Norman’s Juvenile Furniture

My partner and I are expecting any day now. We decided to purchase our baby’s furniture through Norman’s. Since we heard that the lead time to get baby furniture in can be lengthy (up to 12 weeks), we decided to order early (20 weeks ago). Despite our attempts to sufficiently plan ahead, we still don’t have our baby’s crib!
We were originally told that we would have the crib within 12 weeks and every week since then yielded a different story from Norman’s that proved to be untrue. While the truth is that the manufacturer (Munire) has yet to ship our furniture to Norman’s, we are frustrated with the lack of follow through on Norman’s part. We basically had to call to check in on them to ensure/​beg that they were getting updates for us from the manufacturer. They never seemed to follow through on their own and never once called us with a pro-​active update. No one wants to spend their pregnancy constantly following up and literally babysitting a furniture company, who should be acting as an advocate for their customers to the manufacturers they do business with.
What’s worse is that they refuse to negotiate with the manufacturer to offer us a discount for the excessive delay, simply by saying, «they wont do it.» When asked if they, as the store we gave been patient with, would honor a discount, we were told that they sold us the crib at cost and wouldn’t be giving out any discounts — right… business are in business to make a profit!
We will be canceling our order of the crib tomorrow and working with another store (Crib and Teen City) to have our crib here within a few days. We tried to keep our business local to the Philadelphia area and with a small business, but our patience has long since run out.
If you’d like to avoid unnecessary frustration during your pregnancy, avoid Norman’s.