Personal Castles

Personal Castles is the third cleaning company I’ve tried and I’m finally satisfied with the quality I’m getting for a reasonable price. I find it easy to communicate with Carlos via text message and his team does a thorough job. Three months in a row I’ve come home to a satisfyingly clean house. The shower – my litmus test for quality – looks the best it has in a year or more. They’re prompt, trustworthy, hardworking, and do in an hour what took me two or three before we started using a service. I’d recommend them to friends and anyone with high cleanliness standards.

Carlos and Angel did an absolutely amazing job; one even my mother would be impressed with. They did an exceptional job on the areas I highlighted, and went above and beyond on the rest of the apartment. I am thoroughly impressed, and look forward to returning to Personal Castles in the future.

I’m a landlord and used PC a few times now. Carlos is super nice and accommodating. Cleaning is always on par and cleaners are polite, courteous, and overall very professional. Would recommend to friends and family.

I use Personal Castles to clean a vacation rental I own and operate in Old City. Carlos is responsive and gets the job done. We have a great back and forth relationship, I set up the cleanings via email and he never disappoints.

Disappointing! Especially considering the Unilocal reviews and the price. When the owner comes and checks out your place, he points out specific things his team will clean — but they didn’t. I could understand if little things were passed over here and there, but there were many obvious things that should have been cleaned and passed over throughout our home. Frustrating because I know some Spanish and could hear the owner explicitly telling the cleaners to cover certain things and then saw that they didn’t do it. At the end they don’t ask what you thought of the service or if they missed something — they just ask for the money and that’s it. I mean, I am SURE they are better than a lot of the other cleaning services listed on Unilocal,but for the price I expected it to be a lot better. The other reviews are so great I feel like maybe I had a bad crew. Disappointing because I was hoping to be so taken with their service that I would would indulge in scheduling them to come twice a month. Oh well, the search goes on.

I just had Personal Castles come in to do a deep clean before listing my home, and wow did they do a great job. Customer service was friendly and responsive, the cleaning team was on time and did a fantastic, very detailed job. I keep my place relatively neat, but they were extremely thorough in getting into corners, cleaning doorknobs and the outsides of cabinets, and everything was placed back neatly. The team even found an item that I had lost behind some furniture! I highly recommend, am going to use them for my move-​out clean, and refer them to anyone else who asks!

Carlos and his team have consistently delivered outstanding service! I don’t always take the time to write a Unilocal review, that is unless I’m completely blown away and feel compelled to share my experience. If you’re in need of a trustworthy, reliable and affordable cleaning serves, call Carlos now! I waited a few months to write this review because in my experience, the cleaning is great at first until the cleaning crew gets lazy and begin to miss things or show up late (or not at all!). Olga and Zuri come to our home 1x/​month and every single time they show up on time and do a fantastic job. It may not seem like a big deal to some but I was so impressed when I saw that not only did they empty all of the trashcans but they also cleaned the inside of our garbage and recycling cans. This has never been done before by any cleaning company we’ve tried in the past. The attention to detail, the communication (text message reminders before each clean) and a job well done make us so happy to have found Personal Castles. A big thank you to Carlos and his team for making us very happy long term customers!

I used cleaning castles to have my apartment cleaned. First they do a deep clean which is a bit pricey, but they DO mean deep clean. The staff is incredibly sweet and they are very professional. Carlos is ALWAYS available if you need him and they are always on time. What a pleasure to work with this type of business!

I am a concierge and I use Personal Castles for ALL my clients. The cleaning is always top notch and Carlos is a dream to work with!!! He always updates, replies promptly and is always cheerful.
I would recommend them whole heartedly!

My wife and I are so appreciative of Carlos and Personal Castles for their top-​notch service. Carlos and his crew are professional, consistent, and dependable. We hired Personal Castles to keep our center city home clean while it was on the maker since we were selling from out of state. The Personal Castles team kept the home sparkling and promptly notified us of any issues with the home. Carlos and the crew were always flexible with schedule changes or requests for an extra cleaning. We only wish Personal Castles could clean our house where we live now!

I just moved to the area and based on all of these great reviews I accepted what I thought was a crazy price (well over $ 100) to clean a one bedroom apartment. I was told that’s the standard cost for an initial «deep cleaning» but that the price would go down afterwards. OK, so I just got home from work to find that my so-​called deep cleaning was pretty superficial. First of all, I learned that the crew was an hour and a half late to the job. I guess they were in a rush to get to the next job because a lot of my stuff is still covered in dust. They didn’t bother to move any items on my shelves or the light TV and printer, leaving dust on and around those areas, not to mention that they didn’t take out the trash, clean the dirty dishes, or wipe down my appliances. I just spoke to the owner and he said the crew will come back to finish the job, so I’m giving him three stars for following up. Hopefully I’ll be happier after the redo. I’d love to have the experience everyone has raved about.

Excellent cleaning service. They told me they would get to my house at noon. And they were right on time. They did a really excellent job cleaning my two story house. It looks and smells fantastic! Will definitely use them again in the future. Worth every penny!

I can’t say enough good things about Carlos and Personal Castles. First, he was totally professional to deal with – returning calls and showing up on time ready to go. His work was fantastic! He and his team did whatever it took to deep clean my apartment to get it ready to be leased. I told him exactly what it would take and he got it done. Over and above and beyond the call of duty.
You can’t go wrong hiring Carlos and Personal Castles. They did a fantastic job on my center city apartment. Thanks Carlos!

I called Carlos on Monday and he was at my house on Tuesday morning to give me an estimate. I live in a 3 story home in South Philly and I have 5 cats.
While away all summer, my house had gotten quite dusty. He had his cleaning team at my home at our agreed time and they went to work. Olga and Zuri worked on my home for 4 hours and got every nook and cranny.
The worked diligently and cleaned everything that I had requested. I have a little bit of clutter and they moved and dusted everything. I will be getting them back every other week for sure. Well worth it. Polite and pleasant and thorough !!!

Carlos and his team come twice a month to clean our 3 story home in Philadelphia. We have had nothing but a great experience working with them. They are always on time. Carlos is accommodating and responsive. I have tried many cleaning services and hated most. I recommend Personal Castles to everyone I know.

I used Personal Castles to clean my apartment in which I keep pretty tidy already. Out of the service I hoped for standard dusting and basic cleaning of my apartment in which they could not handle. On their first visit, Carlos came out and gave me an estimate and went over details of what I should expect of their service: cleaning of baseboards, ceiling fans and etc. This was not the case, my microwave or even the ledges of my windows were not wiped. I called him after the visit and arrange for him to come back in hopes for him to clean what was missed the first time. He charged me $ 180 for the initial cleaning of an apartment thats less than 700 square feet… no problem if they actually cleaned, but when they returned Carlos tried to charge me another $ 100 dollars for correcting the issues we both found with the initial cleaning of my apt. This company is poorly ran and I wouldn’t call it a cleaning service… more like a «make things look neat» type of service. Don’t waste your time or money! Get a groupon to try out another service of this sort.

I used Personal Castles for cleaning my apartment after moving out. They did a great job and were attentive to every detail. Worth every penny. My landlord was impressed too!

Wonderful, affordable cleaning service!!! My move-​out clean turned to be really good! It was very detailed. Bathrooms, kitchen, cabinets, floors were included. I tried to call a few other services in Center City but this is much cheaper than any other services in the area. Thanks to Carlos. His personality is really nice, too. He has done wonderful job. I would recommend to anyone.