Robert Stevens New & Scratch & Dent Appliance Outlets

I searched far and wide for a good appliance place RS came highly recommended should have listened to my lady when the transaction was done she said the sales person did not say thank you. When the washer was delivered the service person could not remove the old washer for whatever reason but tried to claim a removal fee. Also they did not install anything or unlock the washer tub. So I made a call to the seller and after a 3 day wait the same repair person returns to tell me how quiet the agitator was after reminding him he never unlocked the tub or did any installation he then proceeded to correct me by saying he had done the installation i then asked then why couldn’t I wash my clothes for 3 days his response was well its working now… a week later the hoses in the back of the washer started to leak called a third time and again 3 days later a new service team showed up and told me I would have a replacement asap. The next day the original seller and the same person I spoke to all 3 times I called to complain about the constant delays tells me I have 2 options get a check refund in a week or so or call the manufacturer for service… I then explained my 2 options were the first being a replacement, an apology for selling a POS item, and the thank you I never got when I purchased my second option would not be a check but a return to my credit card of which posted 3 days later… bottom line Robert Stevens is ass I dont know how they got the reputation they have. The employees must get bonuses for posting for them ???

When we were 1^st married in 1982 Cool rite was just around the corner from our 1^st house, we decided to shop there and got a great deal on a 21 cu ft GE fridge, fast forward 33 years, after looking at Home Depot, Lowe’s & Sears no one had what we were looking for, so we remembered Cool Rite and lo and behold they had (in stock) exactly what we were looking for and at a price that the big boxes couldn’t match so we bought again, for your information the GE we bought 33 years ago is still working like a champ which tells us that Cool Rite /​Robert Stevens sells top flight appliances and does right by any one who deals with them, simply outstanding !