Klein’s Supermarket

Klein’s is a solid neighborhood market, larger than a corner grocery, smaller than a supermarket. They carry a variety of meats, produce, canned & bottled goods, fresh ground coffee… And have a fine deli counter for Jewish foods (sliced lox, whitefish salad, chopped liver, chopped herring and the like). They also make great soups in-​house.
I can usually do a full shop at Klein’s unless I’m looking for something incredibly specific that can’t be substituted — in which case I should know better, and should have gone to the boutique market.
In addition to serving the neighborhood, they also serve the residents of the Philadelphian apartment building in which they’re housed, and cater much of their stock to that clientele.
The Klein brothers are very attuned and attentive to their customers, and it’s rare that they don’t greet you or ask if they can help.
Some people complain about the hours, but they’re open Monday through Friday until 8pm, 6pm on Saturday and 1pm on Sunday. If you know this, it’s not a problem. Otherwise, simply walk another mile and go to the next closest supermarket, or simply adjust your schedule and be thankful you got to Klein’s.
As for reviewers who have grumbled about their checkout experience, it’s no better or worse than at a regular supermarket, although admittedly you won’t get the same fawning valet experience you’d experience at Whole Foods or Trader Joe’s… But again, this is not that type of market.
Klein’s is a fine market and an asset to the neighborhood!

They try to tell you there is a minimum purchase to use your debit card. Let them know that this is against the visa policy. They can set a minimum for a cc but not a debit card.

Buyer beware.
Lots of rotten produce; if you notice a problem immediately after you purchase something you can’t exchange it.
The prices are really high and several of the owners are just not nice.
They often close early, so it’s not a good choice for evening necessities.

When I attempted to return an item today at Klein’s Supermarket, I was treated like a criminal.
Instead of telling me immediately that the store does not refund perishable food, the shift manager asked me a series of questions: why are you returning the item, where is your receipt, etc.
When I produced the receipt and explained why I was returning the item, he pointed to a sign near the cash register and said the store would not accept the return. Had he simply indicated I could not return the item when I asked for a refund, I would have walked away without any concerns; however, the series of questions were made in bad faith as I assumed he was trying to figure out the problem before offering a refund or exchange. Instead, he was simply trying to prove that I had not stolen the item before telling me the store’s refund policy.
I will never walk into this store again.

Every neighborhood needs a go to market and I am glad that Fairmount has Kleins. They pack an awfully big variety of stock into a smallish space.
I moved to the area twenty years ago and they saved me from having a dinner crisis more than once! I really like that they have fresh bagels and my favorite heat up vegetarian sandwiches plus fresh produce.
Everything in their deli department looks and smells appetizing too. As long as I’m in the neighborhood I will be a loyal customer.

I have been going to Klein’s for over 20 years. I only get my smoked fish and lunch meat from them. They always are well stocked and have great customer service. A classic deli

I live in Cherry Hill, NJ, I was introduced to Klein’s Deli for the Jewish New Year 3 years ago, and it’s been GREAT every year since. Your Chopped Liver is consistent, the Apple Kuggle has just the right amount of sweetness & their Brisket is cooked just right.
I must also mention Klein’s Prices are also very much in-​line for the holidays. I like the idea that I just fill out their handout, submit it and set up a pick-​up time and everything I ordered is there. It just needs to be heated and another wonderful meal with friends is ready to go.
This saves me sooo much time
Thank you — Klein’s Deli/​
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Arnie N.

Klein’s Supermarket is a wonderful asset to the neighborhood. They have a good selection of fresh meats and produce. The service at the deli counter and check out registers is also first rate.

It’s amazing to me how Klein’s can pack so much into such a small space. They have good fresh seafood and meats and their prices are usually as good as a major chain supermarket.
As other reviewers have mentioned, the cashiers aren’t very friendly. But the owners more than make up for them. They are almost always there and they are extremely friendly and helpful. The one time they were out of a particular variety of something I often buy, they told me they would order it and it was there next time I came in.
They have a deli, but unfortunately they do not make hoagies or sandwiches which makes no sense to me. (If they made hoagies I’d never have any reason to go Tom’s Trust Deli.)

I’ve lived in Fairmount for about three years now. Every time I go to Klein’s I am disgusted with my checkout experience. The cashiers are straight up rude and ignorant. It’s a shame because I think this place is a great neighborhood spot, I just wish they hired more pleasant staff to make the customer’s experience better.

This place pretty much has what you need. I wouldn’t suggest it for hardcore grocery shopping or money saving or great for people who like to eat healthy/​organic/​dietary restriction. But it’s a great in-​between or emergency (if you suddenly realize you don’t have something for your recipe) place. And it’s a bonus that the staff is super nice and down to earth!

Stopped back recently. they have improved. as least my view certainly has.
Klein’s is a good place, with value. My previous review perhaps I was too harsh.
This place deserves you to stop by, get your Thanksgiving /​Christmas recipes filled here.
Their food is fresh, their prices are marketable for the area. they even have decent sale prices, so check back often. They cram a lot of selection into a small space, but have what you need for sure. Go here now.

This is a solid local market. Good variety, some items are fairly priced, some items, they run away with the margins. For a small outfit its not out of control.
The younger hired staff seems to be the disconnect at this establishment. One would expect five star customer service throughout the course of a high margin grocery store experience.
With that being said though, I have no problem keeping the business on Fairmount Avenue versus Whole Foods/​Trader Joes/​Bottom Dollar.

Excellent variety & reasonable priced one stop shop for your belly & household. Produce, deli meats/​cheeses & poultry are always fresh. Staff is friendly & polite and always asking if then can be of help

I like that Klein’s is a family-​run store, and I like that they carry a lot of stuff for a store that size. You can find a lot of standard supermarket fare in the store, which is great in a place like Fairmount, which lacks standard supermarkets. The owners do seem very nice. But some of the prices are truly outrageous. Not everything is outrageously priced, but some of their frozen stuff is exorbitant. I realize a family-​run store may not have the negotiating power that stores like Whole Foods have, but I can’t afford to shop here just because I like the people more. I will definitely keep this store in mind when I’m in a pinch, and I think people should go in there to see if Klein’s has what they need at a decent price. This store is just not for me.

I lived in Fairmount for a year, and my quality of life was way higher because of Klein’s. Perfect neighborhood grocery store… all the brands you want and none of the brands you don’t want. There may not be an extremely large selection, but I’ve literally never wanted for anything they didn’t have.
All of the produce is super fresh, as is the protein. I’ve found that the produce I’ve bought at Klein’s is better than most other stores in the city. Deli counter is also a plus. They carry Dietz & Watson (even though I prefer Boarshead) and have a variety of prepared dishes. Even the sushi is fresh and tasty! I’ve found their prices comparable to any major grocery store. Produce is a bit cheaper, processed foods are a bit higher.
I miss Klein’s!

I have to admit, although I’ve been known to gripe about Klein’s, the truth is I can’t imagine living in Fairmount without this family run grocery store!
Getting the negative out of the way:
Their prices are a little high. Not insane, but definitely the «price of convenience» the you’ll pay at any similar small grocery in walking distance of a residential neighborhood.
The new shopping baskets are my least favorite. It seems like such a small thing to quibble about, but I prefer not to have to roll or push anything in small aisles, so I like grocery baskets that I can carry. However, the newer ones at Klein’s are really deep and meant to be rolled. Although you can pick them up by handles, they’re deep enough that it’s too cumbersome for this 5 ft woman to carry.
Positives:
The Klein brothers clearly genuinely care about the continued success of the family business. Any time that I’ve been in the store, at least one (if not all three) are in the store and never hesitate to provide assistance. Sometimes items are out of reach or aren’t in the most logical location, but the Kleins know their inventory.
Service generally is super friendly at the check out and the deli counter as well.
For a small grocery, they definitely have a decent selection of items.
Overall, I know I can count on Klein’s for a last minute recipe item or a few odds and ends between larger shopping trips. The bonus is the service! Helpful and always with a friendly face.

I agree with everyone here that the idea of Klein’s is a huge asset to the neighborhood. They have quality items in stock, and can be very convenient in a pinch.
However, the inconvenience begins with the «hours» and the staff
.
Though Klein’s has set hours, do yourself a favor and get there at least ½ hour before the posted close time or be met with sneers and lights being turned off while you are shopping. I’m talking being put in the dark in the produce section at 7:45pm when the store closes at 8pm. I understand working in places like this, being there all day and just wanting to go home. But if that’s the case every time, just close at 7:30 and save the mean looks.
Which brings me to the staff, some really great owners and guys in the deli, but geeze, the female cashiers at Klein’s have got to be some of the most miserable people out there. This is a neighborhood place that I’ve been frequenting for a number of years and have yet to see a smile or kind work come across that counter.
Again, it’s fantastic to have Klein’s in the neighborhood for a quick shop or last minute item, but if it’s quarter of and just me and the counter lady, I’m just as likely now to walk the extra block to CVS for eggs or milk. I’m not happy about going against the local guy, but sometimes I’d rather avoid it.

Klein’s is a great litle store that stocks a lot more than the basics. The prices aren’t jacked and the quality is good. If you just need one or two things this is the perfect grocery store to hit in the area. I come here often for things like lemon, herbs, cheese and bread. They also have a large ice cream selection if you are in the mood for a frozen treat. They have a nice deli selection that seems popular as well although I haven’t tried it. Also they take level up so no need to bring your wallet if you are just stopping quick after the garden like I do.

Klein’s is the easiest place to pop in and grab eggs if you’re out, or do a full grocery shop for the week. Prices are only ever so slightly more expensive than, say, Wegman’s, but you have to drive to Wegman’s. The owners and staff go out of their way to make sure you’ve got everything you need, and are extremely helpful in finding the hidden items. Watch the hours, I’ve tried to run down because we were out of milk and had to settle for CVS or Sunoco. There are a few holes in the inventory, most notably in the produce section, but it’s still a solid place to do the shopping. A surprisingly extensive cereal selection and lots of Ben & Jerry’s fro yo make up for it.