Petco

Worst groomers ever. They must of got new owners bc the customer service is horrible. I came back to pick up my dog and they told me he wouldn’t let them cut his nails, what? Isn’t that your job. Ugh I made sure to get a refund and never go there again!

Don’t bother. Staff knows nothing but acts like experts. Everything is overpriced. I just found worldwide aquarium down the street and will be going there from now on for all my pet needs!

This review is for the groomers. This place has changed staff three times. We liked it there until this most recent event.
Our pup was the last groom of the night. Three hours after dropping off him off we never got a phone call to come pick him up. We figured we’d go now cause we had to pick a few things up.
When we got there we were in the little waiting room. Guess the groomer didn’t see us cause all we heard was her yelling and cursing «Stop! You’re so «f****** annoying» and «You’re so f****** stupid» while cutting the hairs around his face with scissors, not clippers. My boyfriend had gone to the front and asked for the manager. Apparently the person as the register was the manager and was told what had happened. She said she would have a word with the groomer. He had asked that she speak to her employee after she was done with our dog because he didn’t want her to do anything bad to him.
He came back into the waiting room and by that time our pup was done. The groomer comes out, sees us, and goes «Oh!» My boyfriend asked «How was our dog?» And she said «Oh, he was fine.» Really… No wonder our pup absolutely hates coming here!
We understand that he was the last dog of the night and she would rather be on her way home. But that is no excuse for her to act like she did and then tell us he was fine… My dog doesn’t like to be bathed, let alone have scissors in his face but what dog does? He wasn’t even that bad. If this groomer is like this with our dog, I can only imagine what she’s like with dogs that are worse. I’m not sure if management ever spoke to this lady but I am never going there for their grooming services ever again.

Pretty terrible experience with my local Petco (Andorra shopping center). I called for a grooming appointment and was given a 9:00AM slot. Sounds great. We shovel the snow, get the dog in the car, head over to the store… and it’s closed. I called and the person who answered said that they screwed up and should not have given that appointment time since it’s impossible, as their groomer doesn’t even get in until 10. Of course a 5 second phone call could have saved us this inconvenience, they only had a whole week to pick up the phone and let us know. Instead we get the 10am slot, come back, and the groomer seemed to think it was more important to stay on the phone than hand my dog back over who was loudly barking and crying in the background. She eventually hands me a receipt and tells me to pay first at the front, then come back to the grooming area, at which point she jumped back on the phone. Can I please just have my dog back already!!! At checkout the cashier made me stand there and wait because he said a manager was needed to verify the whopping 4 dollar coupon I was given to make up for the time screw up. Mistakes are understandable, but these people just genuinely don’t give a crap. I highly recommend taking your pet elsewhere.

Always such great service from every one of the employees and the manager. They really do go above and beyond whether it’s helping u to identify the mystery of your shelter dog’s breed as you’re shopping the numerous aisles or open a paws account to help u save some money. This place is so much bigger than it seems! Fair variety of pet goods especially when you don’t have time/​patience to wait for that specialty item or snack to ship in from Amazon. They gave us a few free things for our brand new puppy which was super sweet and also offer dog training which we have yet to check out. I am sad that we no longer live by this location and much prefer it over a few other Petco’s.

Petco is an okay spot when you’re in a bind, because they stay open later and do have quite the selection of pet supplies, but it is all slightly overpriced. Obviously I have more preferred spots for most of my dog’s needs, but there is one feature at Petco that I do very much like; rawhide bar.
Basically, you show up after hours in your best leathers, and, as long as you have a cowboy hat on and the cover charge in hand, you get to do whatever you’d like inside. I kid, I kid. More accurately, it resembles a penny candy section, but with rawhide treats for your pup instead of chewy kiddie speed. For $ 2.50 a ¼ lb. you get (among other things) «sushi» rawhide, crunchy candy shaped rawhide, and my dog’s new favorites, baseball and football shaped rawhide treats with actual rawhide laces. Did I mention there’s rawhide?
They also give you a free milkbone if you bring your mutt, but who doesn’t these days.

I just wanted to write an update on Petco’s customer service. Their is an associate who I usually see working at the registers at night. Bigger guy, don’t know his name. I wanted to give him props, because every time I go in to this store, he is right their asking if I need help, answering questions I have, finding stuff. I had asked why my short-​haired dog has been shedding so much, gave me the same advice as a similarly good associate in the Willow Grove store. Cheaper dog food is like junk food. Yeah, I know they are being told to up-​sale to the mucho dinero bags, but it’s not done in a «you’re a dumbass» way. Anyway, the guy is a very good employee. I hope his manager reads this.