My 1st visit was in December and Tracey took good care of me. For someone who hates to go to hair salons, Tracey did a wash+blow dry+curl+trim within 1.5 hrs. That is extremely impressive! And she pin-curled it for me as well. Since it was around the holidays, I received a token of appreciation for my business. I will definitely be going back to her. I would have given 5 stars but the wash was a little rough due to my sensitive scalp but hey some people like a good scrub.