Steven Singer Jewelers

Got our wedding bands there recently and the staff was great. Customer service is #1. Prices are good. If I ever buy another ring or jewelry I will be going back there.

rings were beautiful but had absolute terrible customer service. Instead of this being a fun and education process the saleswoman was very condescending and reminded us that it was close to closing time. Thanks for showing me beautiful rings but will not be purchasing here.

Tom Is Great! I bought my fiancé’s engagement ring here. The whole staff has been helpful, and went above and beyond. Additionally, I brought my own diamond, long story, and the salespeople didn’t try to up sell me, or get me to buy something else — which I can tell you is actually a rarity on jeweler’s row.
Anyway, I’ve had great interactions with the staff at Steven Singer, and plan on coming back for the band.

I don’t think I can say enough good things. I went into Steven Singer for the first time yesterday and they have made a forever customer. I was not spending a lot of money (most of my bill was paid with a gift card) but I was treated like I was spending a lot. I was with 3 friends and we were all offered a beverage which we gladly accepted. Tom was so nice and friendly! He spent plenty of time with us and never pressured me. He also validated our parking, which was awesome. I will absolutely be back there and definitely recommend them to everyone!

My engagement ring, wedding band, husband’s wedding bands (both as he lost his first one in the ocean on our honeymoon lol) are all from here. We’ve had a great experience each time. We were able to find absolutely gorgeous rings for our budget (which wasn’t low). Tom helped us. I’ve been back a couple of times to get my ringed clean and they do a great job.
I’d recommend making an appointment. It can get a little crowded in the weekends.

This it’s a truly great Euler not only from the standpoint of quality but innovation creativity and product selection all of the staff our customer driven and pay great attention to service and hospitality everything that he sells his soul Bonnafair basis with liberal return policies he is truly avery special jeweler.

I’m surprised at the negative comments on here. Got my engagement ring from SS in 2006, wedding bands in 2007, multiple pieces since then. I have had no problem getting my rings cleaned when I have been in the area. I went in yesterday to get my pieces cleaned and tightened. Very professional and so nice to the customer. The salesman gave me an all day parking pass to walk around town to shop and have lunch. I returned today to pick up my pieces and was once again greeted and treated so nicely in the store. I would recommend this shop to anyone looking for jewelry.

Went there this past weekend to pick out an engagement ring. I had seen
online, and I made an appointment via email. Kyle was who helped us, and he was very nice and informative. Since I had already picked out what I wanted to try on, it limited what Kyle had to do, so things were pretty quick. My only gripe is, there weren’t ANY other options even close to what I ended up buying. I’m absolutely thrilled with the rose gold ring that my fiancé and I picked out, just a little worried that if I hadn’t loved it, we probably would have left empty handed because there weren’t that many other options. I would definitely suggest making an appointment, and checking out their website prior to visiting. We had a positive experience and will return to get the wedding band.
Perk — they validate parking at the two closes garages

I have bought a gold rose here for the past 6 years. This year the quality dropped a lot. I will be going to the store this week to return the rose. Thanks Steven singer for a disappointing valentines gift

Just stopped in here today for the 1^st and last time. The salesman, Tom, seemed bored to be there and gave off this sense of, «well, this is pretty much what you can afford, so, …like it?» He spent more time «going to get» diamonds (usually came back with 2 at a time) to look at than he spent with my boyfriend and me. Then I guess he got tired of or perhaps realized I wasn’t impressed with the selection or him, so he swapped in another guy, Kyle, who did seem more into his job but still lacking the goods. Actually, my guess is that Kyle was a boss of some sort who came in to politely yet tactfully help us either choose a ring or get to steppin, and for that, I am thankful! Helped us take the step out the door we needed to take, together! What can I say, we were naively hopeful with each long journey Tom made, yet disappointed with each return.

Long story short: My ring turned my finger black. Brought it in, 4 sales girls in the store confirmed the ring turned their skin black after swiping it on themselves. Salesmen took my ring, said they’d have it sent to manufacturer, will be back in 1 – 1.5 weeks. 2 weeks later we call them, the ring was never sent. Call every day, get the run around. Nobody returns our phone calls. Still waiting to hear back. If you want a ring that turns your skin black and the worst service you ever had, save yourself thousands and just go the dollar store, guys. Way to ruin what should have been one of the most special times for a couple.

I couldn’t have been happier with my experience here. Mandy was so amazing and helpful. She didn’t try to up sell me at all which made me feel so much more comfortable and was the reason that I went ahead and bought my ring that day. She also cleaned and re coated all of the rings I walked in wearing that day. I would definitely come back to her for all future purchases!

I had to come to this jewelry store to have my wedding ring inspected to keep my warrantee intact. When I walked in there were probably 15 other couples in the store. I waited for about 5 – 10 minutes for someone to help me. They offer coffee or water while you wait to be helped which was nice. Once I was being helped I did not feel rushed at all. I was actually able to have my ring flashed while I waited which took about 40 minutes. I would buy jewelry from here for that alone. Where I bought my ring it takes them 3 days to get your ring back to you after flashing. I don’t like to be without my ring that long. I will be purchasing my new wedding band from here for my anniversary. They also pay for parking which is nice!

I love Preston and Steve, absolutely my favorite morning show, and they are always talking about how cool these guys are here at Steven Singer are. But they are not, just grumpy.
Admittedly I had an unusual request. I wanted an empty ring box; part of an elaborate proposal to my girlfriend to keep her surprised to when I am actually proposing. (I was going to put earrings in the empty ring box, as a gift at a fancy dinner where she was probably expecting a ring).
I explained this to a woman there and she was willing to accommodate my request, possibly even at no cost (since they probably have a bag of a 100 ring boxes for like nothing from china). But I was more than willing to pay a reasonable price.
Well, grumpalumpagus overheard my request, took one look at me (some twenty something, wearing middle class clothing) and in a demeaning tone said «we don’t do that here.» Even if the answer is no, he could have just been generally less insulting.
If you care about the person you are getting a ring for, you might want to buy it from someone that isn’t so negative!
Will not be getting a ring, earrings or even an empty box here.
MMR ROCKS!

I have had numerous wonderful experiences at Steven Singer. All staff members are polite and prioritize customer service and my fiancé and I have had particularly good experiences with Laney and Gigi. Laney helped my fiancé pick out my engagement ring and Gigi has since helped me size and clean it as well as helped us pick out great looking wedding bands. Prices are reasonable and they validate parking for the two nearest lots. I intend to do most if not all of my future «serious» jewelry-​related business at Steven Singer and I will for sure be asking to work with Gigi! (Added bonus, they offer complementary warm cookies and water/​soda/​beer while you shop!)

I have had a fantastic experience with Steven Singer Jewelers and would (and already have) recommend them to all my friends and family. We live in western new york so my fiancé contacted them for an engagement ring and was extremely satisfied with the assistance he received over the phone — obviously not affected by «gimmicks» as others mentioned about cookies, drinks, etc. (which I think is a nice touch by the way)
After he purchased the engagement ring, we drove to Philadelphia to pick out our bands and was extremely satisfied with our face-​to-​face experience. Yes the store was packed and the salespeople were busy but I never felt «abandoned” – there was an assistant who did the preliminary stuff like take our ring sizes, show us bands and talk with us until the saleswoman could get to us. We ended up getting all of our bands here and I will come back.
I have to say that our saleswoman, Shanna C. is fantastic and so helpful. She helped my fiancé from day 1 picking out an engagement ring all the want up to having the bands sent to us. She spent a lot of time on the phone with him (which is a plus since phone sales are the hardest) and he felt very positive about his experience. When we went to the store to pick out matching bands, Shanna was with us the whole time. She is not pushy or aggressive in the least and genuinely seems to like her job and wants to provide great customer service. Thank you for such a great experience!

Steven Singer Jewelers’ salespeople are pushy and dishonest. They try to confuse patrons into buying lower-​quality jewelry at expensive prices. Rather than give a simple, fair price on a piece, they often do back-​of-​the-​envelope calculations with the intention of keeping customers from comparing quality and prices with other jewelers.
Sometimes they even say things like. «If we can ship this to a friend or relative in another state, you won’t have to pay PA sales tax.» That may be true, but if they just sold the jewelry at a fair price in the first place, paying the tax wouldn’t be a problem.

You know that feeling you get when you’re shopping for a car, and the salesperson is really pushy? That’s exactly how I felt here. My fiancé and I went in looking for wedding bands this past weekend. The place was packed, but we were helped right away. Apparently their marketing campaign is working for them, and people must not realize that they can find the same quality jewelry for much less at just about any other place on Jewelers Row. The FIRST thing we were handed was a brochure about insurance for any jewelry purchased here. Really? It did not give me the warm & fuzzy feeling I guess I was looking for. On top of that, the sales lady was a bit rude to me for whatever reason. I guess when I told her we actually had a budget for our rings and we planned on sticking to it, she realized she wasn’t going to sell me something ridiculously overpriced. We left and bought our rings at another place around the corner where the salesman was friendly, funny, and didn’t try to pressure us into something that was not in our budget.
TL, DR: There are plenty of great jewelers in the area so save yourself the time and don’t go here.

Gosh, this place is annoying. The sales people are pushy. They only bring out a few styles for you to choose from. Not very helpful when you’re trying to figure out what style you want. Better if you went in knowing what you want.

This review is way over due since we were married in August 2010, but I have to say that I’m very surprised by all of the negative reviews on here and had to throw in my two cents.
My husband and I bought my e-​ring and our wedding bands here– all four of them:)
We were always greeted quickly and warmly. We stopped in initially to window shop. I hinted to my husband, then boyfriend as to the shape of stone and band that I had envisioned (I was pretty particular!) and months later. My husband worked with Greg, and said he was very easy going and very responsive to his indecisiveness. We got engaged in Ireland, I was over the moon with the two of them had created, it was more then I could have asked for. I had worn my ring for well over a week and half before I was able to go back to have it sized. I had to have it sized three times before they could stop the top heavy stone from spinning on my finger without fuss. In fact, I believe that I had 60 days (don’t quote me on that) in which could have turned my e-​ring in and built one from scratch if i wasn’t happy with it! I can’t say that I’ve every recieved may e-​rings, but I don’t know how many jewelers are that lenient with their ring policies.
I have lifetime free cleaning and on my rings (even a diamond band that I did not purchase there) and they check the stones to make sure there are no loose stones. I’ve had a couple and they tightened them without incurring additional cost.
I agree with the previous reviewer that the champagne, beer and cookies are a nice touch, if you are going to spend that kind of time and money in one sitting, it’s not going to convince you to spend the money, because you got a Steven Singer logo stress ball and a chocolate chip cookie! That’s crazy talk! If it does, then you really need to prioritize how you make your investment decisions.
As for us, it’s good to pass the time, while waiting for our rings to get maintenance and great when we were leaning over the display cases for hours picking out our rings. The customer service and friendly atmosphere should speak for itself. I think that is explains the droves of people that are always in here when we stop in. The staff is wonderful and we are greeted warmly everytime we go in there.
We were very happy with our experience here, I got the ring that I wanted, in our budget and not once did they try to upset us for a bigger, shinier ring!
Parking is a premium down in Jeweler’s Row, so it’s very convenient that they validate parking in the garage across the street!