Nick Viola Hardwood Floors

Nick & his men sanded and stained my covered front porch. I’d stained (barn red) and sealed it myself many times over for 20 years. I thought I was good at this, but homeowner abilities, couldn’t hold a candle to their professional skills. They work fast, efficiently, cleanly, with an interest in and commitment to the outcome that rivaled mine.
Their work revealed the beauty of the mahogany I’d been hiding. Plus their suggestion about the stain/​sealant (natural) was the right one. And their price was fair and reasonable.
I will have them back to do more work around here.

Since writing my original and poor review of the work performed by Scott Viola who runs this outfit, our floors have continued to deteriorate from the condition they were left in by the Viola crew. Within 12 months of their work in our home, we had to hire another group to completely repair the damage done to the floors: sanding them and restain to get them up to par again. Imagine not only the cost of re-​doing this work but the upheaval to our home to have our hardwood flloors once again re-​sanded to their base wood for the second time in a year. To say hiring Nick Viola’s team. led by Scott, was a huge mistake would be an understatement and perhaps the biggest misjudgment of a professional organization we have made.
In addition to the very poor workmanship, not just incompetent but bordering on negligent, we have been treated in a shocking and unprecedented manner by Scott Viola in response to our asking, then begging him, to stand behind his work. He wouldn’t even come back to the house to see for himself. In response to a text, he called me names I wouldn’t expect from my worst enemy. See screenshots of them on my more detailed Angie’s List review. (It’s interesting that the «positive» reviews for this group on Angie’s List are from people who didn’t use them but thought they were «nice» in the quote process even though they didn’t hire them to perform any services.)
We did contact the BBB about this company… you might want to check out their rating there before committing thousands of your hard-​earned money to this outfit. We wish we had.
EPILOGUE: people from Nick Viola’s floors have taken to stalking my Unilocal account and leveling personal insults at me as a response to my review. This is the type of outfit you are dealing with after getting such a poor refinishing job and no one to stand behind their quality.

Id give them no stars if it was possible…
They came out, gave me an estimate… I decided to only go with the one floor of my home (the original estimate was for both floors) Over the phone I was told how much the price would be for the smaller job…
We scheduled the work to be completed…
When they arrived, they seemed to be almost whining about being there in the first place. someones foot hurt, there were staples in the floor (which were there during the estimate) and now wanted to negotiate a new price… The old BATE AND SWITCH… I was told how the price he gave me over the phone wasnt enough to do the job, and how it cost him $ 1400 dollars to pay his men for 2 days… which is laughable. how much to you pay your employees? $ 1400 for say 4 guys is $ 350 each. I guess I’m in the wrong business… well anyway, after stating the price he quoted me over the phone wasnt enough money… he said he would pass.
This was fine with me, after seeing what this crew looked like, I really didnt want them in my house to begin with. completely unprofessional looking, almost as if they were still drunk from the night before… So they left. no work complete…
COMPLETELY UNPROFESSIONAL!

Nick Viola Hardwood Floors refinished the hardwood floors in my house. They did an outstanding job, including removing a mold stain in one room (you can’t tell it was there) and patching a damaged board near a door. These are 60 year old floors that looked like it before, but now look better than new. The crew arrived on time, were courteous, professional, and very friendly, and were finished ahead of schedule. The price was very reasonable, but I am really impressed with the results and the pride these guys had for doing their job the right way. I had a transition into a different floor I was worried about, and they made sure it looked perfect. I don’t often write reviews online but wanted to recommend this company due to very competitive pricing and excellent service and results!