Manny’s Appliance Service

I wish I could rate James less than 1 star. James was contracted to me through my home warranty company (Select Home Warranty) to fix my clothes dryer. He first came to my house around October 25^th and diagnosed the problem and said that I needed a heater and thermostat for my dryer. He returned on October 31^st to complete the repairs. On November 3^rd I tried to use the dryer and noticed it wasn’t heating up again. At that time, James told the home warranty company that I needed another part for the dryer. The warranty company ordered the part and had it shipped to my home. I contacted James and was told by him that he would come to my house on November 7^th to install the new part. Well he did not show up or call me with any explanation on November 7^th. I contacted James again and he said he would come out to my home on November 29^th, once again he was a no call no show. I contacted my home warranty company on November 30^th and they called James while I was on the phone and James told them that we would contact me that day to set-​up an appointment to come back to my home to install the new part. James called me on November 30^th and told me that he would come to my house on December 1^st between 8 – 10 am to install the part. Once again he was a no show no call. I have not received a call from anyone from Manny’s appliance service to date. I paid James the $ 45.00 service fee and $ 100.00 for labor and my dryer is still not working. He is obviously a dishonest, unreliable person and I would not recommend him to anyone.

If I could give 0 stars I would. if you Google this company you will see numerous bad reviews. I wouldn’t have called them to service anything in my house but unfortunately my warranty company assigned them so I was stuck. 1^st-​if he doesn’t answer the phone, the call automatically gets sent to some auto directory for non active numbers. 2^nd– he said he would be out between 8 – 10 am. I called at 10 and he seemed to have no clue what I was talking about or who I was then he said the claim wasn’t in his system. you would think that he would have all of his service appointments ready to go before the appointment. he said he would be put by 12. 3^rd– I tried calling him at 1:00, he wasn’t answering his phone and there was no way to leave a msg. I called the warranty company and they couldn’t get ahold of him either. I finally got ahold of him at 2 and he said he was in a meeting… a meeting!!! to were supposed to be at my house!!! He was very rude and told me to take it up with the warranty company. Luckily I never paid the guy, but there were plenty of reviews saying they paid up front and the guy never came back to finish the job. you were warned

We used James once before about a year or so ago to fix our dryer and he was great-​quick and knowledgable and reasonable. When our dishwasher broke this past October, we called him to come fix it. He said he needed to order a part, so we paid for his service and for the part. We didn’t hear from him for about three weeks, even after repeated phone calls and text messages. When he finally responded he said the part was on back order. By the end of November he finally came and installed it. Wrong part, didn’t fix it. We asked for a refund and he agreed. After months of phone calls and text messages, it looks like we are out over $ 200. What a rip off. Don’t use this service!!! He will steal your deposit!!!

I really wish I had taken the Unilocal reviews more seriously before I called James with my oven issue. He stated I needed a new part for my oven to ensure my pilot light would stay lit — turns out I ended up not needing the part (my landlord decided to replace my oven entirely) and now I was owned a refund. I never received it. I placed multiple calls and sent several texts and James verbally confirmed that he would refund me. He never has. I feel so cheated. James is a very dishonest, non-​trustworthy person. I highly recommend looking elsewhere for your appliance servicing because based off my experience and numerous others, he will not be fair with you.

I wish I could give less than one star. I feel like James actually stole from me, flat out. He took a look at a commercial freezer that hasn’t been getting to temperature and said «$ 450 and it will be purring»…that’s a lot less than replacing the unit, so I agreed and gave him a deposit. He came did work on the machine… no change. He said it just needed coolant and on a day when I wasn’t there, said he fixed it and it would get to temperature by the next day and told my employee it was fixed and he needed to be paid. She assumed he was telling him the truth and gave him the balance of the payment. Well, the freezer still gets only to the same exact temperature it got to before. That was on September 26^th. Here’s the text exchange that followed:
9÷29÷14:
Me: We’re still at 34 degrees. Not sure why you told my employee it was all fixed and asked for payment.
Him: Good afternoon Josh. I left the store a lil while ago. Before I left yesterday the freezer went all the way to 65 decrees. It totally crashed. I was able to recover it and it began to cool again. It takes what is called a «critical charge». Therefore, it has to be babysat. I need to get more R134A. I just got to my shop and thought I had some. But I don’t. I’ll be back there Monday morning to feed it more refrigerant. Have a great weekend.
Me: Ok, my issue is why you told her it was fixed and asked for the check I left which was supposed to be upon completion.
Him: Okay, now I hear you. I’ll call you in a second.
No call…
9÷30÷14
Me: And then no call and no follow up?
Him: Sorry for delayed response. I’m just getting back in from court. I’ll be there first thing tomorrow morning.
He doesn’t show up.
10÷1÷14
Me: What happened this morning? I“m getting very frustrated with the way things are going here, especially because I’ve paid in full at this point.
No responses
10÷2÷14
Me: Any update here? Starting to think you’re taking advantage. Freezer still at 34 which is where we started off. Need to get this fixed. Was supposed to be 3 weeks ago.
Him: Sorry Josh, but I’ve not been available past few days. I can’t explain why. Much too personal. I have to regroup and get back to work. I’ll try to get there by Saturday morning. I’ll do everything I can to get your freezer working again.
He doesn’t show up for the next 5 days, including the weekend he said he would.
10÷7÷14
Me: And another missed appt… is this going to get fixed? Need some sort of reliability here. Or at least some response.
10÷8÷14
Him: I’m sorry about the delay in responding to this. I am trying to move myself through some personal issues I’m having. I have to regroup and start over. I am aware that you need this fixed. At this time I’m not sure when I’ll be there. First, I need to figure out how to get your refund back to you. So sorry for this. I’ll be in touch soon.
Me: A check would work.
10÷10÷14
Me: So are you going to bring a check by? Not sure what the hold up is.
Him: Yes I will. Getting money together now.
10÷15÷14
Me: Still waiting on that check
10÷16÷14
Him: I haven’t forgotten about you. Just can’t answer right now.
Me: Ok, just want my money back. Not that difficult.
Him: Understood. I have to get it.
Me: I wrote you two checks… money went somewhere. Now it needs to go back. Shouldn’t be taking nearly this long.
Him: Obviously you don’t know how long it takes. We’ll talk more about it soon. Have a wonderful evening.
Me: I don’t need to talk more about it soon, just need my money back.
Him: It’s being processed. Good evening.
Me: By who? What does that mean?
Him: That it’s being processed. You’ll have it soon. Good evening, once again.
Me: Yeah, but by whom? I wrote a check made out to you personally… who has to process it. Just write me a check and it’ll be done. Otherwise I feel like you’re trying to steal from me.
Him: I don’t want your money, nor do I steal. I only want my money that I’ve earned. As a small business owner, I move money through difference channels as warranted. Now that you are due a refund, necessary process have to be observed. Simply writing a check without the process being observed is not prudent. Your refund is being processed as stated earlier.
That was the last I’ve heard other than a snarky reply saying that he’s not responding to me anymore. That was on October 16^th and it is now November 7^th and I still have received no refund.
Do not hire James.

James is a great guy and I recommend him without hesitation. He fixed our refrigerator that decided Florida weather was better than the cold. I was impressed with his humor and perseverance. We had several issues and James kept coming back without haggling for additional fees. He is a guy who sticks with the job and operates with integrity. I’m thankful I found his services and would not hesitate to engage him again. In fact, he rescued me from other refrigerator attendants who couldn’t get the job done! Added bonus: communicates via text message, eager to provide information for future DIY, knowledgeable about the science «behind it» and ok with pets and is NOT creepy. Go for it.

My heater was broke and the temperature started to drop. I called Manny and scheduled an appointment. He was on time and diagnosed the problem and told me what was wrong. A part needed to be ordered so it would be a few days before the job would be completed. The process was seamless. I am satisfied with the work and he provided very professional service. I definitely would recommend.

James was prompt and came the next day after I called him on time. Very professional. Evaluated the situation quickly and came back shortly after to fix the condenser on my fridge. Highly recommend James to fix issues in your home.

Pros: Prompt, reliable service, fair price
Cons: They did not have the necessary part on hand
I called in reference to a broken refrigerator/​freezer. (Was not cooling properly) Made an appointment for the next day. James showed up on time. He evaluated the situation within minutes. Unfortunately James did not have the necessary part on hand. It was a Sunday and the parts store was closed. He came back within 24 hours with the part and made the proper fix. Fridge/​freezer has been working excellent for about three weeks. Only issue was that the necessary part was not available at the time of appointment. Would recommend and use this business again.

Broken dishwasher. James came over, looked at it, got the part, fixed it, done. What do you want when something breaks? To have someone repair it quickly, correctly and for a fair price. James made it simple. He’s the guy I call. James is awesome!

Called James and told him my garbage disposal was broken. Someone told me it had to be replaced. James came over the next day and fixed the garbage disposal. It has been working great ever since. Great service, dependable, reliable and timely. I’ve since called James to fix other issues in my home.

James came over and told me we needed a defroster for our fridge. It would be $ 250 for the part, s/​h and labor. If we wanted overnight shipping then it would be $ 25 more. I opted for overnight shipping and paid $ 175 up front and agreed to pay $ 75 more upon completion of the job, scheduled for the next day as we got the overnight shipping. I took off of work so I could be home to let James in to install the defroster the next day. Very long story short. Part never came in. Weeks went by. James did come over to defrost the fridge manually (by turning it off and letting it thaw… but after he did this the temperature in the fridge went from 45 degrees to 60 degrees! When we told him this he said that should not have happened. The next couple weeks were a nightmare as I constantly ran out to the store to get more ice to ice down our food which we kept in a cooler, we were losing food and James was not telling us what was going on with the part. He would say he was coming over one night to see why the fridge was so hot — Then he would no show! — without a phone call! Then he would stop in the next night unannounced when no one was home! He was unreachable most of the time and would not return phone calls until days later. After two weeks the part FINALLY came in –he blamed it on the shipper, (HE did say that he would refund the $ 25 dollar overnight shipping fee) but when he put the part in it didn’t work and he said he needed an adapter for it!!! I couldn’t believe it, my wife was beyond pissed!
I called another appliance repair guy and he came over and checked out the fridge. He said that James ordered the wrong defroster, and when he put it in the fridge he realized it was the wrong defroster but probably didn’t want to tell us so he said he needed an adapter. We were able to get the right part not long after that from the OTHER repair guy.
Getting the money back from James was a bit tougher. I asked him to return the $ 100 and keep the $ 75 service charge. He was shocked that we went with someone else (duh?!) but he agreed. Then a week and a half went by with him not returning my phone calls and ignoring my texts and emails. I was forced to go to his business address which is actually his personal residence. He was upset that I came there! (Really?) I told him I didn’t have any other option because he was not returning my emails or phone calls or texts? Then he told me he might not have checked him voice-​mail because its his work phone…(huh?) He was pretty shaken that I came to his house, but we had already paid TWO appliance guys, I had taken off work TWO days and this whole thing was a nightmare and I don’t care if this repair guy owed me TWO dollars, it was the principal at this point. I told him I would hire a lawyer to get my money if he did not pay and I was letting him keep the $ 75 service charge so I thought that was more than fair.
I got my $ 100 a week later.
I was not going to post a bad review but then I changed my mind. When the second appliance guy came over he took out the defroster James put in (the wrong part) and put the right one in, and told me I could give it back to James and he could return it the the company he got it from, its worth about $ 70 bucks, or I could sell it on eBay, whatever… I thought it would be an easy way to recover some of the $ 75 service charge I lost by contacting James. Not to mention all the time and money and aggravation. I texted James and offered him the part for $ 30 bucks, letting him know he could return it. He replied back, «sorry but we have concluded our business,» then i asked him for the part number and he didn’t respond. SO I figured i would let people know what they are getting themselves into.
Hey you might have a great experience, but I would stay far far away. From working in the food industry and providing that service and many others to people you have to treat them with respect and courtesy. Even after business has concluded.

James showed up an hour after I called and had our problem addressed with a plan to get it fixed in no time. That’s what I call service!