Jo Stapleton- Philly Homes And Land

I have to say this was a horrible experience from the very beginning. I worked with Ronald Blum who displayed both unprofessional and inappropriate behavior. I’m unsure if he is new to the profession or just ignorant as to how he presented himself. His communications skills were that of a 3^rd grader.
First let me mention, my husband and I were listing a condo in the center city area that was built about 4 years ago. Each condo that has gone up for sale in the building has sold within a few months so we knew it wouldnt be too difficult of a task. During the initial interview, not once did Ron verbally mention that the contract he attempted to have us sign was a 1 year contract. Whatever, we let it pass and corrected it to a 6 month. He listed all of our features incorrectly on zillow– gas stove, vinyl flooring, no parking, no laundry. We have electric, hardwood, both parking and laundry. We priced Our condo at $ 243,000 which we thought was a great deal considering our neighbors sold for 240,000 without parking. Ron specifically mentioned since we were priced to sell we weren’t required to negotiate. Well, when the first person that viewed our condo made an offer, we felt coming down to $ 241,000 was reasonable. Ron made it quite clear he did not. He
was very antagonizing during the negotiation process. Several nights when we refused to come down in price he would text us non stop up until10 at night! I wouldnt even respond. He was borderline threatening at one point stating «there is such a thing as karma». Who says this to their client?! Yet, when I had questions, he failed to respond. (And yes, I have all of my text messages saved, just in case)
He told us the buyer waived inspections (as incentive for us to come down in price), which was false. Not once did he have our numbers listed correctly on any of the paperwork making the whole process more lengthly then it should have been. Several of his emails made no sense. One email stated, ‘Call Jen with your Wells Fargo acct #’. Not once did he ever mention a Jen that worked for Coldwell so how was I supposed to know who this «Jen» was that needed personal information of mine. He also inadvertanntly forwarded an email to me from this so called, Jen. The email stated that he had a client who «CHALLENGES EVERYTHING AND NEEDS A WARM AND FUZZY». No Ron, I do not challenge everything. If your communication skills were up to par, there would be no questions asked.
Ron could certainly learn a thing or two from my realtor assisting with the purchase of our new home who has been a pleasure to work with. Ron came off extremely arrogant and oblivious to how a realtor should treat their clients… with respect. After all, he was getting paid a good chunk of money for doing absolutely nothing.

My wife and I are not new to real estate «world», having dealt with different Real Estate Agencies in different states whether it was a purchase of a primary residence or an investment property.
A striking difference of working with Coldwell Banker Preferred office of Maria Quattrone in comparison with all our prior experiences started from the very moment we met our Broker from this office, Susanna Kunkel.
To have it summarized in a short sentence — professionalism and a class that what sets it apart from all our prior dealings.
In this particulate transaction we were not very sure of what exactly to expect from a Philadelphia Center City market and what would fit the best in our search for the perfect center city condo.
Without any pressure and «expert recommendations» Susanna carefully guided us through tough decision making process while managing to educate us in a process on what a city center has to offer, so at the end we end up with a perfect property and thought that it was all our accomplishment.
In addition we got a great help of the entire team with negotiation process that resulted not only in a perfect property but a great deal on a perfect property.
I think if it would not be for professionalism and sophistication of our broker and support of the entire office team we would still be on the market trying to make an «educated decision» on the properties and being frustrated with a search process.
Thank you very much for your great service!