Strauss Discount Auto

I went to Strauss to get new tires and an alignment earlier today. I was greeted immediately upon entering the store, possibly because I looked a little lost but more likely because there were plenty of employees available on the floor. I told the two associates that I was looking to get four new tires and they immediately set me up. They didn’t try to sell me the most expensive tires or an added oil-​change like some other places will.
This location was pretty busy today, it being a Saturday as well as them being located off of a major street in the Northeast. Even though there were other cars ahead of mine in the service queue, it only took them about 30 minutes to drive my car into the garage and get to work. It did take about two hours for the whole shebang (tire change and alignment), and I had to sit in their waiting room for the whole two hours, which was somewhat torturous (although, they did have a tv on with several children’s programs to entertain the adults). The wait was long, but the associates cared enough to check on the timing several times to let me know where my vehicle was at and how much longer it would be.
Price-​wise, their tire prices were about the same as other discount tire and repair shops. I still ended up dropping a pretty penny on repair, but the labor costs were reasonable and so was the alignment cost. I don’t give them a full five stars only because I have seen quotes at other places for the same type of service for less. However, those locations were not as convenient for me as Strauss’ and the customer service at Strauss was top notch. I spoke with at least five employees while I was there and each one was courteous, funny, and helpful; other places you are so lucky to get a smile out of them while they write you a quote. The price was worth feeling like my business, and well-​being, was important to them.