Hornstein, Platt and Assiciates

I’ve been seeing my therapist at Hornstein Platt for nearly 15 years and have watched the practice grow and evolve over that time.
In looking for a therapist, I sought someone who was super smart, straightforward, compassionate, had more than «mmmm…» in his or her vocabulary and was willing to offer an opinion when asked. For me, a two-​way conversation is important and the person I am working with needs to let me get to know a bit about himself/​herself too as I shine the light on every dark corner of my being.
With the help of my HP&A therapist I have:
— gained tremendously in the areas of confidence and self esteem
— learned to recognize the bad places I go and many of the triggers that direct me to them
— made positive career changes, found the man of my dreams, created stronger positive relationships and ended negative/​unhealthy ones
— continue to work on the seemingly indelible impact of some early experiences and relationships
Most of my appointments are in their Rittenhouse location (in the Medical Tower building) and I find the environment pleasant and inviting.
I wholeheartedly recommend this practice to anyone looking to work on important issues in their life.

Highly recommend this group, I was nervous about starting therapy, they put me at ease and really helped me get myself back on track. Mary

My ten years of experience with HP&A has been totally positive from day one.
When I first moved to Philly 20 years ago, I shopped around for a therapist, didn’t find anyone I liked and gave up.
A few years later I was referred to a therapist at HP&A who has been everything I never found in the people I saw before — a great listener, accessible, warm, a true partner in my journey who knows when to challenge me and when to let me find my own way.
During one period I was drawing a lot and my therapist brought in an art therapist from the practice to work with both of us to make sense of what I was doing. She knew her limits and knew when to get an expert to help.
I am very glad that I schedule appointments with my therapist and that I don’t have to go through another person. It’s way more flexible to be able to call or text to change an appointment if necessary rather than go through an intermediary.
I’ve witnessed their practice grow and have never seen or heard (until these Unilocal reviews) anything negative. I chalk them up to growing pains and am very sorry they had less than stellar experiences.
Lastly, I’ll say that as positive an experience as I’ve had with HP&A, it might take a few tries to find the person that you click with as a therapist. If they match you with someone you don’t like, ask for someone else.

If you have any doubt about if these are the people who should be treating you, read what the owner says after my original review.
9÷24÷2015 I’m glad you were responded to quickly even when we were on vacation! We strive to provide consistent and holistic treatment that includes medication in an insurance based setting. We have had no lapse in prescribers these past 3 years but to accomplish this, occasionally we have had some prescribers that require an out of pocket expense which occurred this fall. At those times we recommend using your Primary Care Physician (or urgent care if you don’t have a PCP) as a temporary prescriber if you are unable to afford the expense. Thanks for your feedback.
As a response, she congratulates herself for responding while on vacation? Yes, a practice usually responds to patients they care for if they choose to take a vacation. They indeed did have a lapse of prescribers (as they told me it would be close to a month to reinstate a prescriber and that I would have to «hold tight» until then) so that part is untrue. The owner claims that she had «out of pocket prescribers» but actually they indeed had none and told me to see my PCP to get medication or urgent care. Another falsehood. It was not a matter of me not being able to afford the doctor, they DID NOT have one in place. It’s incredibly irresponsible, and the owner is clearly out of touch. A friend of mine is a psychologist and her site (which I won’t name on Unilocal) is no longer dealing with them due to other problems. Mental health is important and the response of the owner shows that these are not the people to trust with your well being.

I started seeing a therapist here on a referral from my PCP this spring (April, to be exact) and I have to say, I’m pretty bummed about everything. My therapist was nice and a sympathetic listener, but she was late to my early morning appointments and generally not overly helpful. I don’t feel like I received any constructive advice in the 5 or 6 times I saw her over the past couple of months.
It was a little bit of a hassle to start being seen there, but what the real issue is, they put the therapists in charge of their own scheduling. If you need to change an appointment, you have to contact your therapist instead of a general administrative assistant for the office. Uh, what? I learned this the hard way when I called the general number several times and left voicemails about having to cancel an upcoming appointment, only to have my therapist call me 15 minutes into the original appointment time to ask where I was. I was in a work meeting, so had to call her back and reached her voicemail. I asked her to call me back to reschedule. 3 weeks later, I finally received a call from her. And that’s how it went for months. Instead of being seen every week like I had hoped, it was just impossible to schedule. It’s insane that they put the onus of scheduling on the providers. Totally bizarre. No other healthcare office is like that and it makes no sense at all that they would run their practice that way.
Also, I scheduled an appointment in early July when I was last there for the next Thursday, although I told my therapist I had a jury duty summons for the Monday before and if I needed to, could I cancel w/​no penalty on Wednesday if I wasn’t going to make it in on Thursday? I was assured I could. Well, the trial ran all week, so Wednesday I called in and left a voicemail. And then was charged the penalty fee the next day. And then never heard from my therapist again. Just last week, I received a letter in the mail from the office saying my therapist was no longer at the practice and I’d be contacted shortly to be set up w/​someone else. But I haven’t heard anything and honestly, there’s nothing about this situation that makes me want to continue (if I can say continue since it’s been weeks and weeks since I was seen) to be seen at this practice.

I previously saw a psychologist there, Ringo, it was the worst therapy I’ve ever received. She consistently would interrupt sessions to get food, take text messages from other clients and share personal experiences by cutting me off in the middle of therapy. Her style may be helpful to some, but after a few sessions I decided she was a waste of money and time. I hope the other staff in the office are more professional.