Shoe Factory

Terrible customer service! If you do not enjoy your job, please do not take it out on your customers.

On October 28^th, 2014 my mother, my son, and I decided to go to the shoe factory located on 7000 Castor Ave in Philadelphia, PA. Before entering the store I told my mother I wanted to keep my bag in the car and just grab my wallet and keys, because the last time I was there the owner made a huge scene in front of everyone telling me that I can’t have my bag with me. Meanwhile, there were others in the store with bigger bags and backpacks, but I guess she picks and chooses whose bags she wants to keep or not. So I left my bag in the car and we entered the store. I was helping my mom pick out some comfortable shoes, while she was trying some on I went towards the back where there are racks of shoes. Usually they’ll have the shoes where there’s only a few pairs left back there. So I found a pair that I thought my mom would like, that’s when the owner started walking towards me and yelled «I told you no one is allowed back at the racks.» I put the box of shoes back on the rack and said «oh I didn’t know, I’m sorry» and started to walk away from the racks. That’s when she says «anyone with any type of common sense would know not to jump over boxes to get to the racks» with a rude and condescending voice. I replied and said «I didn’t jump over anything, there’s a pathway leading straight to the racks, so I didn’t think I couldn’t be back there. Plus there’s boxes everywhere and you guys should have a sign up saying so.» That’s when she continued to yell saying they’re stocking shoes there and I shouldn’t have walked back there if I had used my brain. At this point I felt so disrespected and told her she’s being rude to me and this is the second time she yells at me in the store. She replied «you’re the rude one.» I wasn’t going to have her keep yelling at me so I started to walk towards my mother and told her «lets just go.» Me and my mother were walking towards the front, when the lady in the front behind the register started yelling at me (which I believe is her daughter) and said «if you want to act like an animal, then leave.» I said «you don’t have to yell nor kick us out because we’re leaving anyways.» That’s when she proceeded to say «then leave! Then leave!» «If you want to raise your child like an animal, you can, but not in the store where we have customers» I asked her to please stop being rude and yelling at us when we did nothing wrong to them. She continued to yell «go, just go» while raising her arms and screaming, then pointed at my mother and yelled «you raised an animal!» At this point I was so shaken up at the fact that they were just kicking us out for no reason and yelled at my mother for no reason. My mother had nothing to do with it, nor did my 10 month old son. My mother doesn’t speak English so she kept quiet as the woman was yelling at her and walked towards me. As we were walking out the door she continued to say «go, go» and mumbled «go back to your country.» How does a person respond to that? I was literally shaking and choked up when we walked back to the car. I was in shock and didn’t know what to do. My mother had no idea what went wrong since she doesn’t understand English. Imagine having to explain to your mother, the nasty comments they were saying to us. I will never go back to this place again. I’m hoping people would see this and won’t support their business.

Love the shoe factory! great shoes at reasonable prices very big selection! It is very hard to walk around though but it is so worth it! I can’t wait to come back and get some boots!