Luxe Home Philadelphia

Worst customer service I’ve experienced in 40 years of buying furniture. Avoid like the plague.

Beautiful furnishings but very disorganized! I ordered several pieces of furniture that were never delivered. Deposits and final balances were taken and my money has been tied up for over a year. Apparenlty, the furnishings were «lost’ in the warehouse. I am now seeking legal action.
Think twice before you order anything…

Beautiful store. Do not be deceived by the outside — this place is actually three floors. One of the younger interior designers Jen helped me out with my purchase, and was a complete delight in our interactions. Jen, along with the older bald gentlemen on the third floor, Steve (?), were the nicer ones out of the bunch. Karen, the principal designer, seems very much like a no frills type lady.
I will say inspect your purchases thoroughly, especially if they are floor samples. I noticed a large crease in the lamp shade the staff wasn’t aware of and they accommodatingly knocked off an additional amount on the sale price. Overall, had a good experience and will be back in the future.

Luxe Home’s stable of furniture lines is a veritable who’s who of the design worlld, ranging from the totally lustworthy Boller & Co. case goods to the well-​crafted and transitional Vanguard upholstery to the clever Regina Andrew accessories.
Perhaps I have visited at different times than other Unilocalers, but I have seen well-​constructed vignettes throughout the store. That is not to say that there aren’t random pieces here or there but the store is by no means chaotic.
The owner was exceedingly helpful when we were looking for furniture, Gently steering us away from gorgeous pieces by Dwell Studio because the seats were too shallow for my tall, former football player Mister. Instead she directed us to Vanguard, assuring us that the quality was top notch. After hopping around the store to «test drive» various models and configurations, we were sold on the brand.
I stop in whenever I find myself east of Broad Street to add new items to my wish list.

I purchased a small martini cocktail table for a client. The item was in stock and in the warehouse. I was immediately charged and was told that the item would ship directly from the warehouse in a matter of days. After 2 weeks, I’m still waiting and was just told today and the item has to be transferred from their warehouse to their store and shipped from there. And, to top things off, nothing has been done since the order was placed other than charging me.
I cancelled my order and will look elsewhere. I’m an interior designer and have been in this business for a while.
There doesn’t seem to be much coordination amongst the staff and warehouse. The store is lovely if you just want to look. Beware if you are going to in fact purchase anything.
I do business with lots of companies and know good service from bad. Just my 2 cents.

One of the nicest furniture stores I’ve been to. Huge selection of high quality products. Wonderful helpful staff with great design sense. A great shopping experience.

Luxe home might look Luxe but their customer service and knowledge about their products is severely lacking.
I was looking for a coffee table the designer there who was helping me just sat down and looked through tons and tons of online links to see what types of things they carry. I don’t expect her to have memorized every piece they have access to, but she knew so little about the companies they purchase from that she was clicking on links that I knew didn’t carry anything like what we wanted. If that was the kind of shopping experience I was going for, I could have shopped online from home instead of going into their store. Also, she never offered me a place to sit, while she was comfortably perched on a chair, so I had to stand leaning against her counter for 15 minutes while she sifted through the internet
Additionally, we are very big on buying furniture and good made in the USA. Three of the people who work there told me the alpaca throws they sell from a Hudson Valley company are made in the USA. Great, I wanted to buy one as a gift. I went home and looked into it and they are not. They are made in Peru and marketed by a woman whose company is in the Hudson Valley. And they still cost over $ 300.
A fourth sales person helped me find a coffee table that was made in the USA. The prices on lots of the furniture at LUXE are low enough I was suspicious of them being from places where workers are actually paid a living wage. I really wanted this coffee table but called the vendor, Vanguard furniture, prior to placing an order and they confirmed that the table is made in China. When I let her know she sent a one line reply: «Ok. I was not aware of that.» No apology. No thanking me for doing her research for her. And no attempt to see if she could find one made in USA.

This store has gorgeous pieces … We recently just purchased a home and went from a 1 bedroom condo downtown to a 5 bedroom house in a more suburban section of the city. Needless to say we had lots of rooms to furnish! There are soooo many beautiful pieces at LHP … but we would go broke trying to outfit our entire house w/​their designs.
For some reason I had my heart set on a stainless steel dining room table. I had never actually seen one before, but the vision in my head was absolutely beautiful. After some internet searches, my husband found EXACTLY what I was looking for at Luxe Home Phila. We checked out the Transitional Quentin Dining table about a month ago, just after our offer was accepted on the house. We didn’t want to jinx ourselves and order it before closing … but after closing last Friday — Luxe Home was one of our first stops.
The table was delivered on Tuesday and it fits beautifully in our dining room. Looking forward to many family dinners & memories around our hammered, stainless steel table from LHP!

If there was a rating less than one, than Luxe Home would be in that category. This was the worst customer experience I have experience, bar none. I ordered a sofa in February, which was supposed to be delivered by April. I canceled the order in July since I could not wait any longer. They said they would refund the money for the sofa over a month ago and I sent multiple emails as to when they would issue a refund without success. I finally had to call credit card services for assistance and I am confident I will get refunded as no product was delivered. Additionally, I called the representative from American Leather as to the delivery status, and they believe the company never made the order as the sofa ordered is no longer in production.

Disappointing.
Total lack of follow-​thru and customer service. I happened in here over two weeks ago to peruse area rugs and initially was impressed by the attention and help that I received. The associate promised to email the pricing and I would then advise on which samples he should order. I was excited about the options we had found and was ready to purchase. After a week without hearing from him, I called the store. That associate took my information and promised to be in touch. Over a week later, I still havent heard anything. I’m not going to pester this store to take my business. I’ll gladly go elsewhere. I can’t help but think that if something were wrong with my order, I would be treated with the same shabby disregard. Always disturbing when a business doesn’t value their customers.

The worst customer service I have ever experienced if you need to return something.

We are loyal, frequent customers of Karen Spewak’s Luxe Home. This woman-​owned, Philadelphia small business has literally changed the quality of our lives. Karen has, room by room, transformed our house into a home; changed it from a place we threw our stuff down and ran out of (as fast as we could) into a place we feel represents the best of who we are.
Karen and her staff won’t try to sell you something that won’t work for you. In my experience, Karen is a CREATIVE GENIUS; she will think about you and your individual needs/​your family’s needs (or your future family’s needs) as she designs. She will listen and hear what you like and make decisions with you. She’ll think about the beauty and utility of what you put into your home. She respects individuality and treats everyone equally.
If you are looking for a place to just buy one piece of furniture, Karen and her staff with quickly listen, help you and meet your needs. If you are looking for a designer, you will be treated to the best talent there is. If you are an entitled, impatient person, you frankly might not fit in here. This place is best suited for EVERYONE (except those who can’t understand that real furniture that isn’t made out of plywood and foam takes time to arrive – and can’t always be delivered in the 15 minutes you set aside in your schedule the day before Thanksgiving). If you respect craftsmanship, beauty, creativity, and professional service, look no further. I’ll say it again. Karen Spewak is a genius and she, her staff, and her store, Luxe Home, have changed our lives for the better. These days, I can’t wait to go home and frequently can’t believe I get to return after work to such a beautiful/​functional space.

Luxe Home Philadelphia has an amazing selection of furniture, art, accessories and lighting! I did not release they work like a design firm, where most of the staff are Interior Designers and have the capability of custom ordering almost anything you want. This was a big plus when I was re-​doing my living room. I was helped by Francesca. She not only helped with color schemes, but she also came out to my condo and measured my space and put together floor plans for me. She has been great to work with! She is a fantastic designer and really has helped transformed my room. Furnishing my living room was something I was dreading on doing but with the help of Francesca and the Luxe Home team my experience has been extremely postive and pleasurable! I give this place 5 stars with out a doubt.

This store has completely ripped me off! My fiancé and I paid in full for a bed that was delivered to our home, but would not fit up our stairs. We were told that if this type of situation were to occur, or if the bed did not match the other décor in our bedroom we would be able to return the bed for a full refund. It has been a year and a half since we ordered this bed and we still do not have our money back!!! The sales associate is no longer with the company and the owner Karen is a liar — recently she told my fiancé she would give us our money back after speaking with the warehouse manager to find out exactly what the shipping cost was to subtract that from the full amount we paid, but this did not happen. She then called me and told me she does not legally have to give me my money back, buyer beware! This is an absolute disgrace to be treated like this and unfortunately we have been left with no other option but to take her to court! Each time we tried to get our money back there was a fast talking excuse and a song and a dance as to why our money could not be refunded. Unless you want to be pulled through the ringer and encounter a trick and pony show, again do not shop here.

I was looking some new furniture recently and had always walked by this store and thought it looked interesting.
There are three levels of furniture to look at, this is quite deceiving when looking from outside.
Overall there was most types of furniture you might be interested in, contemporary, modern, art deco etc. Prices were reasonable for certain things and then again others you were «WTF.please»
People are very helpful there and will walk you around if you want. I personally like to be left alone, but like someone to be there when I do need help.
That day I didn’t find what I was looking for, but I know I might stop back in and check things out since they get new things in frequently.

Oh please. Can someone wake me up when I’m done sleep walking through the store. Ugghhhh! I mean, the product isn’t even merchandised. It’s just plopped out there for you to see and decide. There was no atmosphere at all in the joint other than the actual building itself (which I found myself checking out more than their product). I guess I just expected more from a company with such a good name. They do have some nice pieces but there just wasn’t any effort put into the actual design of the interior of the store and its merchandising. Someone wake me when its over, pleasssssse!

This store is great — I love the look — comfortable, casual, but with style — not in-​your-​face style, classic style. The best part to me is that the staff seems to really know what they’re talking about and you get great service. Plus I got a lot of design assistance! They now carry other furniture and lighting lines than just Mitchell Gold. I think they have changed their name to Luxe Home (or something like that). The prices aren’t the cheapest, but I think they’re good value for the quality and service.