Spruce Hill Cleaners

This place was okay at first… But I’m not really taking my stuff there anymore. I was taking my clothes there pretty regularly for a few months. The man that’s always there is very nice. The lady not so much — she tends to act put out if you want your stuff back any sooner that in a week. Or really if you want anything at all from her, but whatever. The last time i took clothes, it ended up quite frustrating. They insisted they couldn’t get a stain out of one dress, so I took it somewhere else that dealt with it just fine. I dropped off the rest of the clothes though. When I went to pick up my clothes by 6pm when they close… got there about quarter til, but the door was locked. the neon open sign was still on, and the guy was in there standing behind a shelf or something, apparently just staring at me while I tried to, you know, come inside and overpay for some dry cleaning during posted business hours. Closing early that day I guess, okay. Once I was able to actually get the clothes, I realized that a dress I had asked to have hemmed, and paid to have hemmed, had not been hemmed. Still sitting there with its sad fallen-​out hem. so I tried to go back, but the shop was randomly closed for a week… I won’t fault people for going on vacation or whatever, that’s fine. But I was so fed up with all of it, I just ate the cost of the dumb hem and got somewhere else to do it. I wasn’t up to making six trips for one dress.
so, I did have some fine experiences with this place (and the man really is very nice!), but ultimately the irritation led me to just go somewhere else.

What a great place it is. I love to come in here. One of my close friends Recommend me to come in here. I will be back in here.

fast, friendly, affordable. They give you 15% off your first purchase and 5 coupons as well. Pretty much all you can ask for from a local dry cleaner.

They are good people and conveniently located. It would be nice if they opened a little earlier so I could drop off before work but its pretty much my routine to drop off/​pick up here on weekends and that works ok. Prices are reasonable, pretty much your average neighborhood cleaner spot.

If I can give 0 stars, I would, I paid 33 dollars to hem and taper a Ralph Lauren pants,
After I received it, the taper was not well done, uneven and had a hole in it.
After they fixed it for me, it was still uneven, the lady shop keeper insisted that people can’t see and it was fine…
When we pay for a job, we expect a good job.
Sloppy service, poor attitudes, inadequate quality, will NEVER come back here again…

There are lots of good and bad bits about this place. They fix sweater snags (yay!), but they’re finicky about paying with credit. My clothes typically come back clean and pressed, but forget about them getting out stains (I have to take my clothes elsewhere if they’re stained). They did a BEAUTIFUL job on a pair of dress shorts I needed altered (taken in at the waist). But charged almost $ 20 for the alteration.
So. Not awful. Not amazing. I go to them for what they’re good at.

This place is great and I have no complaints. Clothes always come back looking much much cleaner and they do some nice alterations also.

I had a terrible experience here. I got a bridesmaid dress altered and the woman made multiple mistakes. The dress went from being way too big to too small around the bust and she even refused to fix one of the issues. She actually yelled at me. I paid $ 80 to get a dress altered that now has two to three extra inches in the waist. The worst part is just how rude she was to me. I would definitely not go back to this place.

Used this place regularly for about four years. Outstanding, friendly service. I was always impressed that they knew my name even though I only came in once a month. I’m no longer in the neighborhood and I’m tempted to keep using them even though it’s out of my way.

I’m a big fan of SH Cleaners for both cleaning and alterations. Been using them for about four years now. I buy a lot of vintage clothes for next-​to-​nothing and then take them to be altered. The (what I think is a) husband-​wife team is always warm from the minute I walk through the door through the whole process of my deciding how to fix the item til I finally leave. I appreciate their patience and adaptability.
Always get the dry cleaned clothes back without issue and even quickly if I need them for a specific event. Will be a client for years to come!

From beginning to end, Spruce Hill seemed to truly want my return business. They earned it.
I am new to the neighborhood, and do not have much experience in dry cleaning services. I dropped a 2-​piece suit and shirt off on Monday. They asked when I needed it finished (a wedding on Saturday). They said it would be done Thursday — it was even printed on my receipt as a nice reminder.
They mentioned a ‘new customer’ discount which was 10%. This is a nice gesture. The lady also threw in a business card and a pen as a welcome gift. I paid ~$ 13 in cash for the order.
I picked my clothes up on Friday morning — they were courteous when I called to check on the status before going. The suit was well pressed and ready to go — no rips or other damage. I was slightly concerned when I read other reviews.
Overall, they were pleasant, efficient, and have certainly gained my business in the future. I had a full 4 days before I picked my order up, but I was in no rush and it was ready when they said it would be.

I discovered a button on one of my favorite dresses was on its last leg about an hour before I needed to wear it. Popped in here and they fixed it in less than 30 minutes for $ 2.
Bonus: Earth Cup next door is a great place to kill some time.

I can’t speak for the dry cleaning, but I brought in a dress for alterations and they did a great job. It was done on time and reasonably priced. I’d come back.

I work seven days a week, and have absolutely zero time to launder my own clothes. While all the t-​shirts, socks and what not go to the drop off spot on Locust, my button downs all go here. Aside from being prompt and friendly, the quality is always spot on. My shirts always have a fresh crease in the sleeves, and the awkwardly large western style collars sit stiffly on my shoulders. I always lose my ticket, but that doesn’t matter, as they always greet me by name when i arrive. I took one star off for this reason, months after I began using these guys regularly, they informed me they’d been charging me the wrong amount. I guess because my shirts have snaps instead of buttons, they have to press them by hand instead of putting them in a machine, resulting in an additional fifty cent charge per shirt. Now, as far quality, convenience, and cost is concerned, the additional charge still leaves me with an excellent value. It just felt like the opposite of a customer-​reward program. Usually, the more you use a business, the less you’re charged. Like I size, I still feel like i get a great value, and that’s why I still use them exclusively and why i still gave four stars.

A good place to go in the neighborhood for straightforward tailoring jobs. I’ve had jeans hemmed here and I had a zipper replaced in a dress. Prices were reasonable, turnaround time was fine, and competent work was done. Nothing special, but I wouldn’t hesitate to return. Service has always been friendly. I’ve never had dry cleaning done here… based on the other reviews, I don’t think I will!

I guess it was a matter of time. Like a previous reviewer, I took an expensive dress shirt to be cleaned and it was returned with a 2 inch gash in the sleeve. When I returned with the shirt the female owner immediately said «IT’S NOT MY FAULT» and said she remembered the shirt having a rip. This is, of course, completely untrue. Her husband said it might have happened when the shirt was pulled during pressing and offered to fix it. When I returned to pick up the fixed shirt it was repaired with gray thread (the shirt was white with burgundy stripes). At this time I also picked up two additional shirts that had been left for cleaning. Neither was pressed adequately and there was a HUGE black STAIN on the sleeve of one. Needless to say I will not be returning.

Brought in 4 pairs of jeans to be hemmed. The kind owner had me put on a pair so she could measure and mark them. She made sure to check with me that I had washed the jeans prior to account for shrinkage and then confirmed my request to hem them slightly differently in the front and the back so that the jeans would break better when standing.
I paid $ 45 total which is a fair price. She gave me a time to pick them up and they were promptly ready when I arrived. When I dropped them off she confirmed with me multiple times to make sure that the estimated date was quick enough for me. The hems are clean and well done with threading that matches the original hem.
All in all, great experience and will be coming back again.

While it is one of the few options in West Philadelphia, I will no longer be patronizing Spruce Hill Cleaners. Extremely slow and expensive, cleaning three standard shirts took 2 days and the bill totaled to nearly $ 15 dollars. There is a $ 25 dollar minimum to use a credit card, and the staff can be frustrating at times. If possible, I recommend avoiding the shop. Head into the city where the prices are cheaper and the staff is much more pleasant.

I used to be a long-​time customer here at Spruce Hill Cleaners, and thought the service was always nice, and reliable, albeit a little slow. None of the dry-​cleaning is done here on-​site. It is shipped out somewhere else to be cleaned and then brought back for customer pickup, which I assume causes a longer-​than-​average wait.
Over the past few months I mostly just had dress shirts and the occasional pair of paints cleaned here without any major problems. Then I brought in a suit that I need cleaned for an interview, and on the day of interview, taking the suit fresh out of the packing from the cleaners, saw there was a brand new gash around 2 inches long in the sleeve of the jacket. I was in another city at the time and so didn’t have anything else to wear, and was not happy about rolling up to my interview looking like I just got back from a well-​dressed sword fight.
When I returned to Philadelphia I went back to Spruce Hill Cleaners to explain the situation, I was surprised that the woman behind the counter was not at all sympathetic to my situation, and refused to take any responsibility for gashing up a $ 350 suit that I could ill-​afford to lose. She offered to sew it up, but explained that it would still be very visible. I explained that would not solve the problem, and said I would take it elsewhere. At this point she got really angry and started raising her voice about how she has been there for five years and never made this mistake. I asked her if she watches all the people to whom she ships out the clothes for cleaning; she said no.
Regardless of where in the cleaning process the jacket was torn, I was sadly disappointed that she didn’t take any responsibility for ruining a loyal customer’s suit. Most good cleaners will want to take care of customers, and will do their best to fix any errors. It was also my mistake for not checking the suit when I picked it up, but it’s not something I routinely do when I trust a cleaner.
This place is great for cleaning a cheap shirt here or there, but don’t bring your fine garments here: Spruce Hill Cleaners won’t take responsibility for ruining your nice clothes.

I’m not exactly sure how dry cleaning cleans clothes, but apparently Spruce Hill Cleaners does. I dropped stuff off on a snow day 4 days later, only two of which were business days, my shirt and pair of pants came back nice and clean. They looked for stains, asked about starch. Everything by the book, with a smile. These are very friendly, polite people. I couldn’t be happier with the service, Spruce Hill Cleaners comes highly recommended.
One last thing, results are the only thing that matter to me, but I know many of you care about the environment. The packaging claimed Eco-​Friendly cleaning. I guess that means you can be assured that you’re a good person while also looking good.