Not Just Pizza

Yesterday I ordered two pies, a plain and a pineapple. We waited an hour and a half to get our food. We called and they said it was coming. Once our food was here, it was slightly warm. At this point my guests and myself were so hungry, we didn’t care. The pizza was okay. Overall, it was a bad experience. I don’t think we will go back.

Terrible customer service. Grubhub order took over two hours to come .5 miles. Will not be ordering again and would not recommend to anyone. Order at your own risk.

Not Just Pizza just lost my business for good. For the past year we’ve had issues with our orders — wrong, cold, missing items, etc. But it was always just like one little thing; one order has the wrong side or the appetizer sampler shorted us a few items… so we let it slide, because we’ve been ordering from them for almost 5 years without issue, recommended to us by people who’d been using them for even longer. Today I called because we finally felt the need to say something when our food arrived cold again. I called and asked to speak to a manager, and proceeded to wait on hold for several minutes. Again, trying to give them the benefit of the doubt that they were just busy or the manager was in the middle of something. As soon as the manager got on with me, he was rude and clearly already on the defensive. I told him that for about the past year we’ve had little but consistent issues, tried giving them the benefit of the doubt, but now we felt we needed to let them know that the quality isn’t where it was. I was calling because we still like their food and hoped the service could turn around. He began talking at me and over me, about how few times I had ordered from them (three or so times in the past 12 months, he said, based on my phone number). I told him that, for one thing, we don’t only order to our own home and for another we have multiple phone numbers that call from this house. But, that wasn’t my point. I tried to explain that we’re long time customers and that, rather than take to the internet to complain, I was hoping to notify someone who might want to address it. I was trying to do the right thing, and told him as much. He then began raising his voice at me and talking over me saying that he was looking at his computer right now and seeing that I, «always call them and give them this same song and dance,» that I could, «go ahead and write on Unilocal,its a free country, hun,» and that he, «didn’t care if I never order from them again.» I said that I’ve honestly never called to complain, so that was completely untrue. He tried to change his story and decided to go with, «I didn’t say that, I said everyone complains about the food, everyone calls with the same song and dance you’re giving me. So don’t call us, don’t order from here, then. You don’t have to order here anymore, sweetheart.» I will be honest and say that the, «hun,» ticked me off and the condescening, «sweetheart» pushed me over the edge. I’ll admit my fault on that one; I called him an **expletive for a rear end** and hung up. I am furious that I was spoken to in such a condescending way, but I’m writing this review to express what utter lack of quality and customer service this place now has. I really didn’t plan to take the «angry review» route, but this was downright disrespectful on top of poor quality of the product and service. It was once a really great takeout place, it was my favorite by a long shot for years. But I won’t stand for ignorance and I won’t stand for their obvious lack of interest for the customer’s concerns and attempts to help them right the ship. What a shame, really, that this is what’s happened to the place.

I’ve gotten good from here a few times now and have never had an issue. I just placed an order that included a two liter of soda and a slice of cheese pizza. We opened the order and they forgot to give us the soda, and my freezing cold slice of pizza had some sort of meat on it and the cheese was picked off with an unmelted chunk on top. We called to have them redeliver our soda and a of cheese, not meat pizza.
They were very rude when we called and They informed us on the phone that they were out of cheese pizza so they ‘picked the meat off.’ I’m pretty sure they tried to cover it up by adding a slice of cheese on top of that.
When I asked for a $ 2 refund since they gave me the wrong pizza they basically said no. So gross that they were picking meat off my pizza. for all they know I could be allergic. They should have called when the order came through to let me know that they only had meat pizza left.
Then the poor delivery guy who’s first day it was gave us money out of his own pocket for the pizza (which we tried to give back to him). He should be working inside making pizza and the idiots who think it’s okay to pick apart someone’s pizza should be fired. Never ordering from here again.

Not great.
I ordered wings w/​extra sauce on the side, sweet potato fries, and a diet coke. The diet coke was the best part.
The delivery was fast (about 25 minutes).
The wings tasted fresh and were a good size. However, they barely had any sauce on them and I never got extra sauce on the side as I asked. The veggies that came with the wings looked and tasted old. The blue cheese, which was pre-​packaged, tasted spoiled. Honestly, the blue cheese ruined the entire meal.
The sweet potato fries were undercooked. More like sweet potato mash. Very soggy, barely warm and unenjoyable. I ended up just throwing them out.
I won’t be ordering from them again.

I ordered through grubhub, which gives you a time frame for delivery. 20 minutes after the allotted time I had to call grubhub to see where my order was. It took another 20 minutes after that for me to actually receive my food. The restaurants excuse was that they «had other orders to delivery» but if you are going to give a time for delivery, be there in that time. Absolutely awful. The man who delivered my food was a foul troll as well. Beyond that, my food was soggy and gross. NEVER again.

I just ordered a breakfast platter, and after an hour of waiting I open up a container full of burnt waffles that were hard as rocks. Never ordering from this place again. I couldnt even cut through them so I had to just pick them up with my hands and take bites. Yuck… a shame because their location in Sicklerville is great!

Im not gonna lie, the food was better is just okay now. The owner is great (Sal) but the other staff is sometime a little on the rough side on how they speak inside. Delivery is hit or miss with times. Im a block away and it could be a 20minutes or 70. I never can figure the rhythm

Perhaps ok for a drunken snack; otherwise, I’m pretty sure that I won’t order from here again. The pizza wasn’t very good and my cheesesteak was soggy. Maybe it was just because I did delivery though– I don’t know, but I just don’t think it was worth it.

Pizza= eh. Needs more sauce. Like the soft crust but was kind of cold by the time it got to me.
This review is about the delivery. WORST DELIVERY SERVICE I HAVE EVERY HAD. I get it, I live in the city, parking it sparse. But to be honest that isn’t my issue. Do not call me and tell me to come meet you down on the street to pick up my order. Not only did my delivery person tell me to do that, I could barely understand a word he said because all he would repeat is «no parking, no parking» in a heavy Italian accent. Bro, I know there isn’t parking, I just told you there’s a valet zone you can put your flashers on right outside my building bring my pizza upstairs to my apartment and earn your 20% tip (AND DELIVERY FEE!!!) so I don’t have to put a bra on and make myself look presentable. He hung up on me and ended up leaving my pizza at the front desk. So so rude. Will never be ordering from here again. BYE FELICIA!

The stromboli is not bad. But we waited almost an hour and half for food. It was cold. The side of sauce was literally from the fridge and put into a container. The burger bun was hard. I assume from being toasted and the cooled down. Sweet potato fries were burnt and cold.
When I called and asked where our food was she instantly said its on its way and should be there soon. I didn’t give her any info. It was a generic response. Then I asked her when he left and where was he in the deliveries. She said she just came in and the order was from the day shift and has no idea about anything with our delivery. So she lied which I already knew and had a really nasty attitude. Will not be ordering from here again. Bad customer service was just the icing on the cake.

The food is not bad, but we ordered multiple orders of fries and they failed to include one of them in the order. When we called about it they said they never got the order and did not bill us for it, but the itemized bill matched with what we paid when we got there to pick it up. This is not the first time that they’ve screwed up an order and denied any responsibility.

The wings are disgusting!!! The pizza is so so. Definitely not a place I would order from again. What tempted us into trying this place was the cheap prices. What we discovered was that the prices are simply a reflection of their food… Cheap.

Disgusting. My sandwich looked like it was picked out of the trash. Also they don’t care if you think it tastes gross. It’s «how they make it everyday.» So I didn’t even eat what I paid for, and they refuse a refund. Bummer. With so many great and friendly pizza places around stay clear of this one.

Pretty good pizza. Also delivery guy was really patient when I was not yet home and he was at the door, so I called the store and thanked them. But most importantly from a Jersey girl perspective…
THEY PREPARE THE ORIGINAL TARANTINI PANZAROTTI.
As far as I know, the only place in Philly that really knows what’s up with this fine Italian delicacy.

I order from here very often. The past two times i got food was AWFUL! I ordered 2 pizzas and fries. The pizzas must have been carried sideways cause all the cheese and gravy was on one side of the pizza and both pies were ice cold. We asked for large fries thinking it would be enough for my wife and I to share, well it wasntin. I called back an was told they only have one size fries an theres no way the pizzas were cold or handled wrongly. From ordering atleast once a week, I Will never order from there again.

How can I explain how bad this place sucks? First of all, I ordered a pancake platter and the guy who took my ordered wasn’t fluent in English. He screwed my order up after I repeated 3 times pancakes, eggs and bacon. But I got burned bacon that tasted more like pork grinds, no eggs and giant greasy pancakes !!!
I’m waiting for them to remake my order correctly as I write this review. The biggest Con is lack of service and the fact these employees do not listen. I had to repeat 4 times what I wanted. Although they agreed Id get a 13 dollar credit towards food when I called about the incorrect order, this place sucks so bad I do not want to come back here and order anything else they’d mess that up too. I’m so mad, but this is why I call this place Not Just Grease because the service is Not so «good.»

I ordered milkshakes from this spot a few days ago and all I have to say that it was MADLY watered down. How is that even possible? Also, the spot looks good on the outside but sketchy ass hell on the inside. It also has that reeking smell of nasty oil on the outside (doesn’t smell like good cooking oil and I know the restaurant industry VERY well to know what is quality).
In particular, just being polite to some of the folk working here was nonsense as I didn’t get any response in return from some of them but the cashier lady. A secret to a successful business in hospitality: Be good at customer service and customer satisfaction. It never fails. You can have the worst food and people will still come in to buy because they like you. However, in this case… no. I see improvement, but it’s up to the owner (s) to actually have this place running back up smoothly and much better in the long haul. Food is the start, but customer service is the foundation.
I’m starting to see why the ratings of this spot gets worse and worse and I’m not surprised. Hopefully, thid actually changes soon and quick.

Just… don’t. After an initial love affair when we moved to the neighbourhood our experiences got progressively worse. It reached the final straw when we went in to pick up and discovered that the rotating pizza slice machine jawn that is supposed to keep slices warm was totally not functional, yet still had pizza in it.
I would strongly suggest not ordering slices from here. Cleanliness in general is suspect and I moved on to far better takeout options in the ‘hood: Gennaro’s for pizza, Stogie Joe’s for various Italian, Fat Joe’s for sandwiches.

I’ll preface this review by saying that I have ordered from Not Just Pizza a handful of times via the various online delivery services.
With that said, it’s normally pretty good. Decent salads, great fries, fast delivery, this place was a go-​to for me when ordering with some picky people. But last night, I ordered a BLT, among a few other things. Now maybe acronyms have changed or I was the victim of some sort of vegetarian agenda, but this sandwich came with no bacon. At a different establishment, you might expect the single slice treatment, but this was a double-​decker lettuce and tomato sandwich. First world problem, sure, but when you order the B, you expect the B, friends. Veggie wrap was delish and delivery came 30 minutes before estimated, though, so there’s that.
TL;DR I ordered a BLT and was delivered the worst thing ever, instead.