Pearle Vision

Went here over a year ago, and I will never ever go to another Pearle Vision again. First appointment was ok. Get my new glasses, and experience headaches, lots and lots of headaches. after nearly dying on a drive to MD, i realize that one len’s RX is SO far off i can’t use the glasses.
Go back to the store. they tell me that they RX is fine, and for the first time in 25 years, my vision has improved. Bullpocky. My vision has been the same for the past 10 years, and has never gotten ‘better’.
After a fight they put the RX from my old glasses into my new pair, but the correct RX is so bulky, the glasses i selected could not hold the lenses and stay on my face.
They gave me a new set of frames. After that the adjustments were terrible. I finally went to Modern Eyez to have the frames adjusted PROPERLY to sit on my face.
After less than 1 year of wear, the frames broke when an arm snapped off the first and only time i fell asleep in them, after surgery.
The entire time i dealt with them after the initial visit when they got my money, the staff was rude and incompetent. I cannot believe there was an argument as to the correctness of the RX in my glasses. I’m telling you I can’t see — and I’ve been a vision patient since I was a child, and I used to work for a high end optometrist in NYC. I know when I can and can’t see, and trying to insist that they didn’t make a mistake and that it was my perception is ridiculous. I’ve never been treated so poorly by a vision center before in my life and when i tried to call corporate, I was disgusted to find out there was no one to complain to since Pearle Vision is a franchise.

Must be a new staff here. I had a 10AM appointment and they opened the door for me at 9:55 to let me out of the cold. Everyone was very nice and helped me through the process of getting new glasses. I only knock them down a star for not having a giant selection of cheaper frames.

I think some staff transferred when the Gallery office closed. I had great experience there. Today, when I called the Rittenhouse office to reorder contacts, the phone person sounded familiar, was quick, efficient, and very polite. Will update review when I go in to pick up contacts – but I’m very hopeful.

What a mess, both figuratively and literally. Boxes of contacts all over the place, the woman in the waiting room was so unorganized and unprofessional — just avoid! The doctor obviously had a brand of contacts he felt the need to push… Maybe he got commission for every sale? I don’t know. Like previous reviewers, my prescription was written for a brand of contacts I never said I wanted, then when I asked for the actual brand I came in for, the woman checking me out tried to swindle me one last time by suggesting that my brand was no longer available. She was wrong, of course, and I left feeling all disgusting at their refusal to comply with me, the patient’s, needs. Also, I highly doubt their equipment was up-​to-​date or sanitary.

If you value your eyes (and your sanity!) please do not get an eye exam here. First, the equipment they have appears to be from the 80s (florescent eye drops and all!). I don’t trust it (or the doctor) at all.
Second, this doctor’s interest is mainly in selling you things you don’t need or want. She tried to get me to buys some expensive eye drops so my eyes would not be dry (I never said my eyes were dry!). Then, she tried to get me to change my contact lens brand, even though I told her I had been very happy with my current brand for years. She even wrote my main prescription for her brand of choice and added a side note (that you could barely read) of the different prescription if I want to order my brand. Obviously she has some incentive to push her brand.
Finally, my prescription was actually wrong. She changed things in my prescription (not just the power) that had stayed the same for many many years. And did not explain why.
And all this is after I waited 30 minutes after my appointment time. I wish I had left.
I will be paying out of pocket to get another eye exam elsewhere before I order any contact lenses. I hate writing such a negative review, but this doctor should really be avoided.

I used to order contacts online, but these guys are the same price and hook you up when you need contacts the same day!

I’m on my phone with these demeaning, condescending, rude &$$%&%$$@#@@s for the third time today. I’ve had bad experiences with them before, but this is unbelievable how they have twice told the place i’m ordering contacts from that they don’t have me on file. NOW THEY’RE SAYING MY PRESCRIPTION IS ONLY FOR GLASSES, NOT CONTACTS. I remember for a fact requesting the prescription to be for both, since I wear both!!! This shouldn’t be an all day ordeal. I STRONGLY STRONGLY STRONGLY suggest to stay away from dealing with this store unless you want to blow a gasket!

This place is horrible. They go through doctors like it’s nothing which is annoying. The last time I attempted to make an appointment the woman on the phone drove me crazy. I just gave up and told her nevermind.

Okay, seriously… I called last week to order new contacts the lady who answered the phone took my name and number and told me that she would call me back… and never did. This has happened to me before and the first two times I gave them the benefit of the doubt possibly the place was busy or someone misplaced my number. The fact that this has happened more than once is very unprofessional.
After this purchase I will not continue my business at this location especially on top of my last review.

I don’t require a prescription for glasses but a friend who sells frames gave me a pair as a gift and I thought they looked great. However, there was a little logo on one of the lenses so I wanted to get new lenses, preferably nicer non-​glare ones. I called first to get pricing then came in on a weekday around lunch time.
I told the woman working there the situation and asked if I could see a demo pair of the non-​reflective glasses (so I could compare to the reflective ones) as there was a $ 50 price difference.
She did not have one in the store but took her own glasses off of her face and told me try them on. Um… no. I refused. She asked several more times. Here I am thinking, is this woman mad? I don’t even know her?!
Eventually, I got ticked off and told her trying on her glasses was a fantastic way to catch an eye infection or some eye disease. She got mad and told me she didn’t have any eye diseases. I told her she was being incredibly unprofessional and that she cannot tell customers to try on her disgusting oily glasses. I again said NO! Just then-​and I’m sure she did this to irritate me more-​she picked up MY glasses and tried them on her fat, oily face. I told her to take them off immediately and sanitize them. She complained, saying that she just wanted to see what they looked like on her and I didn’t need to get upset. REALLY??? What an unprofessional, trashy, idiot this woman was.

I had an eye exam here back in the fall. It was so quick, that I hardly even needed to bother showing up. It felt like a waste of time, the doctor dismissed most of my concerns, and then refused to give me a copy of my prescription, even though I asked for it explicitly. I’ve always kept a copy of my prescription at home just in case of emergencies.
Their hours are screwy. The website has this beautiful expanse of wonderful hours, but in actuality, the store is barely open more than 6 hours a day, if that. I had to call them to get these new hours, and the lady that answered the phone was a truly miserable person — I almost thought I was in some dark comedy where the person taking the call just says the same thing in progressively more annoyed tones «10 until 4. Ten unTIL Four. TEN U N T I L FOUR.» When I asked if they were able to update their hours on their website, the lady said nothing. I thought she’d hung up, but I could hear people in the background.

Setting up an appointment online and rescheduling over the phone was a breeze. The doctor was ready to see me right on time for my appointment without me having to wait. He was nice, quick, and to the point with my eye exam. Very good if you need an exam during your lunch break.
I believe the exam was $ 50 – 60 with my insurance. Their contacts were twice as much as online retailers so I just asked for my prescription.
The rest of the staff was rude and dismissive when I had asked for my prescription instead of buying it there. I also came back a year later to pick up a copy of my prescription for glasses and got the same rude service. The woman did not bother talking to me after I told her what I needed. She just handed the prescription to me without a word — I did not get a «here is your prescription,» «thank you,» etc.
Also, does not give out your PD number (which is needed to order glasses). If you are ordering Warby Parkers, their showroom at Arts in the Age (Old City) will measure your PD for free.
Sorry, Dr Scott, you’re great but I will not be coming back to this location due to your staff.

I initially scheduled an appointment for my boyfriend here. I made the appointment online and after we had lunch he went to Pearle Vision. He called me immediately after, and he was pissed. I asked him what happened, and he said that the staff was rude, they had him waiting for a long time to decline services to him because they told him they dont accept his insurance, even though his insurance provider stated that they are a participating provider.
However, my appointment was already scheduled for the following week. From what I heard I was skeptical in going here myself. I already deal with enough annoying people at work, I didn’t need to deal with an additional amount, but being that eye candy which is closer to my office having no availability until the following month I just decided to keep my appointment and I went in.
Surprisingly, I had the complete opposite experience of my boyfriend. The staff was super friendly and even Dr. Ward was nice. I think I was there for a total of 30 minutes? Which I really liked, because I had when doctors offices make you wait for a long period of time for no reason.
I see that alot of people have wrote mixed reviews about this location, especially about the staff. But realistically speaking, for all my working class people out there, we all have our good and bad days. That doesn’t mean that you should take it out on your client’s but who knows perhaps something happened prior to your arrival, or perhaps you went in with a bad attitude yourself. (not jumping to assumptions) But like I stated above, my experience was fine.
My 4 star rating is because they made me pay $ 40.00 out of pocket even though everything should have been covered under my insurance without an explanation. Im assuming it’s because I had my vision checked for glasses and contacts? I dont mind dishing out the 40 bucks, but it’d be nice if customers were told in advance what it is they are paying for so that they are aware.

The optometrist was fine. The office staff, as others have pointed out, were not.
I was paying for contact lenses, my insurance covers $ 100 of it. I was told that there was a $ 4 balance so I handed the young lady my credit-​card and she told me that they can’t take cards for that small an amount. I told her I’d go get cash and she said that’s alright, she’ll just put a note on my account for when I picked up my contacts a few days later.
A few days later, I picked up my contacts. The young girl was not there and I mentioned that I owed a few dollars. They told me there was no balance and that my contacts supply had been less than $ 100.
Shady, shad, shady.

I should have read Jessica L’s review before heading there. While the optometrist is incredibly nice and thorough, the other staff is rude and curt. Also — BEWARE: they will NOT measure your pupillary distance as part of an eye appointment, only if you are buying glasses from them. I get that Pearle Vision doesn’t want to lose businesses to companies like Warby Parker but that is ridiculous. Find an optometrist that isn’t partnered with a shady place like this. I walked out without completing my eye exam and won’t be going back.

DO NOT GO HERE!!! Extremely rude staff. I will never go there again. Also, dirty, smelly, and run-​down. They are also way overpriced.

Had my eye exam completed and contacts picked out in under twenty minutes. Top notch service here!

Dirty, cluttered, smelly and run down
My exam took less than 10 minutes and cost $ 90; the extra $ 40 was for the doctor to check the contacts in my eyes that I have already used for a year. Needless to say, the staff was less than sufficient at their jobs. The second after walking in, I realized I should have left immediately.
DON’T GO!

I was in the market for some progressive lenses and went ot Pearle Vision (Rittenhouse) due to a sign indicating «buy one get one free». I found two sets of frames I liked had the eye exam done (quickly and professionally)…and then was sat down to discuss the prices.
The salesperson drops a rather lofty price ($ 759) for the first set of complete glasses, but I figure that by getting the free pair, it will still be a reasonably good deal. At this point I’m told that I only get a max of $ 200 credit towards the 2^nd pair and they are also going to cost me close to $ 600. So I leave to mull this supposed «deal» over.
I happen to be down at the Christiana Mall Pearle Vision location a few days later, and lo and behold… here the 2^nd pair is actually totally free. I have them call the Philly store to get the prescription and ironically, their price for the first (identical) set is $ 689… ($ 70 cheaper) plus no 7% sales tax, plus a truly free second pair. so I had enough banked to get no fault warranties on each.
Bottom line, Pearle Vision can be good, but be careful where you shop and definitely avoid the Rittenhouse location unless you want to really waste some cash

I had an eye exam today. Here are some random observations:
1. An eye exam is very cheap from Pearl Vision = $ 50.
2. There are coupons online.
3. You can also make a reservation online. I made a same-​day appointment.
4. It’s on Walnut, in the heart of the Rittenhouse Square Neighborhood, but you have to be buzzed into the store. Do eye glasses stores get knocked off a lot on Walnut St? What would be worth stealing from this store? (See below).
5. The eyeglasses selection was really crappy (I thought). I am going to take my prescription and go elsewhere for glasses.
6. Staff was very nice and fixed an old pair of glasses for me.
In summary:
Staff is very nice, eye exams are convenient and cheap, and selection of glasses needs improvement.