Spring Garden Cleaners

A few recent events have forced me to look elsewhere for an alternative dry cleaners.
–Buttons on shirts getting cracked
–Inside of neck collar not fully clean
–Expensive tailoring for woman’s dresses
They are very kind and helpful. But will not budge on price or provide any kind of complimentary service if customer is unhappy, beyond the bare minimum.

The employees r very nice. They are fast and reasonably priced. Its close to my house. The place is clean and well maintained. However i gave them ⁴⁄₅ stars since i usually find minor creases here and there on my shirts after they r done specially the cuffs and neck.

They are fast and reliable! Clothes were clean and nicely pressed.

Had loved this place. But they committed to picking up my suits and cleaning them within 10 days. Never picked them up. No suit for court hearing tomorrow. Incredibly disappointed.

Very good customer service. Quick turnaround on cleaning and alterations. Just call ahead to make sure the seamstress is available.

The staff here are great. They will do everything they can to get the look you want. I brought my bridesmaids dress here and didn’t know what to expect. I picked it because it’s in my neighborhood and close. Only downfall was the ‘expert’ seamstress who needed to work on my dress wasn’t around after 5pm which meant I had to come in at 8:30 before having to be at work. That’s not very easy for someone who works 9 – 5 m-​f. Otherwise, a great experience.

The people who run this place are wonderful! Last week, I took two pairs of pants and a blouse to the cleaners. I must have incorrectly remembered their hours because I thought they closed at 7:00. I walked up to the building at 6:40, just as the owners were walking out the door. Instead of sending me away (which they had every right to to do — their hands were already full and the lights were off) they invited me in. They turned their lights and computers back on just to help me out.
Although the people are great, it is a bit picey. When I lived in Jersey, I loved having a local cleaner do each garmant for $ 1.99, but that is the exception and not the rule. I ended up paying $ 16.50 for my three pieces, which was a bit much. But, I guess I can make up for it by using their free delivery service for pick ups & drop offs.
If you’re local to the Fairmount/​Spring Garden area, you can’t go wrong with them.

I needed to get a bridesmaids dress hemmed in a hurry (4 days). They agreed to do it and the it was done on time. The dress was hemmed perfectly. I haven’t used their dry cleaning service but I would go back for alterations! 4 stars only because $ 65 for a hem seemed a little pricey.

I took some clothes there to get cleaned back in janurary. I got all of the clothes up a few days later except for one. Apparently either they ruined it or lost it cause I have still yet to get it back in april. I think 3 months is more than enough time to get this sorted out. I’ve been calling then and they say that they are getting me a replacement but I dont see it anywhere. I wouldn’t go back there again. I’ll update if the issue gets resolved

I recently had a moth invasion in my closet and found a few of my fancy (expensive) cashmere sweaters had turned to swiss cheese. Moths are no joke, but I laid the smack down on them. It was a massacre. Anyway, I had to drop off a TON of sweaters/​tops/​dresses to get cleaned. I wanted to try Spring Garden Cleaners since I have not had good experiences in the past with other cleaners. Either they’re too expensive or not very friendly (not naming names, but that place at 20^th & Locust could use an attitude adjustment). This place was NOT the cheapest, not by any means. My dry cleaning bill could have been airfare (domestic, not international) but they did a great job. Bonus points for getting all the pug hair off of my wool coat.

Don’t Go Here.
This is the first negative review I’ve ever written. However, I truly believe that my experience with Spring Garden Cleaners should be heard so that others don’t go through the same experience that I went through.
I went to Spring Garden Cleaners 3 times before I determined that this was absolutely not a place to give my money. The first time, I had a pleasant experience. My clothes were dry cleaned in a timely fashion and I received all of my items back (can you see where this review might be going?) The second time I brought a dress to be taken up. When I picked the dress up, it was still way too long and the hem wasn’t straight at all. The hem was so crooked that when you put the two sides of the dress together, they didn’t line up at all. In fact the hem was less like a line and more like a wave. They did agree to redo the hem for free, so I decided to keep going to them.
Then, I brought them a large load of clothing to be dry-​cleaned and found out that it would take two weeks to get all of the items back. While it did seem like a long time, since it was a big order, I said that would be fine. Two weeks later, I returned to pick up my clothes and one of my favorite skirts, a $ 75 skirt from JCrew, was missing from my order. They said they had shipped it to a different place to get a stain removed from it, so it would take longer for me to get it back. This was strange to me since the skirt had no visible stains. I called back a week later, still no skirt… A week after that, still no skirt. I asked them if the skirt was lost and they said absolutely not, it just wasn’t ready yet.
A month after I had originally brought my skirt in, I finally asked to speak with a manager. After several calls he finally called me back. Up until this point, they had not reached out to me at all. It took two more months before he admitted to me that the skirt was lost. He then offered me a credit to the dry cleaners. Obviously, I had no intention of going back to Spring Garden Cleaners once this was settled, so I asked for money instead. I also requested that they reimburse me on my dry cleaning order since I clearly wasn’t satisfied with their service. The manager seemed shocked that I didn’t intend on using them again and then literally laughed out loud at the suggestion of reimbursing me for my dry cleaning. He said that that was «ridiculous.» He explained that he was going to have to go through his insurance in order to give me money for my skirt and that this would take several weeks. During this time, I followed up every week to see if the insurance had processed the claim. After a month, he said he could give me 60% of the cost of my skirt. I explained that I expected to be reimbursed for the whole skirt that they lost. The manager said he’d have to file a separate claim with another insurance company for this, I said I’d wait. Over the next two months, I continued to follow up regularly. No one from Spring Garden Cleaners took the initiative to call me or seemed sincerely sorry for having lost my skirt. The manager seemed annoyed by my persistence to get my money and very unwilling to be accommodating or make the process less extensive. I honestly felt like he was just hoping I would go away without paying me a dime. After nearly six months and a whole lot of energy and time, I was able to pick up a check for my skirt. It was still not for the whole amount. This story is long, the process was tedious and unnecessary, if you don’t want to deal with a similar experience, I would suggest looking for a different dry cleaner.

This is awkward… this is my second 5 star review for a dry cleaners in 2014. But before you judge me as a loose 5 star giver allow me to explain myself. To illustrate my 2014 dry cleaning experience I think it would be best to make a comparison to «Benjamin Button» heartthrob Brad Pitt’s dating life. In the beginning of the year I had a Jennifer Anniston. Well established, respected in the community, a real knock out when it tried. Sure we had our episodes, and there were things I definitely would have changed but at the end of the day I know my friends envied what I had.
Well people change, situations change, and I took a job offer that would move me from 16^th and Chestnut to 15^th and Spring Garden but more notably out of walking distance of Jennifer. Our underlying issues didn’t manifest immediately but I guess distance can either make you or break you. The move became my Mr. and Mrs. Smith.
During a casual lunchtime stroll I met my Angelina. Of course the first things you notice are superficial, fresh vibrant storefront with a Fairmount vibe, loading zone parking for ease of pick up /​drop off, hour glass body that just won’t stop. Whoaaaa my bad I let my mind wander. I didn’t go inside that afternoon but I didn’t need to, SGC remained on my mind. At first it was just a necessity thing (at least that’s what I told myself) and Jennifer was still my number one. My new position demanded daily suitage which increased my dry cleaning demand and even though I didn’t publicly commit to Angelina right away she had my heart after my first drop off. I remember it like it was yesterday, it was a Friday and they asked me if Tuesday would be ok to pick up… that’s something I would have had to beg for from Jennifer.
Metaphors aside I’ve never been to a friendlier, more helpful dry cleaners. The staff is great, the turnaround time is amazing, and I’m paying half of what I was paying before. Recently they added a feature where they can keep your credit card on file and you can get your receipt by email which is nice for tax purposes.
Jennifer will be fine, she’s always fine, and now that I’m with Angelina I’ve finally found my counterpoint in another.

Spring Garden Cleaners is well worth the high praise. There are many Spring Garden /​Fairmount dry cleaners and this one is the best of them all. Quality dry cleaning, friendly service makes it easy. They really helped me in a dry cleaning emergency. Proud to support a neighborhood location and glad they take care in providing a quality product.

Writing this review, I’m feeling torn. Generally, I really like the people here (the owner and most of the staff are incredibly nice and accommodating). I’ve only used them for tailoring, so I can’t speak to the dry cleaning. They do a really nice job and they’re able to work on short notice, but I had a HUGE issue the last time I used them.
I was maid of honor in a wedding and my dress was supposed to be ready on a Tuesday and I had a ticket with that date on it. I wasn’t able to pick it up until Friday morning (on my way out of town for the wedding)…but my dress wasn’t there. Apparently they had sent my dress out to be pressed (free of charge-​very nice) and it wasn’t going to be returned from New Jersey until later that afternoon. I had to leave town in order to make it to the rehearsal dinner in NY. The girl working was incredibly nonchalant about the whole situation, which was not cool as I was FREAKING out and totally at a loss for what to do. The owner was able to take over the situation and my dress made it back to the shop in about an hour. She was very apologetic and offered to drop the dress off at my house, if that would make things easier. It caused a pretty significant amount of stress and crazy driving that was pretty unnecessary, had the dress been there when they said it would. She did do a wonderful job with the tailoring and the pressing was great.
Additionally, a year and a half ago, I took a bridesmaids dress in there that was INSANELY big on me. I honestly don’t know how she did it, but the tailor did a wonderful job somehow making that dress into something I could wear for the wedding.
I’m hesitant to use their services again because of the recent mix up, but would probably be willing to give it a go with a serious conversation about when my things will be ready.
I do, also, love that they have a ninja turtle drawn on their board out front… because what ninja turtle doesn’t love dry cleaning?

Uhmmm … free delivery and pick up to The Granary Apts? Nuff said. Add the great customer service — simply stellar!

I live one block away so I really wanted to love this place. The people inside are very nice and seem to be genuinely friendly and pleasant people. However, for someone who is really busy and needs things available on time, when they are supposed to be available, reliability is a key factor.
So I dropped off a few work shirts here around 8am on a Tuesday. I just started a fancy new job and don’t quite have enough money to buy a ton of quality work clothes, so I rely on the few nice work shirts I currently have to be on constant rotation. They offer next day return if you drop off early enough, so when they offered to have these shirts back to me by Wednesday, I was thrilled. I did not need them by then, so I said Thursday was fine. Now, the hours of this place are more limited than any other dry cleaner I have used in the city. Instead of the normal 7am — 7pm, which Adams Cleaners, Fairmount Cleaners, and my personal favorite, Master Tailor and Clearners, use, this place operates from 8am to 6pm. For someone who works 25 – 30 minutes outside the city and has to be in the office by 8:30, this is a very tight fit. Also, I definitely don’t ever get home before 6pm on weekdays.
Anyway, with these work shirts supposedly available by Thursday, I had just enough shirts left to make it through the end of the week. I absolutely needed to wear one of these shirts on Friday, but their Thursday guarantee made me feel confident. Since I don’t get home before 6pm ever, Friday morning I get dressed with pants, shoes, undershirt, and coat, and walk over to the dry cleaners expecting to put a shirt on while in the car and be good to go. When I walk in Friday morning, my shirts aren’t there. The woman at the counter is really nice and apologetic, but that does not change the fact that the shirts were not there a day after they were supposed to be. This was disappointing, but I was late for work, so I had to make do with whatever I had left at home.
I go back to pick up the shirts the next day, and most are fine. However, my nice white dress shirt, was actually dirtier than when I had dropped it off. It had brown flakes all over it. The woman at the counter thought it was just lint and tried to lint roll it a few times, and the flakes did not come off. So she offered to send it back for more cleaning. Great. I’m not sure what they were, but I have to go back and pick up the shirt still, we’ll see how it goes.
Also, another white shirt I dropped off had that annoying browning around the neck area that white shirts worn by dudes with brown skin tend to get. At Master Tailor and Cleaners in Center City, they have always been able to get these out for me. However, this place returned the shirt with a sign that basically said «we tried, it didn’t work, we don’t want to ruin the shirt by trying more.» I guess that’s cool, but other places have managed to get the brown out without ruining the shirt, so I don’t understand why this place couldn’t.
Also, no offers for a refund or discount or anything for the inconvenience and poor quality.
So, this place is likely awesome for others, based on the rave reviews. However, I am always weary of places that have to send their stuff out to be cleaned somewhere else, and this is one of those places. Also based on their hours, inability to keep a promised availability date, returning a shirt with more dirt on it than before it was «cleaned» and inability to clean a white shirt to the same level others have, this place is not for me.

I wish I could figure out how to give this place an extra ½ star because they are truly wonderful. I started going to them because of their proximity to my apartment, and I just kept going back again and again. The dry cleaning is great, plus very recently I received a phone call telling me they wanted to clean one of my sweaters again because they found a makeup stain that hadn’t come out. They simply wanted to let me know, because the process would take a few extra days but it would be free of charge.
I have also brought in tons of items to get taken in and with each one, they did an excellent job.
I have referred friends and now i am referring all of you: this place is good.

My review of this place is WAAAYYY overdue. In a world where customer service is a long forgotten concept, this place is the proverbal diamond in the rough. Their prices are beyond reasonable and you can’t get a friendlier staff. Whether its Nikki, Claire, or the owner herself I’ve never walked out without a smile (usually after a 10 minute conversation). If you want the best dry cleaner in town and prices that can’t be beat this is your place. (it doesn’t hurt that EVERYONE in the place is gorgeous)
P. S. Try leaving a tip, it’s always entertaining :)

The dry cleaning here is good.
However, the customer service experience for tailoring can be uneven (I’ve read that the quality is good but can’t speak to that). Be aware that the tailor is off premises and is only available for appointments that she does not always make. I and one other customer were told to wait a few days and arrive at a specified time that was convenient for the tailor and then we were told to wait 20 minutes before the tailor decided it was too much trouble to make her appointment and belatedly announced that she was not coming after all.
Not only did the tailor waste our time, but she told me to come back the next morning. I felt like the tailor was my customer and I was working to please her before I decided to bag the whole deal and find a cleaner that values its customers.
UPDATE: the owner did reach out to me a week after I posted this review, apologized, and offered a discount on future service. She assured me that this was the first time this type of thing had happened.

This dry cleaners bailed me out recently. They saved the day by sewing a button back on my dress shirt in just a few minutes. This meant I was able to get back to my office in time for my next meeting.
Spring Garden Cleaners has great customer service. And they also offer a discount on your first visit.