Greenhouse Internists, PC

Greenhouse internist customer service is below standard. Every single time I had an appointment the front desk representatives are playing and joking around instead of registering sick patients.
I have blue on blue insurance which is two different kinds of insurance from blue cross. Having these two insurances voids my co-​payment but every time I visit this office no one knows this information. So I have to wait until it is confirmed before I can be seen. How can an office of thousands of patients not be informed. This is very frustrating when you are sick.
Greenhouse internist needs to employ an office manager who knows how to run a better efficient and effective office. People are sick get it together.
It is time for me to move on the service here is inadequate and no one seems to care. One office already closed if they keep treating their clients in this unacceptable manner the Mt. Airy office might be in jeopardy as well.

I don’t go to the doctor very often, so I have not been to this provider since I picked them as my primary care when I moved to Philadelphia over a year ago! Yesterday, I went in for my first appointment at the Mt. Airy office and saw Dr. Chandra, who was very helpful, kind, and did not rush our appointment. I had almost no wait time upon arriving and blood work took around 5 minutes. Woman who drew my blood was skilled and friendly. I received an email from my doctor explaining my test results the next day through the office’s very advanced patient portal. My only complaint is the office primarily does same day visits and calling in the morning to check availability is a pain, especially with a schedule like mine. I would assume this is done to prevent having many no shows for scheduled appointments.

I’ve had an overall poor experience with this office and have finally switched providers. The last time I tried to make an appointment early one morning (as a current patient), when I was very sick, I had to wait on hold for an hour, only to be told in a very abrupt and unpleasant manner that there were no more appointments left that day. And not only that, but that I couldn’t schedule an appointment for another day; I’d have to call back the next day. I mentioned I had been on hold for an hour and got no apology or explanation.
The time before this, I paid my ridiculous co-​pay (which is not their fault of course, but let me finish…) to see a doctor about a severe case of poison ivy. I told him I was pregnant and he wrote me a prescription that I later came to find out was NOT ok while pregnant and my OB advised me absolutely not to take it.
And the worst experience I had was my first visit a couple of years ago. I broke out with a strange and horrible rash all over my body. It had been going on for awhile and I had done a ton of research was sure they were not insect bites, but the doctor waived that off immediately, barely looked at it. and ensured me they were from an insect. She probably spent about 2 minutes with me, gave me no advice or diagnosis, and rushed me out. (It turns out it was NOT from an insect!)
I’m willing to give a place a second chance, but I’ve never had an even remotely good experience here.

As much as I love the physician I see there, the fact that you can only schedule appointments at 7am is slightly ridiculous and inconvenient. I will be switching providers for something more patient friendly in regards to scheduling appointments.

Best doctor’s office ever! I totally found this office by chance, and it was completely random, but I’m so glad I found them and I have referred them to my family, and they also love this place! Like other reviewers have commented, this office is technologically advanced. They handle referrals promptly through their online system. Any test results or bloodwork is also handled this way and it is always prompt! I’ve seen Dr. Schiffman and Dr. Chandra. Both were very thorough and my appointments have never felt rushed! Dr. Chandra really took the time to try and troubleshoot why I was developing rashes all over when other doctors’ offices I’ve been to prescribed hydro-​coritizone cream and called it a day! I 1000% recommend this office!

The best doctors ever are Dr. Fabens (who I have been seeing for over 20 years; moved out of the city for a decade, came back, and sought her out as my doctor again; I live in Center City and still travel to Mt Airy because she’s THAT GOOD) and Dr. Wolf. I’ve quite picky about pretty much everything in life but especially a stickler for customer service/​bedside manner from doctors. Even if there is an occasional wait in the examination room, it is never a bother because they give me their full selves when they are there. They listen and make me feel cared about — this is very important when someone is not feeling well! They are warm, compassionate professionals and I’m grateful to have them as my doctors. I’ve also found that specialists they have referred me to hold them in high regard.
The support staff is efficient.
There is an electronic system for prescriptions and referrals, which is quite convenient.

I love this place! The doctor’s are wonderful, the staff are friendly and helpful.
I have had a recent onset of asthma, and the doctors really responded, proving the best treatment for my condition. it is now under control.
If you find this office, you are very lucky; you’ve found the best doctor’s office in Philadelphia!

Why is it so tough to find a good PC doctor these days?
My wife had blood-​work/​pregnancy test done here recently and received the results via email without any explanation other than Yes/​No. We had to decipher the hormone levels ourselves.
After some follow-​up questions sent to the doctor, of which the major ones were glossed-​over an never answered. The doctor attached ‘recommended’ OBGYN doctors and midwives’ contact information to the email, but turns out that almost half on the list do not practice anymore.
My wife wanted to have another hormone level test performed. She asked the doctor when she can come in for lab work, and doctor replied Saturday. We find out they do not do lab work on Saturdays.
What kind of doctor does’t know there own practice’s office hours and more importantly how can you recommend doctors that no longer practice?
On a plus the support staff seem helpful enough.

Such a tech-​savvy, well-​run office set in an old, charming building. I’ve been going here for about a year and have seen Dr Chandra and Dr Noble. Both have been very through and personable.
The use of EMR is impeccable. There’s nothing I like better than electronically requesting refills of a medication I forgot to pick up, and having it magically sent to my pharmacy within 24 hours. Lab results are emailed, sometimes within 24 hours as well. Same-​day appointments, with pre-​booked slots available as early as 7am make life so much easier. No need to miss a day of work just for a quick checkup.
The lab is onsite, and they have a great program for diabetics to get bloodwork drawn a week before their visit is scheduled, on a walk-​in basis. Having worked in so many medical offices, I think that is the most wonderfully efficient plan.
If you’re looking for a new PCP, I highly recommend this group. Don’t let the sometimes cranky receptionists deter you — the docs and MAs are all incredibly kind and helpful.

I moved to Philly not too long ago and had just been through a really bad experience with another doctors office. I was recommended to see someone with the Greenhouse and am very happy that I did. Not only was my doctor professional, attentive, thorough and understanding, but the STAFF was also attentive, understanding and professional. The staff seemed happy and to enjoy helping you understand things that you don’t. I can’t thank them enough for their service.

Since I changed over from my pediatrician when I turned 22, this office has been wonderful. For incoming young ladies Dr. Lori Noble is the best. She is very detailed, knows her stuff, and very personable. She has been extremely good to me and I have been healthier because of it.
Be warned that if you are a new and making an appt for the first time or want a same day visit, you have to call in at 7am on the dot. As an incoming patient it took me about three days to finally get an appt since many people call in for same day. But after that it has been smooth sailing.
Very technologically smart practice. Each doctor has a labtop with them which has your file at their fingertips. They can update your file right when they are talking to you. They even have an email system where you can email prescription requests or ask questions to your doctor directly. Even the prescriptions are sent electronically to your pharmacy.
There lab is also located right in the building so you don’t even have to walk more than 20 feet to get to it. Really convenient.
The staff is full of friendly people and i’ve never had to wait long, if I had to wait at all, for my appt. And the biggest plus for me is that they have an onstaff nutritionist who is free to see. She is really great and really really helpful, especially with weight management.
This place is fantastic! Honestly, I have been doing much better healthwise since coming here.

I’ve been living near Greenhouse for the past 9 years. I can easily walk to this practice but never went there until a few months ago. I called and booked an appointment with the first available doctor; that turned out to be Dr. Noble. The waiting time in the office was short, and Dr. Noble was extremely thorough, very knowledgeable, attentive and quick with follow-​up. I love the fact that communications with doctors in the practice are online.
Shortly after my first visit to Greenhouse, the company I was working for switched medical carriers, and I had to declare a primary physician, even though I was in a PPO. That made me really glad I had seen Dr. Noble and could pick Greenhouse as my primary care doctors.
Recently, the practice expanded to a second location. I think that’s great, because it will give even more people the chance to book appointments with these doctors.

I have been seeing Dr. Fabens off and on for probably over 10 years now, and I continue to go back. I find the staff to be friendly and helpful, and I think Dr. Fabens is a great doctor. I find her to be interested and attentive to my needs as a patient. And while I wasn’t initially crazy about the make an appointment the same day procedure, I appreciate it now because it is a way to get in if you need to see a doctor immediately.
The one thing that stands out to me about Dr. Fabens is the assistance she gave me about 6 years ago. I was experiencing some pain, and I was having a really hard time getting an appointment to see my regular gynecologist, so I went to Dr. Fabens for a checkup. She recognized how important it was for me to see the gyno, and called the office to see if they could squeeze me in, which they did-​THAT SAME DAY! I would up having to have surgery to remove a cyst, but I really appreciated the extra effort she put it to get the appointment for me.
I don’t have much experience with the other doctors considering I usually make appointments with Dr. Fabens. I was curious about the negative review of Dr. Schiffman. I’ve seen her a couple of times, and she was fine for what I needed. In fact, I was really sick and she was the only doctor who would prescribe some medicine for me. And another time, she took out my stitches. So, I’ve had minimal contact with her.

I love this practice! I’ve been with them since it was just Dr. Fabens and Dr. Barren over 20 years ago, I’ve always found them to be attentive to my needs and pretty fast responding to calls and email. I also love the electronic notification system they use. They were one of the first medical practices to use it. I appreciate that type of innovation.
These doctors know you. You are not just a name in a chart. You are treated as a person and the attentiveness comes through in their care of you.
The only doctor I’m no crazy about is Schiffman, but there are enough docs in the practice that she easily avoided.