No hand truck… showed up w/​dollies; it took them a while to figure out to back the truck in the drive; a few boxes at a time… then comments about this was more stuff than expected. Despite the predicted 94 degree temps, they didn’t have any water or beverage with them, and then seemed resentful that I couldn’t give them any. About every 20 minutes, they would come and get me to ask if a specific box or chair should go when everything to be moved was in the garage defined by walls!!! They left some things «we don’t move items like that.» They unpacked it by pretty much dumping the stuff in the unit without stacking or anything… just tossing it in. It became apparent that this was probably their only job for the day, so drag it out to make it a day. Between the bad attitude and the careless way they handled my belongings, I was so stressed and upset when it was all over. I cooled off that night and phoned the owner the next day to discuss this negative experience and to ask for a credit. He ended up trying to make me feel like a 1%er who doesn’t recognize what hard work moving is and lacking sympathy for these guys trying their best to get the job done in the heat. In the end, my conclusion is that my move was completely acceptable to him. I believe that I would have done better renting a truck and going to Manpower and hiring 3 guys to do the job. I’m confident they’d have water and a good attitude to get a job done and paid and on their way in a timely way. This place needs to be called Inferior moving.

If I could give them zero stars, that’s what they would get.
Someone recommended Superior Moving to me so I decided to book for my move. What a mistake that was. I talked to the someone at the company the day before (TWICE) and they confirmed that they would come at 9am because we only had the Service elevator from 9am-​11am. On moving day, they didn’t show up until after 10am. And when I spoke to someone on the phone that morning to see where they were, I was told they were en route and they were their best crew. If that was their best crew, they are screwed!
The first guy I dealt with had a major attitude. All another guy did was complain. You didn’t even know the third guy was even there. Who knows if he even did anything. So we moved from a high rise to a townhouse that had stairs. They were well aware of this beforehand. Once they saw the stairs at the place we were moving to, cue the complaining. Where’s the professionalism? You are MOVERS. You HAVE to go up and down stairs. THAT IS YOUR JOB! Maybe if they didn’t smoke 3 packs of cigarettes a day they would have been able to breathe going up and down the stairs.
I’ve never hired movers that refused to move anything glass. It’s calling wrapping it up and being careful. But no, we had to move that ourselves. Oh, I’m glad I’m dropping HUNDREDS of dollars to have to move things myself. That makes a lot of sense. And they don’t follow directions. We told them to put all of the boxes EXCEPT the boxes labeled «bedroom» in the room next to the kitchen. Take the boxes labeled «bedroom» UPSTAIRS to the bedroom that they were putting the bedroom furniture in. Did they do that? No. They put every single box in that one room so they wouldn’t have to go up more stairs.
I offered them water and they took it and didn’t even say thank you. They also left the bottle just sitting on my front step. Really? Long story short, I would never use Superior Moving again. I would never recommend them to anyone that I know. I paid my hard earned money for movers and all I got in return was attitude from the movers, stress and a headache.

As good as it freakin’ gets.
We phoned in the items we needed moved, the distance to the new place… and this was a big job…22 file cabinets in a cellar, a grand piano, two roll top desks, a wood stove and on and on… three floors…
They responded with, «When?»
We said, «Friday.»
They said, «The guys will be there between 9:30 and 10 am.»
We said, «Um…OK…do you want a credit card? Do you want to see the sites in question? Do you need some more information?»
They said, «Nah, see you on Friday.»
Friday came… there the guys were! Right on time! The job was daunting and the work hard… but I have never, ever seen men work so hard and not complain… but take pride in the work they did as this crew of men. Wow!
Don’t think a second… just take my word… hire this company.
The crew of six men worked 13 hours… I did what I could to give them coffee, donuts, hoagies, water, soda and they kept going…
I LIKED them all… we laughed… we joked… but they kept the focus.
Right on Superior!

I really don’t get it… I’m not sure why there are so many negative reviews. My husband and I just used Superior earlier this month to move from our apartment in Bensalem to our new home in Willow Grove, as they were recommended to us by our realtor. We were very pleased with our experience.
We had two men come, one who did most of the carrying, and another who packed the truck. The price was fair– it was what they advertised. I feel badly for people who were ripped off, but wonder if they truly paid attention. We were only slightly perturbed when we were told that any glass, ceramics, or large pictures would come with an extra charge to move. However, they told us this in plain language, and we chose to move those items ourselves. My husband and I actually helped out to move things along faster, which I didn’t mind at all.
None of our items were broken during the move, and I probably could have done a better job packing. They handled our items with care. Unfortunately, it was a muddy day, and they did track a bit of mud in to the apartment, but nothing major. They did wipe their feet before coming in at least.
One thing that was great about them is that they helped us by taking our bed apart and putting it back together. That really saved us a lot of time and hassle. They also were patient with me when I wanted some bedroom furniture to be moved around a bit, and when I couldn’t decide which room a dresser should go in. We bought them snacks, which is always a nice gesture for people who are working hard to get your stuff somewhere as quickly as possible.
When it came to the money, they were very upfront about the contract and explained everything in plain language. Not confusing at all, my advice would be that people need to ASK QUESTIONS to get answers if you’re worried about protecting yourself.
They finished the job (which included a stop for furniture at my in-​laws house) in under 5 hours. We were pleased with our experience and would use them again.

My parents hired this company about 10 years ago and it went very well. This last move was another story. They damaged many items, had constant complaints about moving, the company was notified that it was a second floor condo and they complained that they never were aware of that. Not everything was even moved in, they refused to use tools (sliders, etc) we had to make their job easier, did I mention lots of damaged items?, especially wooden furniture. Started at 8 am and didn’t finish until 10:30pm and the move was 5 miles away! All they had were boxes and furniture to move. Worst moving experience. Had to apologize the next day to the new neighbors after the move for all the cursing and yelling they did as it was quite embarrassing. Find another company.

Awful. I used them in March 2012. I only had one item I told them to pay special attention to and that is the only item they broke. One of the guys was making sexual comments to me. One of the other guys appeared to either be ODing or withdrawing from drugs. He was clammy, shaky, and spent A LOT of time in my bathroom.

Like others, if I could give zero or negative stars I would. It all started when I needed to move some of my things to storage several years ago while moving to a smaller apartment. They had quoted a low rate for moving my stuff there, but about a month after moving my things there, I received calls and bills from them demanding more money for the move — nearly doubling the cost we had already paid. I went to ask them about it in person and to check on everything I had there, and they seemed extremely angry that I did so. The woman at the desk was INCREDIBLY rude and kept saying she «lost» the key to my storage unit so that I couldn’t see it, and the manager was screaming and yelling at us for no reason saying that the amount they had originally quoted us wasn’t correct and that we owed more. When we said we wanted proof that he had ever mentioned that before the move, or where that was mentioned in the contract, he threatened to call the police and never give me my things back (I’m assuming that was his only defense, as he had no proof and was simply angry someone confronted him).
I had started to assume they had already sold my things and were looking for an excuse to never give them back. I figured that I would suck it up and pay the difference even though by this point I knew it was basically a scam, but I refused to leave until they gave me the key and let me see my things. I honestly didn’t know what else to do with the owner screaming in my face for being there. It took them over 30 minutes of bumbling around and acting like it was lost before they realized I wasn’t leaving and magically found it in five seconds. My things were there, although jammed carelessly into a tiny wooden cubicle, and I realized I needed to get my things out of that hellhole as soon as I could.
About a year later I found a larger apartment and was extremely anxious to deal with the people at Superior again. This is where the story gets even worse. Because they had a shady way previously with moving my things, my family and I hired a different moving company to transport my things from my storage unit to my new apartment in the city. Of course, that horrible owner was there again and was LIVID that we weren’t paying his movers and found our own. He was looking for any excuse not to let them in — saying that they were illegal immigrants, an illegal moving company, and that they needed to show him all of their documentation before they set foot in the door … or he said he would call the police (again).
My movers DID come back with all of their paperwork, even though the owner was shouting and angry at them simply for being there. But no, that wasn’t good enough. While my family and I went to look at my storage unit, apparently he went out to the movers in their truck and deliberately threatened them and insulted them for being immigrants, telling them he knew they were illegal and that he was going to call the police and other insults I can’t even imagine. Suddenly, our movers came to us saying that they were literally threatened multiple times and didn’t feel safe being there, and they were leaving! This left us there with NO ONE to move my stuff out of there, and all of the extremely rude, discriminatory, and overall hostile work staff at this establishment. Some of the storage employees there were literally in shock at the behavior of the management, and so were we, as we hadn’t done or said anything rude to them to deserve it.
This left us there, on my moving day, with no mover and no way to get my things out. The owner said that we could either pay their movers to move my stuff or we were SOL and on our own. There was NO WAY we were paying those jerks another cent for poor service and basic indecency as human beings, so we were faced with the only option of loading up one small van-​full of stuff in my moms car and taking one trip at a time to my apartment to slowly get everything there — something that would have taken like 6 trips and all day. When we got back from the first trip, however, we immediately noticed a new problem. Yes, it gets EVEN WORSE. Apparently, there was a huge leak in the roof of my storage cubicle, so half of my furniture had water damage and black mold inside of it. I looked around and the vast majority of the units had water just pouring inside like a shower faucet because it was raining that day. some of them were flooded, and some didn’t even have any semblance of a roof!
So even after all of this, many of my things were ruined. When we finally told them that we had enough and wanted our money back for all of the storage fees because half of my items were clearly damaged beyond repair, they suddenly got timid and offered to move the rest of my things to the city for free in compensation. Of course this wasn’t fair, but by now, I just wanted my things out. I was able to repair some of my things, but I’m mostly glad to be done with them after all the crap they put me through. Beware!!!

My grandfather’s wristwatch and a gold ring went missing during my last move with Superior. While neither I nor the police have irrefutable proof of what happened, I’m sharing this so if it is part of a pattern you can see it.
I used Superior twice in the past several years (and may have used them once before a dozen years earlier.) Very mixed experiences with highs and lows. My move into a temporary residence was positive overall but started with them sending one small truck and a couple of guys, and wound up needing that PLUS a much larger truck and a full day with more men. The guys were extremely helpful overall, except that one found some beers that he polished off then broke a couple of plants. The only other thing broken was a large piece of glass on a dresser.
The move from the temporary residence into the permenant one is when the watch and ring went missing. When I spoke with Mark, the owner, he refused to entertain any possibility that it could have been one of his people, even though they packed up the closet and the jewelrly box from which the two items went missing. There was also a Tiffany-​type lampshade carelessly packed in a box and crushed. They took the lampshade and ELEVEN MONTHS and many calls later it was finally returned to me unrepaired and with no restitution.