Pep Boys

My one headlight went out and the same day I realized my one tire had a nail in it and was slowly losing air. I called Pepboys and Addison was able to squeeze me in that day after I got off work. Matt did a fantastic job fixing the hole in the tire and replacing the headlight! I was back on the road by the end of the day! Thank you again for a job well done!

I’ve never written a Unilocal review before but felt like I had to share how big of scumbags the people working here are.
I have a 2014 model SUV that has about 35k miles on it and was able to pass a certified pre-​owned inspection when I bought it in October ’14. I took it to this Pep Boys for an oil change and tire rotation out of convenience, but won’t make that mistake again. The pricing was fine and the service took a little longer than I expected but wasn’t that bad. My problem was that when the car was being worked on, the mechanic told me that my tires were completely worn, my front brakes and rotors were in desperate need of replacement, and that I should get my car inspected now because it likely wouldn’t pass in 2 months when it was due. The guy at the desk quoted me ~$ 1,000 for all of this and asked if I would like to get the work done right then.
I’ll readily admit that I don’t know much of anything about car repairs so when a mechanic tells me work needs to be done, I’ll usually believe them. I was stressing out about why my new car needed so much work so soon and how I was going to pay for it all, and I also wondered why nothing was said at my last oil change/​tire rotation (different mechanic) about any of these problems considering it was only 2 months ago. Luckily I’m not too much of an idiot, so I figured I’d take it to a mechanic I trust and see what he said. After the two hour drive to his shop (I recently moved), inconveniencing both of us, he took a look and said that the tires will need to be replaced eventually but not immediately, the brakes were about ¹⁄₃ of the way through their useful life, and that the rotors were in good condition. He said the car was running well and that nothing had to be done at the moment.
So to recap, the lowlifes who work at this Pep Boys tried to charge me ~$ 1,000 for work that didn’t need to be done on my car. Another mechanic who’s done a lot of work on my past vehicles took a look and said everything was running great. I’ll never be going back here and hope that none of you make the same mistake I did and go in the first place.

Excellent service and quick work! I will
Always take my vehicle here. Our mechanic Mike does a wonderful job!

I had to change the batteries in my remote start unlock clicker. The guy was really nice and helpful! He looked up what battery I needed for my clicker and was nice enough to put the batteries in for me. The price was cheaper than most places as well. Really great service here :)

I had a good positive experience here. The staff quickly helped me to verify if my obd port is working. I will come back for more service as needed.

Overall a pretty good experience. Knocking it down one star since I feel they led me on a little with the delivery of a part.
I got a flat tire driving home from work and found them on Google as they were close by. They were one of the few places still open and when I called they said they’d be able to replace that night if I got it there by 7 (they closed at 8). When I arrived they were apparently more busy than anticipated and asked if I could keep it over night to which I explained that I called and it was only 6:40. Matt, the employee i talked on the phone, came over and said «no we’ll get you in tonight.» Huge plus!!!
However more than my tire was damaged and needed a new wheel as well (which the AAA guy who changed my tire speculated might be the case). They came to the waiting area and explained the situation and as it was later in the day, anywhere that they’d locate the part was closed but they’d try first thing in the morning. The mechanic (wish I had his name — was very friendly and helpful) tightened the donut for me and made sure it was safe to drive on so I drove home and to work the next day on the donut. They called the next morning shortly after 8 as promised and couldn’t locate a part at the salvage places but at around 11:30 located the part from Hyundai directly. This is where they lose a star. I got a very competitive price on the wheel and they said they’d absolutely have it in by the end of the day as the part was only 3 miles away. Worst case scenario he says is tomorrow first thing (I was trying to get home for Easter so it was important to have fixed ASAP. I had a shop willing to do it for 2x the price back where’d I be on the weekend). I told Pep Boys to order the part and when I called at 5:45 that night — nothing yet.
I decided to leave my car there overnight and take a bus to my apartment in center city (27 runs right past this location so it’s perfect for anyone who lives in CC like me). I figured since worst case was first thing the next day I could take an early bus back, pick up my car and get to work only a little late. Thankfully I have the capabilities to work from home if necessary and I did that expecting a call early in the day. I waited and waited and waited. It wasn’t until almost 4 pm they called and said it was ready.
When I picked it up I talked to the mechanic again and he assured me he checked the front end as well and any other parts that have been harmed when I hit the pot hole. That was a very nice gesture. Huge plus!!!
I made it home for Easter on Friday night as hoped only about 30 minutes after Id normally make if I didn’t have a car issue.
The service was great and everyone there was very friendly and helpful. My only gripe was I feel they led me on a bit with the part to get my business. It’s auto repair so it’s understandable but I could have made better arrangements with my work had I known it would take about 20 hours longer than originally told.
Would absolutely use these guys again especially given the accessibility of the bus route that runs right by.

Meh. Didn’t love it, didn’t hate it. But the fact that I had to wait another hour when they told me I’d be done in a few more minutes pushes it down a star.
Brought my car in for an inspection, made the appointment online which was super convenient. Guy behind the desk was nice and friendly. Acted surprised when I said I was waiting in the store, which it even specifically said on the printout of my appointment. Said it would take about an hour, no big deal. 2 other people in the waiting room were done shortly after I started waiting, so I was the only person left waiting.
Hour goes by and another guy comes in the waiting room asking if I’m me, to which I said yes. And he starts going on and on about some stuff and I told him that not a single person had been out to talk to me about the car. The guy that checked me in was busy apparently, so this guy took over. Basically he told me all I needed to pass inspection was new wipers. Ok, no problem. But then they’re suggesting an additional $ 300 worth of work. I just got my car serviced a month ago, so I promptly told him no and I’d just take the wipers. Seems easy enough, and he said I’d be done in a few.
45 minutes later… I’m like WTF why does it take so freaking long to put on wipers? I go back to the guy and ask him what’s going on. He has no idea. But as soon as he walks back there, my car is magically done right that second. By the time I cashed out, it had been 2 hours. No clue what they were doing that final hour they were supposed to be putting new wipers on. I mean seriously, how does that take more than 5 minutes?
Only reason I went here was because it was the closest Pep Boys to my house. Will probably try out another place when I need to get it inspected next year. Total cost for inspection, emissions test, and wipers was just shy of $ 100.

Shame on me.
Fool me once, shame on you. Fool me twice… yeah.
Despite a rather disastrous, unpleasant experience here previously, I decided to give them another shot. After all, they are a short bus ride to and from my house, so I don’t need to bum a ride to drop off or pick up. That’s about the ONLY thing this place has going for it.
Let’s go through my list of complaints:
1) THEY NEVER CALL YOU. Seriously, they just don’t do it. I left my car there for nearly 2 weeks, and they never once called me to update me or return my calls. I would call, get no info and a promise of a call back. Never happened.
2) Maybe their phones don’t work there to make outgoing calls, because it seemed like they never actually called a parts supplier to get the parts to repair my car. My car sat there for nearly 2 weeks and they NEVER GOT THE PARTS! Any of them!
3) They parked my car under a pine tree that covered it in sap. Thanks, jerks.
4) They were ready to charge me for a new window regulator when my new mechanic tells me he can fix the driver’s window with glue. I’m convinced they never actually looked inside my car door to see what the problem was. They were ready to go for the top shelf item to gouge me. Bastards.
At least when I got fed up this time and went to get my car to take it someplace eles, they didn’t charge me. Even the manager said he understood why I wanted to take it someplace else.
So, if you love taking the bus to work for weeks on end, this is a perfect place to take your broken car. Just buy lots of bus tokens. I have.

I waited a week to post my review in light of not wanting to post in the heat of the moment under emotional influences. Let me just say that the automotive services are one of the worst experiences I’ve encountered of customer care and service. I made my appointment online, which is a complete joke because my car did not even go into the bay until 2 hrs after my scheduled time.
However I was happy to see a familiar face from the year prior, DeVon! DeVon provided utmost care and attentiveness throughout this horrible experience. He even remembered me from a year prior. In fact I went back to Pepboys because my previous experience had been super.
To make a long story short, we waited 3.5 hours total to get an oil change and emissions test. I expressed my anger to the manager, Hugh, and he lied straight to my face that my car would be out in 15 minutes. After waiting 3 hours, minutes are crucial. Those 15 minutes turned into 30. Then I found out that the car in front of mine was having trouble that they were waiting on fixing. I expressed my concern for lack of communication a second time and their lack of priority for customer care. For instance, take the car you can’t fix out and put the next «waiting customer» car in! Or at least let me know my wait would be longer so I can make the decision to leave.
I will never return to this specific Pepboys in Andorra and in fact, I will not be returning my business to Pepboys at all. Hugh, the manager on staff has no customer relation skills and clearly has his priorities not straight. They also need to hire new front end people. When DeVon wasn’t able to assist me, do you think any of the other employees did? Nope. One girl stood at the computer desk eating jerky and drinking a monster, another guy was on his phone and the old man pretended not to see me. But it’s okay Pepboys, I won’t be returning and I will make sure my friends and family don’t come to you either. I will also be writing to headquarters of Pepboys. Maybe then you will change your protocols on customer care.
When all was said and done I found out they didn’t even add windshield wiper fluid to my car or reset my oil indicator even though they said they did and it’s on my receipt.

Went here today and was greeted by a friendly woman who had taken my reservation in getting a new tire put on my car. 30 minutes passed and she stopped by to tell me that I would need two tires replaced and a realignment… no problem. Said it would be done shortly. Waited an hour after that and decided to check on the status after a number of walk in appointments from regulars who came in after my appointment were helped in short order. Was told it would be another 20 minutes by a curt and rude employee. Waited another 40 minutes and finally was called. Nobody was left in the waiting area and was not busy. Cannot seem to make sense of this. The friendly woman was nowhere to be found and the same inhospitable employee gave me the paperwork to sign and provided my keys with no acknowledgement of my wait or thanking me for the business and to return again. Last time I go here

I’m a fan of Pep Boys in general, and the location on Ridge is no exception. Everyone I’ve dealt with has been helpful and nice. I came in for an oil change and an inspection, and though I ended up needing a bunch of work done, Ron was kind enough to explain it to me, tell me what I needed to do (like brakes) and what could possibly wait.
I’ve been to this location before for a new tire, and that was done quickly and efficiently — no complaints.
The waiting room is perfectly fine, clean, and comfortable enough.
These guys will continue to be my service center of choice.

Charged my 71 year old mother over 800 dollars for unnecessary work and made her walk home because they have no shuttle. She will not be back.

This was the single-​most excruciating auto shop experience of my life. I came in for an inspection and emissions test… FIVE hours later and several hundred dollars, I finally was allowed to leave after crying at least four times in the waiting area.
The staff here do a very, very poor job communicating with customers about the amount of time they need to service a vehicle. After two hours of waiting, I checked in with the service desk and the attendant said «Oh yeah, I need to give you some information about your car.» Information? Great, obviously I’m not leaving in the next 20 minutes. He quoted me an estimate well over $ 800 for a long list of things. I asked what what necessary to pass inspection, and magically the price was cut nearly in half. I asked how long the repairs would take, and I was told «probably another hour and a half to two hours.» I was shocked. I explained I’d already been there for two hours. I was tired and hungry, and with my car in the shop, I was stranded there. He then said they’d try to get it done in an hour. Ok, fine, I could live with an hour. For the next hour, I saw my car go up and down in the lift, and witnessed nearly half of the mechanics sitting around and goofing off. Two of them were actually sparring.
After an hour, I checked in with service desk since my car was still up on the lift. The attendant said «Oh yeah, he’s just finishing something up and he’ll back it right out.» Awesome!
One hour and a half later…
The original front desk attendant was gone (I assume he went home because it was getting very close to closing time). I asked someone else at the service desk what was happening with my car and was told another twenty minutes.
Thirty minutes later, the attendant was ringing me up and offered to «add some coupons» to my invoice. He could only get one to work (10% off) even though the store manager was 15 feet away closing out the registers.
I just felt like this experience was so completely unsatisfying. The service and communication are terrible, and it’s very possible you’re being talked into services you don’t need.
Go somewhere else and save yourself some time.

This is the worst service experience I’ve ever had with my car. I made an appointment for an oil change and arrived on time. Since it was just an oil change and I had an appointment, I waited, not expecting it to take long. AN HOUR and a half later, my car was still in the parking lot. It took me complaining at the front desk to finally get them to start working… once I said something it was finished right away.

I had my car towed here to be diagnosed when it wouldn’t start a few weeks ago. There was a bit of a hiccup with the third party towing service (the towing company’s driver misplaced my car key and I was getting the run around between Pep Boys corporate customer service reps, the towing company and the store my car was towed to), and it took a while to get to the bottom of the issue.
Needless to say I was beyond frustrated, but Devon, one of the guys working in the service bay, worked with me over the phone in a professional, courteous and understanding manner. My key was eventually found, and Hugh, the store manager took care of the the fee for diagnosis to make up for my wasted time and aggravation.
Overall, I’m pretty pleased with my experience at this particular location. Wish I could say the same for their useless corporate customer service department! I intend to return to this store for future automotive needs. Thanks Devon & Hugh!

I’ve been to this location many times over the years. I’ve had good experiences, but my most recent was above and beyond expectation.
I called an hour before closing because of a tire that needed to be repaired. I spoke with Aaron and he said he would find a way to fit me in, even though they were very busy. When I arrived there were many cars still being worked on. As I waited my turn I overheard several interactions between customers and staff. Each and every staff member was professional and carefully dealt with each customer’s concerns. By the time it was my turn, it was closing time, and Aaron made the time to fix my tire. It was a five minute fix, but if he had not made the extra effort it would have cost me a lot of time and hassle the next day.
I was in and out in barely over an hour. Most other places were already closed. Most other places would have kept the car overnight or made me come back. I would have understood if they had turned me away. I’m very appreciative of the extra effort. THANK YOU!!!

About two years ago I first went to this Pep Boys after picking up a three inch nail in my tire. The guy saw how flustered I was and was extremely nice and did the job in under 15 minutes.
Cut to this past Friday I picked up another and remembering my positive experience previously it was the first place I thought to go. Upon entering there was a room full of people waiting yet the guy at the counter said it was a quick job and would take 15 minutes. Half an hour later I asked him what was going on as over half the people had left. He said he’d move my car up next and it would be 10 minutes. After another half hour and having to remind the mechanics in the back three times to stop standing around and just put the tire on the car it was finally done. Still took five minutes just get my key back. I’m fairly certain $ 20 was taken off my bill after some complaints but it was still a huge waste of money and time.
It would have been far better and good business if the guy had just been honest with me in the first place and two other people also had to speak with him to move things along. I’ve never seen a garage with so many cars up and so many people just standing around trying to do the least amount of work possible. I’m no mechanic but if you’re lucky enough to get a quick and easy job why not make it quick and easy?

Rude and dishonest. I’ll never let another Pep Boys anywhere near one of my cars again.

I didn’t pay an arm and leg for what I got is the best I’ll say, but that doesn’t raise the star rating any more. I went to what was the beginning of my break down with Honda. Not being very versed in mechanics at the time, I thought it was a battery issue at the time and felt a new battery may be in order and knew Pep Boys would have it in stock. So I drove in.
When I called for them to look at it, they first suggested they may be something more wrong than a battery and I told them to look at else what might be there. They took a hour or two to do this. So, while they found there was no battery issue, they suggested a fuel line issue as all they did is pump a little more gas and the car started again.
Turns out it was not a gas issue. I drove the car around for a while. When I stopped at a convenience store, the car stopped and it wasn’t because of lack of gas. I would find out it had to do with a belt and engine issues that they completely overlooked. That’s some mechanics, eh? Needless to say, I am never going back,

What a nightmare. Can I give them Zero stars?
I took my car for an oil change, and it is forever damaged.
After driving to and from work (less than 20 miles) I was blasted with beeps and dings as my check engine light and oil light flashed. I checked the oil, DRY. Not a single drop in my car. I may not be most mechanically savvy, but knew better than to drive this car anywhere. I arrived at Pep Boys the next day, and they gave me a 1 – 800 number to call to get a tow truck. After a bit of sass and hassle, I let the manager know that he was to take care of this, as I was already extremely inconvenienced.
They claim that a canister was improperly replaced and the oil leaked out. Ever since, my check engine light comes on, and turns off periodically. I take a lot of pride in my car. I went from a 15 year old civic, to higher end vw, and now my nice car is a headache.
Thanks Pepboys, I really needed this stress.