Kim’s Cleaners & Tailoring

Wonderful people. Attentive and creative service. I burned a swath of fabric on the back of a parka that was too expensive throw out. The color was impossible to match perfectly but they found a better solution. They found a strip of material that offset the color of the parka perfectly. I now get complements on my neat jacket. And they had to work with difficult materials. I certainly would recommend them for clean and tailoring.

This place is the worst! I wanted a ketchup stain removed from a simple black coat. I pointed out the stain when I dropped off the coat, when I came to pick it up, the stain was still there and she claimed I never told her about it. So she gets a brush and tries to brush the stain out. I left the coat with her for another cleaning.
When I came back the second time, the stain was still there. I complain, and the woman pretends not to understand English so she does not have to listen to the complaint. They charged $ 25 for NOTHING. I told her politely I was dissatisfied with the service and she didn’t seem to care. I should have walked out without paying.
I take the coat to my office, get a paper towel and water, and get most of the stain out myself. Terrible, terrible service; I will not return.

Disregard. Wrong Kim’s.

$ 92 for altering one dress + $ 28 for altering the top of another dress = $ 66 someplace else?
Last year I had a pair of pants hemmed at Kim’s in a rush order. I remember paying a bit of a hefty price but considering I was getting them rushed I don’t remember being blown away by the final cost. When recently looking for a place to have some work done on a couple of dresses I decided to go back to Kim’s because I was less than thrilled by the alterations I had done by another Philadelphia establishment with a high star rating (the work came out very sloppy on two dressed I had altered).
Big mistake! I found out it would cost over $ 180 for two dresses to be altered at Kim’s. Yes, ALTERED — not purchased but just slightly modified. The woman was perfectly willing to haggle the price with me but after 10 minutes of getting down to just over $ 100 I said thank you, but no thank you and headed back to the Unilocal boards for some help.
Luckily, I found another place nearby that was willing to do the exact same work on both dresses for a combined total of $ 66. I haven’t yet picked up the dresses from the other place but I am damn certain that if it isn’t as good as I’d hope I STILL would not return to Kim’s and pay an exorbitant fee for the work. The two stars are for the nice job they did on the pants I brought last year but the lack of the other three is due to never stepping foot back in there.

Oh and now the jeans are too short. I think I might pay to have the hem taken out and redone by someone who actually knows what they’re doing. This is a NEVER.