One Stop Cleaning

Same as everyone else. Bought the Living Social voucher, left several messages and never got a call back from One Stop Cleaning. Then I tried to get a refund from Living Social to which they replied «Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy.» So also be careful about what you buy from Living Social.

I’d like to give this company zero stars. What a waste of money. I bought a 2 hr -$ 40 cleaning deal from living social. I left multiple voice messages and emails and they did not contact me back to schedule an appointment. I’d recommend avoiding this company.

I guess I should have checked out Unilocal over the course of my experience, I probably would have tried to get a refund way earlier.
It took three months for me to schedule an appointment — I called and left four voicemails. When I called Living Social to get a refund they offered to help me get in touch, and once they called I finally was able to schedule them to come. When the time came for the appointment they cancelled 15 minutes after they were supposed to arrive, said they would call back to reschedule and never did.
When I tried to reschedule, it again took weeks to get a call back, and when I finally did they were supposed to come at 11am one Wednesday. They called at 11:05 to say they were 10 minutes away. An hour and a half and two calls later, they still hadn’t shown, so I called Living Social for a refund.
Terrible customer service, completely unprofessional and not worth even a discounted price.

ZERO STARS! Tried to contact them for over a month now… am totally regretting buying a voucher from LivingSocial!

I would give this zero stars.
I am very disappointed with the service I received.
First, they were a no-​show for my first appointment. It wasnt until an hour after the appointment they called to let me know that they will call back to reschedule.
They never called back to reschedule. I had to call them multiple times to reschedule an appointment.
When I finally made an appointment, they said that the appointment will be at 11:00am. My husband and I worked out our schedules so he could be home at that time. That day — they called to say that they are going to change it to 1:30pm.
The lady finally came, and when she did — she was late. She was waiting outside for me to call her back to let her know that she can come in. Meanwhile, I was at work without my phone and my husband was home. The lady gave him a bad attitude and said that she was waiting outside. He simply said «why didnt you knock?»
When she came in, she used my vacuum that was broken that I purposefully placed in pieces (because I am waiting for a new part.) She took it upon herself to put it all together and decided use it anyway without the filters in place… and without asking.
When my husband asked her if he could get her any water — she replied «I dont want water, but I hope you give me a tip».
AND it looked as if the house received a quick clean — nothing thorough.

No stars. Multiple calls to schedule, no call to confirm, then on the day of service NO CALL and NO SHOW. Waiting on full refund from Living Social. This deal was a sham.

Should have read these reviews before purchasing voucher, One stop Cleaning sucks!!! Made appointment AND gave my location. Straightened entire house, half hour before appoint they Called to cancel, cleaning person had pink eye! Rescheduled, straightened entire house again, half hour before appoint they called and said «I was not in their cleaning area» even though voucher clearly states Lower Bucks County where I am located. CAN’T even call them as they never pick up or return calls. ONE STOP CLEANING SUCKS!!!

I wish I had written this review sooner. I will NEVER buy a voucher of any sort for One Stop Cleaning. I bought mine from Living Social and I lost my money because they NEVER called me back after I emailed AND left a voicemail numerous times. I want to take them to the Better Business Bureau since I now lost $ 40. Never ever trust these people. Waster of time and pure robbers.

I wish I could give this company ZERO stars. I purchased a deal for 2 hour house cleaning over Living Social. I called the company, and left a voicemail informing them I would like to redeem my coupon. They NEVER called me back. So I called again. And left ANOTHER voicemail. Again, they NEVER called me back. What’s the definition of insanity? Trying something 3 times and expecting a different outcome? I won’t even bother calling them again because they probably will never call back. Don’t waste your time or money with this unreliable company.

The One Stop apparently refers to the number of tasks these people will do before stopping. The woman arrived spot on for our 1pm appointment. She asked my husband what our cleaning priorities were, and he told her that we were interested in having the downstairs vacuumed, dusted, mopped, etc. We told her not to worry about the upstairs.
Now, I live in a South Philadelphia rowhome, so the downstairs is not exactly a huge space. I was also considerate and picked up everything off the floor and tried to organize a bit the night before to expedite dusting. I have a three year old, so there are toys all over, but I tried to corral the worst of it.
One hour and forty-​five minutes later, she leaves. I come home a bit after and see that the house has been vacuumed. Adequately. No love for the corners, which are still thick with pet fuzz and construction paper debris. Some things look like they make have seen a Swiffer, but nothing was actually moved in any way, so everything BEHIND each object is still dusty. The kitchen has been given a quick once over, but not on the backsplash of the sink or the stove or refrigerator, which were the places that actually needed it. No mopping, and the windowsills are still a mess.
So this person spend almost two hours vacuuming one room of a rowhome and dusting a tiny bit. I have to go over it all again, particularly the more difficult parts which were the exact reason I hired a cleaner before putting up my holiday decorations! Never again.

Purchased the ‘2-​hour cleaning for $ 40′ voucher through Living Social. I called One Stop 4 times to schedule something. I never received a call back. Thank goodness I was able to get a refund through Living Social. Look into another company — this place does terrible business!

Scheduled appointment over the phone after purchase of google offers vouchers. They never showed for the appointment, never returned my calls. I’ve read some very bad reviews online after the fact. Seems like fraud to me. Use a reputable service.