Istanbul Hookah Cafe

(PART 2):
The manager seemed bothered that there was an issue and was very snarky. In my most polite, business professional demeanor, I let him know what the issue was and offered several solutions which included keeping the price as is, but replacing whatever I had been given with a lamb gyro wrap (I had a taste for it).
He began to behave defensively, with an erratic temper which he seemed to tame through sarcastic smiling, laughing, and facial expressions; leaving me confused and very uncomfortable.
He then began speaking very aggressively to me as if my agenda was to take advantage (which was not the case at ALL) saying things like, «what do you want from me, huh… You got your food, it’s delicious isn’t it… I saw you picking at it!». After that point, it appeared that I was dealing with someone who may have had a history of aggressive behavior and/​or anger management issues, so I quietly/​calmly explained to him that I had only tried a lamb gyro wrap once before in my life and that I had no idea how they would present. He then accused me of lying and at that point, one of my friends (a very business professional MBA graduate who supervises a department at a large financial institution) came over to see why I had been taking so long.
After she witnessed the manager’s erratic behavior and noticed the look of concern on my face, she became a bit flustered and explained the situation a bit more assertively than I had and went on to report about the lack of service and the fact that our table had been brought complementary drinks (for the long wait) – which we had later been charged for.
The manager then stated, «well the kitchen is closed, so now what?» and began speaking extremely loud, claiming that my food had been picked over and so there was no way he would solve the issue. He even took the liberty to storm over to our table, looked over my full plate of food and yelled across the room, «eh? yea it looks like you picked over it so, no.»
It was very unprofessional for the manager to bicker with customers and to cause such a ruckus over a wrong order.
I then politely let the man know that perhaps he could reverse the transaction and charge me $ 10.99 for a gyro wrap instead– because there is a huge difference between whatever I had and what I had requested. I would have never ordered food from a hookah lounge that cost over $ 11– so it was very inconvenient.
At that point, all 4 of my very patient/​understanding, MBA graduate, business professional friends were at the counter giving the man a piece of their minds regarding his lack of customer service/​business ethics.
We gave up on the issue and walked out of the establishment without any resolution because it was clear that we weren’t making any progress. As we were leaving, the Manager exclaimed «I’ll remember your faces!!”– which sounded more like a threat.
UGH! Long story, I know! In conclusion, Istanbul Lounge on South Street in Philly is a no-​go in my book.

Really nice laid back ambience for this hookah lounge. Extremely great prices with quality hookah flavors compared to some of the nearby hookah lounges. Byob. Owner was very nice and provided great service. I highly recommend this place if you are looking for a place to relax and enjoy hookah.

A very nice cozy place. Owner was very sweet and informative. I had the Turkish tea which was original and my friends had the orange mint starbuzz hookah and bubblegum mango el fakher hookah. Both were made well and flavorful. There is one TV there playing local channels. Bathroom is small and clean. Hookahs were ten to twelve dollars only. Prices are super cheap. Definitely check this place out and support honest hard working, kind ppl. Will definitely come again.

Great home in the wall spot for hanging with friends, chatting with small or large groups. Very chill.