Sears

I am reviewing this particular Sears because they are the ones that facilitated the sale and we purchased a new oven, stove top and kitchen hood from. We ordered this 3 weeks ago and it was supposed to be installed last week. We got a call from the installation company at the last minute saying they it would have to be postponed to today (9÷4÷15) due to the items not coming in on time. Also FYI I am copying and pasting my review from the installation company Sears contracted so you can get the whole picture. The guy called early in the afternoon and said he was running late. Fine. What does it matter I’m finally getting a new stove set and I’m a baker so I’m so excited right?! Wrong. The guy arrives late as promised and looks irritated to begin with. Whatever it’s Friday afternoon who isn’t? The first thing out of his mouth is how old our stove is. He begins taking the stove apart and midway through decides he’s unable to complete the installation because our stove is too old. I immediately tell him how that’s unacceptable… this stove needs to be installed today and if he can’t do it he needs to get someone out here that can. He argues with me about how we need a whole team out here equipped to do the installation because the thousands of tools he has on him and in his truck cannot do it apparently. He offers TO LEAVE THE NEW OVEN SITTING IN THE MIDDLE OF MY KITCHEN SO WE CAN FIND SOMEONE TO INSTALL IT. No I’m sorry but that doesn’t work for me! He literally screws a few things back in packs up his things and leaves with my new stove, oven and hood and without another word! He left the screws and my overnight knob laying on the counter. I cannot use my oven now. I called this company and spoke with Susan who said the man told her he put the old stove back together… he did not as I informed her. She said he would look into it and give us a call back. We are still waiting on that call. I have left numerous messages and am getting no one. It is now 6:15pm, the Friday of Labor Day weekend and not only do I not have my new stove, I CANT EVEN USE MY OLD ONE BE AUSE THE GUY DIDNT PUT IT BACK TOGETHER!!! It’s a holiday weekend and I need to be able to cook!
I called Sears and explained the situation. They told me the installation company cancelled the installation… without my knowledge… and that our house/​oven was indeed too old for this company and Sears to work with. SO LET IT BE KNOWN THAT SEARS CAN ONLY DO INSTALLATIONS ON NEWER HOMES. I asked to be speak to a supervisor was, put on hold for 10 minutes and it was the same girl she just changed her voice. Told me the most they could do was email the company because THEY TOO WERE UNABLE TO GET A HOLD OF THEM and ask for a response ASAP. IT IS LABOR DAY WEEKEND AND I NOW HAVE NO WORKING OVEN. I will NEVER PURCHASE FROM THEM AGAIN. We spent over $ 2000 on this and were told there was nothing they could do. They won’t even send anyone out to fix my old oven to working order again that the company THEY contracted broke. Again, DO NOT BUY FROM SEARS DOES NOT CARE ABOUT CUSTOMERS AND ONLY CAN DO INSTALLATIONS ON NEWER HOMES WE WERE TOLD TO CONTACT A NEIGHBORHOOD ELECTRICIAN TO SOLVE THE PROBLEM. I will be going by tonight to get a full refund. Here is my review for the installation company with the photos of how the amateur left my oven.

UPDATE: Went to this Sears for a refund and were dealt with by a snot nosed kid that couldn’t have been more than 18 that was going to lecture me on the parts that I did and did not have. Smacked her gums at me one too many times and told me to shut up and yelled at me. Finally got a manager who refunded us and apologized for the experience. NEVER use this Sears.

Don’t ever buy from Sears if you think you are going to exchange it– I am waiting over an hour to speak to someone in their processing area– SEARS you have got to be kidding me– is this your definition of customer service

Granted, I know its a holiday today — but this may just be the last straw. I purchased a pair of shoes for work the next day, only to find out after I got home, the cashier who handled the sale neglected to take the anti-​theft tab off them. Second trip to Sears that day I had to search through several of the staff before I found one who was actually willing to (halfway) help. The first guy said «I’m actually off the clock.» The second, an extremely rude woman with a French accent tells me, «You can’t make exchanges here.» The third walked away from the register just as I walked up. And the fourth grabbed my shoe box and started to ring up a sale before I could explain what the issue was. Combine that with several departments in the past never having the item (s) I need and staff never willing to offer anything other than «You could probably find it on our website.» If I wanted to buy online, I wouldn’t make a trip to the store. Now with this latest experience, I’m truly unimpressed. I seriously doubt whether I will buy from this company again, online or otherwise.

GUYS SEARS IS GREAT!!! I got my air conditioner and it fits my window and the men who helped me were so nice and one carried the air conditioner all the way to my car for me and no one even hit on me. This could have been because I haven’t showered in two weeks due to my gas being off in my apartment. Now I’m worried. Shit, am I getting fat?