Jack’s Auto Parts & Glass

I went down to Jack’s Auto to get my windshield replaced. They did a great job with the instillation and I found their pricing to be highly reasonable (this was easily the best price I was quoted/​found in the area). Professional — prompt — affordable and quality work… what else can you ask for? I definitely will do business with them again in the future. Highly recommended!

If there’s one piece of advice I could give anyone about getting your car fixed it would be to make sure you go in as soon as the shop opens. Otherwise you’re screwed.
I went in yesterday after calling a few places in the neighborhood. Jack’s by far was the cheapest. Brand new windshield (170 — including tax/​labor/​part). I made sure to be in there by 8am and I was out by 9:30. I personally had no problems, but that’s because i planned ahead and went in as soon as they opened.
1. make sure you call and pay for your glass ahead of time. They have three deliveries a day (9:30, 11:30, 1:30pm). Get this out of the way the day before so that when you do go in all that has to be done is the installation.
2. Go in first thing. it’s first come first served.
Things I noticed:
— Those who do not order ahead of time wait upwards of 4 hours from start to finish. who has that kind of time!!!
— Make sure you keep up on your car. Has it been pulled into the garage? Is someone working on it? If you just hand over the keys and just sit and wait you’ll be waiting forever. It’s really unorganized here… the men are going back and forth on parts/​deliveries/​what to do etc. the computers are from the 1970’s and its a complete mess in there
— customer service is not their strong suit. Especially the gentleman who sits allllll the way to the left when you walk in. From what i noticed sitting there he is so rude to all the customers and even to his co-​workers. seriously dude… chill. if you’re going to ask anyone a question make sure you talk to Jason, because he’s the only one who’s approachable and actually answers you. Everyone else? rude or in lala land.
hey, if i ever have a problem with glass again i’ll use them, but it will ONLY be after i make sure the glass piece is there, paid for, and i’m there at 8am.

My car was broken into and these guys replaced the passenger side window for $ 100. Parts and labor included. They charge $ 50 to come out to you, but if you have the time to wait, $ 100 gets you a brand new, installed window! I heard it was about $ 160 for a back windshield. Wait time on the day I was there was about two hours, and once I turned the TV off, it was quite pleasant. There is also a cat named Butch who likes to be pet.

Had my windshield replaced on the car and they forgot to return the stickers to me. When I called them up they said they always replace the stickers unless they were expired (they were only 2 months old). I was told that they had already disposed of the windshield and that I am out of luck. Sounds like a possible fraud scam.

Jack’s auto is very self-​centered about the money

So disappointed. I have been using Jack’s for years and am so sad to see they have adopted the attitude that paying customers owe them something. There is a definite lack of communication so handling the logistics of a very simple windshield replacement that was suppose to take an 1 and ½ hours (according to their instructions) turned into a seven hour ordeal!!!
Jack’s is price competitive and I understand now that they achieve great pricing by totally eliminating any element of customer service. Once you pay to secure the parts that need replacing, prepare to be handled as if you are asking for a handout. They are rude, condescending, totally unapologetic for the severely long wait times, and mismanagement of the order in which the service is provided.
I have to agree with Eric S’s review, if there was a rating below 1, it would apply to this situation. Remove the arrogance and insert some honesty and empathy for the people that are paying for your service guys!!!

If I could give 0 stars I would. They installed a drivers side window for me, but left a glass shard between the window and the moulding. When I operated the window, it left a large scratch on the glass. Now they are refusing to fix it, even though it is their fault for a faulty installation. As someone earlier said, some of the staff, especially the big guy that sits behind the counter, are rude and act like they are doing you a favor by even talking to you. Be aware.

Good place to get glass installed

When I arrived and saw the number of cars and people waiting in the waiting area, I thought for sure I would be waiting longer than the quoted hour and a half, but I was driving off the lot at just about that! I called in the morning and they had my windshield by 11, and I left by 1230 with complete instructions. And the best price in the Philly area too!

An hour and a half waiting, but 40 minutes to repair. If only they would communicate the wait time a little better. They did get caught up on 2 big projects while I was there so probably bad timing on my part. No AC makes it an uncomfortable wait, however, Jerry Springer made it a little more enjoyable. The price is right.
This review is due to a classy individual or individuals who broke into my car via my passenger window. Stole nothing because who keeps valuables in their car in the city.
They were honest. The Big man at the counter was kind of rude, but he may have had lunch on his mind. The young lady was awesome. Thank you

These guys will do the job for about ¹⁄₃^rd the price of, and sooner than safelite or any of the other big places, and they do solid work. A crazy nutjob busted out my window on South St in the middle of the day, and these guys were able to fix it for me within three days (safelite could not squeeze me in for a few more). Not the friendliest staff I’ve ever met, but for the good price and the good job done quickly I can’t complain! I would definitely return if I suffer any more broken windows.

I lovee the prices a door for $ 75 (well $ 70 he let me slide for the $ 5,cool right!) Everything is categorized in sections by name Ford, Chevy, etc… very huge yard, their very helpful and there’s always someone around to help you put it on your car for a price of course.

My car was broken into on Sunday. I called on Monday to ask if they had the door lock cylinder. I was told they did and they could fix my car door lock for $ 108. We were due for a massive snowstorm but I figured it was the worth the risk to be able to lock my door. I get there and they didn’t have the part. Ernie denied that I had asked about the door lock and said I asked for a window replacement. I definitely did not. One of the mechanics who took my keys said he had no doubt that I had said door lock. Apparently, this happens frequently. They charged me $ 35 to see how badly the lock was broken and then presented final estimate of $ 450. I headed back out to the storm and went to my mechanic, Don’s Auto, who recommended Bill Nocella Auto Body– who said he would get it done sooner and for less than half the price. Whew!

Called Jacks ahead of time to see if they had a windshield in stock and they said they had one left. After a 30 minute wait they realized they actually didnt have the windshield in stock and there was an error in the system. Not happy with the service!

Amazing Service! Both of our cars were broken into overnight resulting in two smashed passenger side front windows. Called around a couple of places and got upwards of $ 200 for each window and a couple days service. I called Jacks and they had the windows in stock and could install both of them via mobile service the very same day, for much less that the others. The technician was great, he even cleaned all the broken glass from my car, its almost like it never happened now. Very professional and courteous! Thanks for taking a terrible situation and making it as pleasant as it could be.
Everyone, GO HERE!

They know what they are doing in this place. If you need a glass replaced this is the place to go; fast and quick, accurate service. I have been here for my last two cars and each time the service was great.

Got into a small accident recently which resulted in the loss of my driver’s mirror. Went to Pep Boys to inquire about a replacement, and they recommended I go to Jack’s for the mirror.
So I went to Jack’s, paid for the part and labor up front which was only $ 80 total, and was told to come in the very next afternoon as that was when the part would be delivered.
I came in at 12:30 the next afternoon and they literally popped it on in 5 minutes. I would HIGHLY recommend Jack’s for all your auto part needs!