MAC Cosmetics

I have been here a few times, the staff are so nice and kind. their makeup is so flashy and erotic, I still go in once a week to go to see the new make up too. Their posters are of famous celebrities Like Lady Gaga Elton John and Cindy Crawford.
Pro Tip: Viva Glam was dedicated to the late Gia Carangi in honor of her.

As a long time MAC Costumer; the glamour is wearing thin. They have moved into the Gallery and the service is what you would expect from the Gallery. The location is a narrow shoe box and not condusive to really looking around. The staff there is terrible. Customer service is way down. I get pointedly ignored or put off as they rush around helping a customer who will try on 5 different lipsticks and not buy a thing. I get better treatment at Ulta and Blue Mercury. Meanwhile, the MAC Brand has been slipping. For a few dollars more; you can find better make-​up elsewhere and get none of the attitude. Today, I was told that they were out of stock on one color of lipstick and when the woman aske dthe gentleman if they had it; he said no. Well, I had another color and low and behold, right there in the drawer was the first color I wanted. Apparently they did have it. They just didn’t look and they just didn’t know. Both the lady and the man working there seemed to be poster children for the «I-​could-​care-​less» School of Retail. The poor attitude and the decline in service has left me cold on MAC. I used to love it.

This is my favorite location despite the downsides.
Cons: (why I have to dock a star from the rating)
–Only street/​metered parking available so «running in» and grabbing something can be a bit of a pain depending on the day/​time.
–Super small location so it’s almost always packed on the weekends — so expect a wait if you have no choice but to come here during the weekend rush
Pros:
–Hands down the best staff compared to any location I’ve been to in Virginia, New Jersey, and Philly — they have never let me down with any of their color/​product recommendations and I’ve worked with a different makeup artist almost every time I come in. Best of all they know the perfect balance between being too pushy and not offering any guidance at all — this is why makeup artists are working there, to help you. I hate going into a makeup store and being faced with pushy sales people that have the word «Commission» stamped across their foreheads and I also hate being left to wander aimlessly through the overabundance of products. But at this location they’re able to convince you to branch out from your usual products/​colors in order to get the best look for your face, but only when there is a need to.
Tip:
–I only visit the store on weekdays during work hours. This guarantees little to no other customers are present so I can get service right away and don’t feel bad asking a bunch of questions.

I love Mac stores and I love how they are specially George it’s a great guy such nice personality he help me yesterday to found my perfect concealer and foundation he is adorable and now they are in gallery mall down floor that place is shit for Mac store hopelly soon they will change in another place !!! I will visit them more often !!!

This store closed on July 31^st and moved to the Market East mall on Market & 9^th. The staff are as rude as ever and now that they are located in this crummy mall, I will never go back. I had a few simple items to get but exactly like other reviewers, I had to demand attention and then feel like I was interrupting the really interesting conversation that 2 staff members were having with each other instead of serving customers.
Macy’s or the excellent online store will get my business in future.

I work right next door so go here often to pick up a thing or two. Every time I have a question or want to try something, they sit you down and show you how to use the product and what brush they are using, etc. I was delighted that they show you how to use the product properly and take their time with you.
They aren’t pushy at all either. I really liked one of the brushes she tried on me but she totally understood that my price range was limited to just the product.
Only downside is that on Friday evenings, this place gets packed and also on the weekends. You can barely moved and they are severely understaffed. If you are going to get your makeup done ($ 50 min purchase which is really cheap because I see people getting their makeup done and it looks flawless), it can take up to an hour and a half because it is so busy in there. And in turn, it’s awkward to bother someone to ask a question.
But if you want to play around, have them try some stuff on you, go on a weekday during the day or evening and you’ll be fine!
Also, honestly, Mac has great quality and is definitely cheaper than other high end brands like Nars and Chanel.

The sales associates here could not act more uninterested in their customers if they tried. I have come here at least 6 times and have been ignored for at least 10 – 15 minutes each time. Never a hello when you walk in or an offer to help, and if you ask for assistance, it’s always met with an eyeroll or a blank stare. God forbid they help a customer that’s about to plunk down $ 25 on a teeny tiny container of concealer or eyeshadow. That would be too much effort.
Skip this place and go to the MAC in Macy’s, they’re unbelievably nice.

Happy for a MAC store but the service leaves much to be desired for. They’re amazing at what they’re supposed to do, but they need to work on their customer service.
To put it short, more than half the staff comes off as booshie.
I enjoyed the security doorman’s silent company more than the long awaited assistance from the cosmetic employees.

This M.A.C. was super busy the whole day. They need to extend their hours or hire more people. People greeted us but no one was able to help us so we left to come back later, it was still busy but they closed the store down. Ughh frustrating and we wanted to spend money too. Shame.

Long wait, such little gloss in their testers my hands were a mess from trying to sample them. Also, the tester cotton swabs were piecing off all over my lips… gross!

While I may be a bit biased as I only attempted to shop here once, I have to say this store has the WORST service I have (nearly) ever experienced. I went in one day because everyone knows MAC or Chanel eyeliner is no doubt the BEST quality. Unfortunately, while I was willing to throw down $ 20 bucks for an eyeliner pencil that would probably last me a month and a half, I literally had no one offer any assistance. I tried to take what I needed myself, but the security guard advised me that I had to wait for an associate to help me (!!!). I walked up to one who looked fairly aimless and she snapped at me that she was busy and would be with me in a moment. The others? Were standing around doing nothing and also stated they were busy. When the woman I had originally asked finally freed up she went to the front of the story, bypassing me (as I had stood nearby waiting), and asked a woman who walked in probably ten minutes after me if she needed any assistance.
At that point I decided to take my money and needs elsewhere, as I passed the security guard (who by the way was by far the nicest and most helpful person in there) he asked if anybody had helped me, I told him no and that I was going to go to Sephora on Chestnut… and guess what? The first thing that happened when I walked in the door to Sephora — two friendly associates asked if I needed any help! I def learned my lesson there and have gone to Sephora for all my beauty needs since.

Ugh. I’ve been a steady customer for awhile. This location is the worst though! In most part due to the staff, I can’t speak for the entire staff but most I’ve encountered especially today were straight up rude. Perhaps part of their training is the antithesis of charm school? I guess we will never know! The music is ridiculously loud this is a shop not a nightclub.
Today I just wanted bronzed, apparently the employee that «helped» me was not pleased with my feeble purchase. When the transaction was finished he handed me the bag wordlessly without a response to the «have a nice day» that I, the CUSTOMER, said to him.
This place is a joke. Go to the M.A.C. counter at the Macy’s which is only several blocks away. That is what I will be doing!

This place is like Mars to me. I don’t do makeup. I have no idea what any of this junk is. That said, I walked in here after losing the one makeup thing that I know how to use — concealer — and a face full of stressed-​out mess, and was very quickly helped by really helpful, non-​judgmental people. It was actually pleasant, and that was a surprise. I left with exactly what I wanted, no worse for the wear.
Also, this stuff is crazy expensive.

If Michael ever reads this, I want to tell him that I love him very much! I enjoy being makeup and being a first timer in a lot of field, Michael was my angel. He cheerfully came up to me, gave me lessons in how to apply bronzer and gave me a full makeover along with helping me chose a shade of red lipstick that doesn’t make me look like I just played with my mother’s makeup.
The security guard is such a nice fellow seeing how he always remembers me, asking me about my day and communicating with everyone that comes in. He and Michael makes my day whenever I’m around the area.

I added a star because the last two times I have begrudgingly visited this MAC, a lovely artist with a distinct, sparkly nose ring provided me with kind, helpful service. We chatted about the Reel Sexy and Hey, Sailor collections and how fast they sold out. Her energy was great and she was NOT pretentious. I cannot say the same about the other employees, but this one has brought up my opinion of the Walnut location.

For a woman like me, who has never worn makeup, I remember feeling intimidated when I first headed to MAC. I went on a Friday and was looking to buy some basics and to learn how to do an evening look, as I was going out that night for my birthday.
I had the pleasure of being helped by Chris. She is a fantastic make up artist. I came in with a picture of my dress for the evening and ask her to give me a night look. She was very attentive, asked a lot of questions to help me pick an idea (i.e. emphasize eyes, etc.). And she answered all of my questions, even gave me her business card should I ever have any questions. Albeit their selection of paint pots was limited when I went there (which is why I give it 4 stars instead of 5), I just went to the mac counter at the Macy’s over on Chestnut and picked it up there. Not sweat off my back. The woman did my whole face, and it looked so good, I just left the store in full make up since I was going out in a few hours anways.
I definitely recommend any of the Black make up artists, simply because I only saw them servicing customers and didn’t witness any of the artists at work. (It was a slow day).

I l ove MAC products, but I always have a massive headache when entering this store. They BLAST club music, the store is always super packed and hot, the sales people seem rushed and are always busy helping someone. When I do have to venture in here, it’s great to have a list of what you need and to just hand it to the first person you see available. I find this reduces greatly the amount of time I’m in there and I don’t have to interact much with the seemingly annoyed sales people.

Gotta love a store where the security guard is full out singing to Katy Perry’s «Teenage Dream».
Just went in to try some seasonal limited products/​accompany a friend… and walked out with (another?) tube of red lipstick. MAC stores are pretty consistent with service at most locations Ive been to all over the country and this is no exception. Same jazz. Always been a favorite beauty line of mine, just felt the need to Unilocal it because the the security guard was singing. That is all.

With my wallet in hand (literally) I went to the MAC store having done some research on the web and had an idea of 2 products I wanted to purchase.
I really just wanted to drop some dollars here and leave, but I walked into the store, was greeted by a gentleman working with someone who said, «I’ll be right with you,» waited about 10 minutes for him to help me and finally left. It’s a shame because it would have been such a quick transaction, and from all of the rave reviews of MAC products, I’m sure I would have been a happy camper.
Bottom line — the music was BLARING, every associate was busy applying make up and there was nobody to help me.
Bummer, I guess all the reviews I read about this place were pretty accurate…

I love all the colors M.A.C. offers. There are so many varieties to choose from. The quality of the product isn’t bad, either. It’s rather good. I tend to not splurge with the «coloring» make-up’s such as eye shadows or lipsticks because it’s all the same. Why would I pay 16 $ for a lipstick when I can get the same one for 3 $ at the Rite Aid across the street? That was a rhetorical question, if you must know. The answer is because M.A.C.‘s color options are so amazing that RiteAid can’t even find covergirl or maybeline products that can compete with the beautiful colors that only M.A.C. can offer.
Now, on with the –3 star part — it’s this location that I find the sales associates extremely apathetic, rude and unfriendly. Excuse me, I am willing to give you my hard-​earned money for your product so why don’t you SELL it to me? I don’t even need you to sell it to me. I just rambled on about how I love M.A.C. products. Just find me the new one in the box and I’ll pay for it. These salesmen/​women don’t wanna give you a time of their day unless you hunt them down and literally beg for help. I am your customer and guess what? I am certainly not waiting 15 minutes for a goddamn lipstick. (which I did because I loved the lipstick very much. fail.)
Never going back here. You guys all suck here.