Rittenhouse Hardware

This little shop on the corner has everything you need to survive in the big city! Just moved into town two months ago and have made several trips to enable me to secure new tall bookshelves to wall and take care of several other issues.

Amazing service, and honest opinions. They quickly helped me with my many problems and questions. I recently walked over there after going to the other hardware store, which was a horrible experience, and the person at Rittenhouse Hardware was so helpful. I will definitely be going back there in the future. Amazing how great service you can receive in the city.

The guys here are really nice and eager to help! The hardware store puppy is adorable!

Rittenhouse hardware is friendly and carries an extensive selection of miscellaneous items that you may need: including paint and tools, household items and cleaning supplies, and much more. However the prices reflect their Rittenhouse Square location, you’re paying a lot without getting a lot. In addition, every time I have keys made there they do not function. Overall, an OK but not superlative hardware store.

They’re so friendly that it took me a while to realize I’d been sold several time things I didn’t need (after asking their advice on picture-​hanging). The prices are also high. I would like to rate them better because usually I like patronizing local business, but I always leave feeling like I’ve been taken slightly advantage of.
Also by some quirk they have raised the floor behind the cash register very high so that whoever is working there towers over you, and you are reduced to a child’s height (especially if you are a petite woman like me). I don’t know if they think it’s funny, or it’s a feature of a bad layout, but it’s unpleasant and for that reason alone I would like to find an alternative to buying from them.

Very bad experience. Several prices were incorrect and I was overcharged on two items at the register. Quarts of white paint were marked $ 11.99 on the shelf, but they attempted to charge me $ 15.99 for the same quart of paint in a different finish. They argued that the semi-​gloss was more than the gloss paint… by 4 whole dollars? I was also overcharged on another item, which was marked $ 3.49 on the shelf and they attempted to charge me $ 5.49 instead. When I noted the price difference, they checked the price and grudgingly reduced the price to $ 4.99, claiming that the items were in the wrong place on the shelf. But all of the other items of that variety were in one place, above the price marked $ 3.49. So, yeah, mis-​marked and unclearly marked items that resulted in being overcharged and the staff giving me attitude and arguing with me over the incorrect prices.
I won’t be shopping there again and I recommend that anyone who does shop there should be very careful and confirm the prices before check out. It was a very poor experience.

Great staff, super helpful and patient!

I didn’t realize how essential hardware stores are to a neighborhood until you are in dire need of one. After moving into my first big-​girl apartment, I discovered that I needed to figure out how to adult and this place was so helpful in my attempt to do just that. As soon as I walked into the store, I was greeted immediately and asked if I needed any assistance. They must have known that I didn’t have a clue what I was doing! I explained to them my current project and one of the helpful individuals brainstormed what I needed and pointed out exactly what I needed. They were extremely helpful, but not in a condescending manner, which I appreciated greatly! They had quick the selection of tools, widgets, and thingamabobs, and I’m sure you’ll be able to locate exactly what you’re looking for! Make it your first stop on your next home improvement project!

Every time we come here, we are always assisted in a very pleasant manner.
The last time we came, we were debating over mousetraps. Should we catch it and let it free or just plain out kill it? An employee advised us that a mouse will find its way back to us if it’s less than a mile away — leaving us with one option. Without their helpful advice, we would have foolishly let the little rodent outside, only to surprise us later on. Along with their superior customer service, they carry a wide variety of products and have reasonable prices. Definitely a fan and will continue to support their business!

Helpful but not condescending — that’s hard to come by!
Great selection, especially considering its location.

I came in to get a copy of a mail key and Mike wasn’t sure if we could make a copy of that specific key due to its shape. He tried the best he could and he gave me the key for free, since he wasn’t sure if it would work. It did indeed work and I am extremely grateful for his honesty and his great customer service!

It’s odd writing a review for a hardware store but these guys are fabulous!
I needed a few items and called ahead as I wasn’t sure how big this place was. They checked on the items for me and had them all in stock. Additionally, they helped me when I got there and gave me honest opinions about which light to get. The prices are comparable with
for the lights and lightbulbs. Appreciated the help!

Quick, easy, and accessible. The gentleman who worked there quickly suggested the cheapest pair of wire strippers they had. $ 7.99.

I am a hardware store snob so it is extremely hard for me to give any store a five star rating but this one was easy! They have everything. It is a tiny place but the staff knows where everything is and if they don’t have it, they know where to send you. This is the best place ever!

Staff is extremely exceptional and nice. Been here a few times and they have everything you need. I highly recommend this place!

The customer service at Rittenhouse Hardware is 5 star. I’ve been here several times and I’m always greeted as I walk in the door. The employees are extremely knowledgeable and I never feel like they are trying to oversell me.
When I had mouse problems they wisely advised me to not only buy traps, but also steel wool to put in holes around my apartment. I haven’t caught anything in the traps because the steel wool has kept them out. Much appreciated since I hate dealing with the contents of a snapped traps. I’ve purchased flowers in the Spring for my window box. I’ve come for carpet cleaner and most recently, tile grout. The prices are reasonable and their hours are very convenient for the regular 9−5ers. My flowers were cheaper than Home Depot in the burbs and the other items on par with prices at CVS. Always a quick trip in and out to get exactly what I need.

Every time I come here the staff is so nice and incredibly helpful. I know that they’ll have exactly what I’m looking for and it’ll always be easy to find. They’re well priced and open 7 days a week. Also they sometimes have an awesome dog running around. I’ll go out of my way to shop here because it’s always a pleasant experience.

The most helpful and friendly employees I’ve ever encountered at a hardware store. I purchased something that was around $ 4 and unfortunately, I only had my card and $ 2. The guy took my $ 2 and told me to give him the rest the next time I came in.
Really?! This is 2014, right?!
Of course, I made good on my promise and the next time I came in, I paid up and even purchased some paint, which was quite easy since I’ve never painted anything in my life. Another employee asked me where/​what I was painting and recommended a type of paint.
I’m a loyal customer for good, despite the fact that I have moved from the neighborhood. You can’t beat awesome customer service these days!

Like many others, I only go here in a pinch, but they definitely have a ton of items that will most likely meet your needs in a tiny little store. Prices are fair, not absolute bargains. I’ve gotten bungee cables and mouse traps from here. Sometimes I just go to browse.
The customer service is top notch — very friendly and helpful and trying to push their product. They always are happy to give information or share tips to help someone out.
If you live in the area and ever happen to need something «hardware» related, it’s worth stepping in to see what they’ve got. You’d be surprised.

I stopped by here recently to pick up something quickly — and the two helpful customer service attendants knew exactly what I needed. The price was a little higher than I had hoped, but I also forgot to do my homework to compare to other stores in the area.
I was in and out of here within five minutes with exactly what I needed. They also seem to have a large stock of just about everything! If in this area and in need of supplies — this seems like a great place to go!