Henry on The Park

I lived here for almost three years. I couldn’t move out fast enough. Besides having the rudest staff I have ever seen. The buildings are falling apart. The maintenance staff barely patches them so everything keeps breaking.
A week after moving in, the main sewerage line broke into my closet and bedroom… Three weeks later they finally started cleaning up the sewage. Because the sewage lines kept breaking the water was shut off a day or two every month. We had a constant drip in the kitchen ceilings. Apparently replacing ceiling tiles was supposed to fix this. So we always had stained ceilings The kitchen cabinets were always breaking, which the maintenance guys would wood glue back together so in a few months they could come back and redo the job.
The place was infested with cockroaches and water bugs. When I first complained I was told it was my responsibility to buy traps. When I became sick because of them, they finally sent a guy to squirt this pale yellow gel (it looked like snot) everywhere. But it didn’t work, I would wake up at night and there would be hundreds of them in the kitchen and bathroom. It was honestly the most disgusting thing I have ever had to deal with.
Then as I was moving out, the apartment maintenance decided my trailer was actually theirs so it was filled with tools, appliances, windows and various things labeled Berkshire apartments. When I asked if they could remove their stuff, it was mysteriously not their stuff, but past tenants. I tried to remove some of it, but appliances and windows are really heavy. I grabbed a rug and took to the office and threatened to call the police and report it stolen by the management. They finally got someone to unload my trailer. I have never had service this terrible at anywhere else.

I have lived at henry on the park for over two years now and I couldn’t move out of here fast enough. They have THE WORST customer service I have ever experienced. Before I even moved in they called me a week before I was supposed to move in to tell me the apartment I signed a lease for was no longer available and they had no other apartment to put me in. I was moving from NC and had enough on my plate already and then they tried to tell I could live in one of their other apartment complexes that were in much worse locations with less amenities. After a few days of fighting they decided to put me in one of their model apartments that was much smaller than the one I originally signed a lease for. I had to move out of the first apartment we lived in at Henry on the Park because the plumbing got blocked and everyone’s dirty shower water over flowed out of our bathtub and flooded our living room and bed room. Instead of replacing the carpet they just dried it off with fans leaving the apartment to smell like mildew and mold. Then when I asked to be moved into a new apartment they tried to charge me a $ 500 transfer fee. When we were supposed to transfer to an apartment in the B Building, again a week before we were supposed to move in they called to tell us it wasn’t ready and we had to move into a different apartment in the C building. When we got into the apartment we realized that ALL of the outlets have been painted over and none of them worked. We put in a work order for our exhaust fans in our bathrooms because they were really old and super loud and when they replaced the fans they left all the dirt and dust all over our bathrooms. They have towed our cars 3 times resulting in $ 525 in towing fees. I have written numerous emails in regards to a pet notice and NEVER received a response. We pay our rent every month on time — we have never paid our rent late and this is how they treat their good tenants. I would NOT recommend this apartment complex to anyone looking in the roxborough area. They are much better complexes right down the road with better amenities.