Steve’s Bug Off Exterminating Service

I discovered one adult bed bug crawling on my couch this week so I called Steve’s bug off to do an inspection. The exterminator was really polite and nice, I don’t want to take that away from him, I just think he wasn’t knowledgable about the severity of a bed bug situation. This review is about the company itself and the attitude I received from a woman on the phone.
For the inspection he took a flashlight and checked the cushions & mattresses. (I could’ve done that myself for free!!) So he didn’t find anything and said I may have gotten «lucky». He told me to think about getting the treatment done. First off, when you have 1 you have 10 more! He didn’t seem concerned. That same day I tore my couch apart and found a bunch of bed bug and eggs!!! We decided to get the treatment and the person on the phone said to remove outlet covers and dust covers on couch so they can treat those areas. When the exterminator arrived I was asking him how to prevent the infestation in my car and work etc, I told him I was worried. He didn’t have answers for me. He said he never heard problems with bed bugs in cars. This goes against EVERYTHING I’ve ever heard about bed bugs, and the process to get rid of them is extensive. I had hoped for some sort of urgency like «this is a big deal, here’s what you need to do to make sure they don’t come back: …». And he didn’t care about removing the dust covers on the couch. He said we didn’t have to do that. Well, I called Steve’s bug off while he was at my house because I was freaked out that he wasn’t too concerned about them coming back or bringing them in my car, work, etc. I didn’t catch the woman’s name but I was a little taken back that she had a defensive response to my concerns about the exterminator and everything I was telling her about my bed bug fears. I needed reassurance and all she did was come up with excuses for anything I said about the exterminator and their practices and she pissed me off. I told the exterminator I’m paying for this and the dust covers are coming off! He treated everything but I’m not happy at all with this company.

I called them last week for info about treatment for bugs I found in my home. Spoke to Dave who was very rude and condescending. I won’t be calling them again. No stars from me.

Great customer service, and very knowledgeable.

Bought Maxforce Complete Granular insect bait as instructed by Steves Bug Off, I noticed it was not working. I had captured a roach and placed him directly on the bait/​Poison in a cup, HE LIVED FOR 4 DAYS. I told Steves about this and they would not give me a refund. DO NOT DO business with this company