Sprint Store

Gotta say after reading previous reviews gotta say I truly agree * but after having such a wonderful experience with Kamille L have a change of heart * she went above & beyond to make sure I was happy with everything * unfortunately since I can’t give the store 1 star * I’ll give 5 for Kamille L. Hopefully Sprint’s management team with really start 2 realize customer service is so important * some advice” Keep hiring young ladies like Kamille because their the ones that keep ur customers from leaving * because my Godson was definitely going 2 cancel his service before she changed our minds.

This is the WORST customer experience known to man. They are FAR too short of personnel to handle the volume of customers. The employees that DO work there have a rudeness and aloof attitude that can only be rehearsed, because human beings are not born THAT uncaring. I guess once you have the good fortune to get to the counter, you are treated like the only customer in the world, because they will spend an hour on you and ignore every one else. *** Update ** I went in a day later at 3:00 in the afternoon (a
Friday). I am upgrading from one to two stars due to a rep named Larren, who was polite, competent and performed his duties quickly and correctly. I was also cheerfully greeted and seen immediately (compared to the Thursday before where I had to sign in and wait 45 minutes for a rep who did not know what she was doing.) If you come here and sign in, and notice there are 3 or more people ahead of you, you might want to reconsider your options.