National Car Rental

The location needs much better signage to return the car to the lot. I kept circling the train station trying to find the entrance. Include the directions with the rental contract and point out that the signage that exists takes you to a garage that no longer is open to cars! When I finally called the rental counter to get directions, I was put on hold for thirteen minutes before someone addressed the question, and by that time, I had circled four times and found the lot. Then it was a challenge to find the «hut» to get the agent to check me out. I wound up missing my train.

In Philadelphia I always rent from National. They provide high luxury low mileage cars at very affordable prices and top rate service!

The extra effort from the National Team in Philadelphia was phenomenal. Mike (I think) at the rental return lot at the City location actually took a car and drove us to the terminal because it was too far for us to walk; likewise the return agent at the Airport location went out of his way to insure that our rental was perfect. Both gentlemen were extremely friendly, professional and a great representative of National. It was a WOW! experience.

I really enjoyed my experience with National Car Rental, speedy service, nice staff, reliable vehicles and an overall easy process to rent cars. I drove a Chrysler 200 & i enjoyed the vehicle so much that I went out to purchase a chrysler 200 yday. I would defintely recommend using their services 100%. One thing I found confusing was trying to return the car, i was confused about hiw to get back over towards the location from 30^st when driving down chesnut or market. Again i love national rental car and i woyld DEFINTELY do business with them again

Another great rental with National. These guys really understand what good customer service it.

There were so many problems with my rental, starting with phone call to make sure there was after-​hours drop off. Yes, according to person on phone, but when I arrived, it turned out that I had to pay for another day. That’s the kind of thing customers need to know. Why would I want to pay for extra rental days? Then when I placed another on line order, when I went to pick up they did not have the car I reserved, they only had a more expensive one. Throughout the whole experience, the reps (two separate sites — University City and 30^th Street) were rude and dismissive. I’ve had other issues with car rentals and every time the reps have attempted to do something to make up for it. They at least use words like, «I’m sorry for the confusion.» All I got from these folks were blank stares. I can’t imagine acting like that towards customers if I cared about my job and their return business. I’ll be heading to Hertz next time. Enterprise, National, Alamo — they just want your money.