Monro Muffler Brake & Service

Awesome crew they know what they’re doing very good at diagnostics & will work with your budget

One star for this place is way more than I would give them. I walked in and asked for an oil change and noticed that one of the mechanics looked intoxicated or high and was told by him to come back in an hour because they were too busy. As I return in an hour I walked in and get yelled at because apparently I blocked their entry way. I said I’ll move my car with no problem but I don’t need to be spoken in that manner. After moving my car I walked back in and another mechanic was on the phone talking to a customer and punching the shit out of the wall he was standing by. Then hangs up with the guy and tells me what do I want. I explained to him that it was my second time coming in asking for an oil change and he also yells and says that I can’t just walk in there and ask for an oil change whenever I want. I need to drop off my keys and wait yet another hour. As much as I wanted to punch the fucker in the face I just said no I’m good. You just lost a customer. All of them looked high, drunk, and angry! I’m sure their work shows on the job performances. POS of a place I don’t recommend anyone going there!

If I could put 0 stars, I would. These guys are nothing but unreliable. Every time work gets done, the car has to come back within a day or two. They said they would do specific repairs and they never got done. We are now waiting outside the shop at 9:18 and no one is here when they’re supposed to open at 8! The man that worked yesterday said there was a drop box if we came before 8 but that is no where to be found. There are several other people here waiting as well who are furious. DON’T BRING YOUR VEHICLE HERE!

I was traveling out of town on Saturday from MA to visit family in Philadelphia when I started to experience what I thought was my rear brakes rubbing. First thing Monday morning I took my car to Monro Muffler (Mayfair). There they notified me that my left rear brake caliper had froze and caused my left brake pads and rotor to be almost non-​existent. The staff was not only customer service oriented, but they were able to obtain all of the parts they needed to get me back on the road safely. They were also able to obtain all of the necessary information from the previous work I had done with Monro Muffler in MA, which saved me a lot of money. Bobby told stories, jokes, and put on a DVD to keep myself and fellow patrons entertained while we waited. They really take care of you at Monro Muffler (Mayfair).

I’ve had to bring two of my cars to Monro in the Mayfair/​Northeast section of Philly and I have been pleased with the service I received. Bobby and Jimmy are the best. If you take your car here for service, ask for them and they will make sure you’re taken care of.