Park Safe System

The worst 6 months of my life. Consistently late bringing my car down despite calling ahead. Repeatedly reprimanded for not calling ahead, even though I called ahead. Did not charge the credit card I gave them, and instead called me 3 months later and collected the «late» fees. Told me I had to get my car from the upstairs myself because the battery was dead, and when I walked up to the filthy 3^rd floor my car started just fine, but was blocked in by 4 layers of other vehicles. The attendant then took 30 minutes to ‘unstack’ my car because he was helping other customers who had arrived in the meantime.
But, they are really good at one thing… taking your money.

I have parked at this garage off and on for about 4 years. It’s location makes for a pleasant walk to Center City and they have very inexpensive rates compared to the garages downtown. BUT you get what you pay for when it comes to the staff in the morning (wait time and rudeness) — the afternoon staff has always been friendly and prompt.
This morning at 7:15am I got in the little line behind two other cars and waited a few minutes for an attendant — it’s the sort of garage where they take your keys and drive your car into the building for you. After the attendant handed the other two drivers their tickets, he asked me to back up while he moved their cars. Before I could even do that, another attendant came out and angrily told me that they don’t like the way the seat cover in the back of my car smells (I have an SUV and a dog — the rear seat has a seat cover and usually has dog hair on it). I was taken aback by his tone and confused by his words — every weekend I clean out my car (wash the sear cover, vacuum dog hair, clean windows/​floor, etc…) not to mention had purchased a new sear cover within the last month. He went on to say that they don’t want me parking there anymore and for me to leave immediately. (Umm… what!!!)
I was shocked at the way he spoke to me — not once has anyone at the garage mentioned anything about my car or dog to me. The attendants spend perhaps one minute driving cars up onto the second or third floors and the rest of their day sitting in a parking garage, so I’m not sure how a little dog hair or dog smell would even bother them (although I can’t emphasize enough how clean I keep my car. Obviously having a dog that rides in the car some days means it doesn’t look or smell like I just drove it out of the showroom but I do everything possible to keep it clean and smelling fresh.)
Needless to say, I left incredibly upset. I still can’t believe how rude the attendant was and will be calling to let their manager/​owner know. I ended up parking at my usual «winter» garage (it’s next-​door to my office but more expensive so I save it for days I don’t want to walk in rain or ice) Kennedy Parking on 19^th and had the most pleasant exchange with the 6^th floor parking attendant.
So if you have a dog, or just don’t want to deal with rude employees at 7am, DON’T park at this garage.

I have parked at this garage for over two years. With the exception of about three employees over this two year period, I have NEVER been treated pleasantly. I realize that being a parking garage attendant is very often a thankless and even unpleasant job due to the weather or rude customers, but there is honestly no excuse for the way they treat not only me, but most everyone.
And NEVER park there if you are in a hurry! I have waited as long as 15 minutes to both drop off as well as pick up my car (it is valet, not self-​park). Should you inquire-​not complain, mind you, but gently inquire-​if your car is on its way because you are, you know, LATE for work because this has been an eternity, you are punished by having them take much, much longer to get your car (which you would never even believed could be possible. trust me-​it most definitely is.)
There is one gentleman in particular, a younger man with dark hair and a moustache, who is just so blatantly mean and surly that I have almost cried. At first I thought he was just behaving this way with me, but I have witnessed him talking to other customers just as disrespectfully, once even taunting another customer with her ticket, holding it away from her while she tried to get it, all the while explaining that she was late for work! Once when I was treated especially badly, I tried to complain, asking for a phone number to speak with someone in charge and the person dialed a number and put it up to my ear! I then attempted to explain the problem in front of the people who were causing the problem-​and the gentleman on the phone was also very curt-​unbelievable!
This place is the parking equivalent of a very dysfunctional family. I will now be spending my parking budget at two other lots, where I have been treated much more pleasantly. I realize that the customer is not always right. However, there is no excuse for the extremely rude, sometimes bullying behavior of the Park Safe staff. Spend your money elsewhere-don’t park here!!! And not to mention I tried to help one man there to get his kid into the school I work at, and he was incredibly rude to me. Never park here– ever.

This parking garage is one of the most poorly run businesses I have ever seen. I would not trust my car in this place. The employees are extremely rude. I would rather give my business to the other local parking garages. I would STRONGLY advise using another garage to park. I work in the area and the 4 times that I’ve used the garage I was treated so rudely. Never again will they have my business.

I parked at this garage for 2 years as a monthly customer. I spent about $ 9000 parking here and besides the odd scratch or dent, they treated the car pretty good. Most of the guys are nice, however there are one or two that are extremely rude and unpleasant. On my last day as a monthly customer, I left on the morning of the first at like 7am and was presented with a $ 19 bill for the seven hours of parking beyond the month. While this may technically be correct (although I would argue not since I didn’t start my first month at midnight (noone does), it was an obnoxious move and a horrible way to leave a loyal customer who has been a there for so long. Poor move guys, nothing like ruining a good run with bad business.