Michael DeCarlo – State Farm Insurance Agent

I’ve worked with Michael and his office for the past 2 years and have just had a great experience from the beginning. This year his team helped change my renter’s insurance over to a new home owner’s policy combined with auto insurance. It was a smooth process and the customer service continues to exceed expectations. I would highly recommend this office!

My apartment flooded two months ago. Fortunately I had renter’s insurance through State Farm but was having a miserable experience trying to get reimbursed for my loses through the State Farm claims department. Eight weeks later I gave up and called Mike DeCarlo, my State Farm Agent, for help. Within 3 business days I was fully reimbursed without having to waste another minute of my life with the claims department. I almost gave up on State Farm completely, but had such a positive experience working the Mike that I will stick with State Farm. Mike is an amazing advocate and is able to get things done for you. I HIGHLY recommend Mike for an insurance agent. He will go the extra mile and do it with a smile.

After having a good experience with Michael’s office on my auto and renters policy for the last 6 years, it has been very frustrating working with this same office to get a homeowners insurance policy. On multiple occasions I was told I would get a call back and never did, was told about forms they would send me that never came through. It has been incredibly tedious to move this policy along. If I didn’t already have existing policies, I would have started looking for a different insurance provider weeks ago. Some of the agents seem helpful but you never know whether the one you’re speaking with will follow through.

The customer service here is outstanding. My husband and I recently moved from Denver where we also had State Farm Insurance. Jamie made the transfer very easy for us. When the state called us back and said there was an issue with the dates on the insurance cards, Cheryl office straightened it out right away and was very helpful. Great Service. Thanks Team!

I moved to Philadelphia about 2 years ago and looked around for a while for the best possible agent. Michael is amazing and we’ve spoken on the phone a number of times over the past few years. Not only does he always get in touch with me personally within 24 hours of my phone call, but he’s gone above and beyond.
For example, for one claim, I had an itemize receipt that I feared would inhibit full reimbursement for a repair. Mike had me send the materials directly to him and he helped push the claim through — I received a check for the full amount of the repair in the mail the following week.
I cannot speak highly enough of the service or the people!

State Farm is a good company (I deal with a new agent now), but I would avoid Michael as your agent.

I would not recommend doing business with this agent. I was quoted one price, paid in full, and then told two months later that I owed more and if I didn’t pay my coverage would end early. I switched to progressive and saved about $ 100 every six months.