Kilian Wm A Hardware

I love this store, though I am giving it 3 stars because the customer service is terrible. I live in the area and like to patronize local businesses as much as I can, so I go to Killians often. It’s a well stocked hardware store with all you need plus unique and hard to find items for older homes. They are also a bit like a general store and with enough searching you can find random things you never thought you needed! I’ve bought paint, mulch, tools, kitchen accessories, candles and even fish food there. This large selection also makes it a challenge to find things and here in lies my issue. I have been there enough times to say now say that the people who work there are grumpy, rude and not happy to help more often than not. Now when I go in I generally don’t ask for help unless i really have to because I don’t like being barked at or made to feel like i am an idiot. Maybe because I am a woman I am being treated this way. I don’t know. Even the people at check out are unfriendly and make you feel like they are being terribly inconvenienced by having to help you. I wish i liked going in there more, because it is a great store.

Whenever I go to Kilian’s or call them about an item, it seems it’s always in stock. That’s really all I want in my local hardware store. But Kilian’s has an old-​time atmosphere that makes it a stand-​out for me against today’s impersonal huge box stores. I’ve noticed that several people have complained about waiting in line as one of the cashiers’ finishes a personal conversation: this isn’t about rudeness; it’s the way people used to do business when we weren’t always in such a rush (and, no, I’m not someone who knows anyone who works here).
I called to ask them about an item this morning, and the woman I spoke with asked me good clarifying questions then came back to report that they do have the item. Will it cost more than it would be in other stores? Maybe a few cents more. But I’d rather support one of my local businesses then drive 15 minutes to a completely sterile and impersonal box store.

I have been going to Killan’s since I was old enough to cross the street. The store in the 55 years I have been going there has changed very little. They always have had whatever I needed (and even some stuff I didn’t know I needed). This is a local landmark and a treasure as well. No matter who helps you they will always do it with a smile on their face. I just love to go in and look around and I always leave with something. Outstandvstore cause the family cares about the business and your satisfaction.

To paraphrase Garrison Keilor, «if you can’t get it at Kilian’s, you can probably live without it.» What a good old fashioned neighborhood hardware store ought to be, only better.

Always a smile at Kilians. So glad that they are here. Keys made right. Hard to find hardware stuff Russell will order for you. Store continually stocked. The customers are great too. Waiting in line you can often have a short conversation with someone. They have way more stuff that it appears, as they have several nearby storage places, and a basement and upstairs. They make screens and cut glass for you. Really appreciate that they are there.

This is a really cute store– as are most in Chestnut Hill. The reason why I’m giving 3 stars is that the man at the check-​out was pretty patronizing. Maybe because I’m a woman in a male-​dominated hardware world or maybe he was just having a bad day. The way he responded to my questions made me feel stupid, rather than feel assisted and supported, as customer service should do. I left that man and found another person to help and he was great and found what I needed, so overall I was able to get the help I need.

The folks are Killians always take the time to make sure I’m getting what I need for whatever problem my old house has developed this time, or creative ways to carry out the slightly crazy project I have to come up with. Sometimes I have to wait while they’re helping others, because they are thorough — but when it’s my turn, I appreciate the time spent. If Killian doesn;t have it, they’ll get it. They are a great part of the community.

I would like to take this opportunity to thank and highly recommend Kilian Hardware for their professionalism, first-​class customer service and, most importantly, their high quality products.
I urge everyone reading this review to BUY BUY BUY from this company and refer to friends them freely and often.
Their products are higher quality and longer lasting than the sham replacement products found at the big box stores, and the upfront cost is almost identical. Further, the long term cost savings are huge. For example, the bronze weather stripping I ordered from Kilian Hardware costs the exact same as the plastic v-​channel weather stripping found at Home Depot, dollar for dollar, while the bronze weatherstripping looks better, lasts for 100 years and the plastic v-​channel needs replacement every 1 – 3 years. Even the kerf style weatherstripping needs frequent replacement and warps wood doors due to front-​side pressure. It’s all a scam by the big box stores to! That’s why you can’t find the good stuff Kilian offers anywhere.
Companies like this deserve our support and continued patronage. I am a lifelong, loyal customer and you should be too.

Once again I had to go there cause granted even tho they never update there stock for more modern things they do have all the hard to find old fashioned stuff… still not worth it when you have 5 people waiting in line for 10 mins cause the fucking lady at the front desk has to have a 15 convo with her friend about how her weekend was … yeah let’s wast everyone time and have they wait to be rung up so you can finish your chat. you wanna talk and catch up go to fucking Starbucks

You just don’t know how cool this place is til you step inside. It’s a bit like stepping back in time, but they have all kinds of things you need in stock. And if they don’t they will order it for you! The staff is great, dog friendly and prices are very good.
Beats going to home depot/​lowes any day. Helps that it’s steps away, but you must check this place out if you need homeware/​hardware in the Chestnut Hill area.

WOOOW
Even though it sometimes takes some browsing around they have everything. Russel the owner is an old fashioned 2^nd generation hardware store guy. If you are lucky you can see his dad help out in the store and give customer a hint on where to find things.
a true GEM

I just love this place. It reminds of my own basement where I have tons of stuff like this but can’t find it. They have all their things organized and the staff always seems to know where the dowels, window screen, toggle bolts or toilet brushes are. The counter folks always have a smile like they know some inside joke. There’s a reason this neighborhood place has endured so long. It’s great.

Killian’s does have access to well-​stocked products… I’ll give it that. But the store lacks good customer service, especially given its loyal clientele.
I called two months ago (on behalf of my parent’s community) to arrange for a large bulk purchase of lighting fixtures — the result of a «buyers club» in our Mt. Airy community. The store was open to it, but now that we were ready to move on it (after the holidays), the manager said no. That wasn’t the bad part, the unfortunate message was the way in which he said it. It was very mean and unkind. He didn’t take the time to say, can you call me back or can we talk when it’s less busy or can you send me the document for review. Instead he was rush and rash. I called him on it, and he seemed to pause… but offered no apology.
There is a lot of unkindness in the world. I don’t need it from our nearest neighborhood hardware store, especially when a partnership is a win-​win for both sides. I am very disappointed, and am reluctant to go back. Funny thing is that I called Home Depot immediately afterwards and had great customer service and attention.

Once upon a time, all hardware stores were like this: Mom & Pop places that evolved with the community. You can find all kinds of stuff here. We ended up buying a left-​handed bamboo scraper spoon and a mesh food cover for summer BBQs. Dog friendly to boot! If we lived in this neighborhood, we’d be here a lot more often.

If you own an old home, this place is a must go to. They have things I never even knew still existed as well as the know how to help you with any project. I recently beat poor Pat K.‘s ear for a solid 30 minutes looking at different stain/​seal options for the tongue & groove boards I was using to rebuild my front porch. I’ve never walked out of this store frustrated and it just goes to show why they have been in business as long as they have. Only gave them 5 stars because I didn’t have an option to give them more.

Incredibly friendly and hardworking staff. I’m not a very handy guy. I’ve come in with some random issues looking for things that I’m not sure even exist, and their staff is always there to give me very creative recommendations to solve my problems. Store is not huge, but its absolutely packed with hardware supplies. More likely than not they’ll have what you’re looking for or be able to tell you where to find it. I’ll see them next time I got a problem I can solve.

Loved being greeted at the door by Mr Kilian? They had everything I needed, were fast and friendly; it was a charming productive experience.

It is a hipster/​crunchy rite of passage to state you buy all your hardware at Kilians (it’s kind of like saying, «I don’t watch TV» or «We had a completely natural birth»). Yes supporting a local store is a good thing, but we have quite a few around here. Get over it okay (unless you truly have never experienced a locally owned store ever in your life).
Service is always great in paint and at check out, but the old guy in the store is hit or miss. I believe he is the owner and while almost always pleasant I have seen him act like a complete raving jerk two or three times at other people and it was inexcusable. We are talking, «Did you take your meds?» behavior.

Killian’s is an amazing treasure trove of obscure things you did not know you needed until the thingumajig broke. Then you just take it to Killian’s and one of the guys disappears into the basement and comes back with what you need! Seriously, the store is small but they have everything in there. It’s so convenient on the corner of Germantown and Highland and the staff are all helpful. Prices are reasonable and it is dog friendly too!

Came in with a home décor project I needed custom mirrors for. The people who work their are all very polite and know what they are talking about. For a Friday before a holiday, the place was packed, but there were many people working there. Shockers, right in this day and age? I’ve always admired their old school window displays, but have never been inside the store before. I can’t wait to see how my project turns out. Glass guy said he could usually get it done in a day (!), but they have been extra busy. Kilian’s reminds me of store before the utilitarian blueprint became popular. If there is space, stuff goes there.