Goodyear Auto Service Center

This place will get you back on the road in a pinch. Courteous, fast, dependable.

The service was good and they knocked some $ off the bill for the added wait time. I would send my family here for service.

So it seems this place is not getting a lot of love. I’ve used it mainly for tires/​oil changes/​alignments, and I’ve never had any issues. Recently, they even replaced a tire for essentially no cost, and they really didn’t have to do it, either. I wrote a much longer version of the story below, but let me say this: as a transplant from Ohio (I’ve been here for 11 years), I don’t expect much in the way of customer service in Philly. I’m not complaining about it; Philly is what it is. And this place (Goodyear) definitely went out of their way for me during my last interaction with them, so I figured it was worth sharing what happened.
So I went in for a routine oil change and alignment, during which they found a bubble on my front tire. They ordered a replacement, I came back 2 days later, and they installed it. Fast forward 8 days. I noticed a bubble in the same front tire. Granted, I had driven over 1,000 miles in that short span, and there are millions of potholes out there after this bad winter, but it seemed a little too coincidental for me. So I called them up.
I spoke to Mike on the phone, and asked about getting a replacement. I had NOT purchased the roadside hazard insurance or whatever it’s called (I even told Dan, the service manager at the time, «It’s not worth it for just the one tire. I mean, what are the odds that this very same tire will need replaced?»), so Mike told me over the phone it I would probably have to pay the full amount for a replacement. They would have to order it again and they could have it the next day, but he told me to stop by in the meantime and they’d have a look.
So when I came down, Dan was there again and handled the transaction. They looked at my car relatively quickly, and they couldn’t find anything wrong with the wheel itself that would have caused the same tire to bubble. He said that even though I didn’t get the hazard insurance, he would adjust the price when I came back (they had to order the tire) so that it would be about half price. Fair enough.
So they had the tire ready the next day, I came back in, and again, they got my car in relatively quickly. When it came time to pay, Dan adjusted the full price of the tire for me, so I ended up paying just the $ 20 for the hazard insurance that I now have for the new tire (because what are the odds, right? I’ve tempted fate too much already.). Not the kind of generosity I expected, but it is much appreciated nonetheless.

Their service is expensive I called how much for a wheel alignment for my car and they wanted $ 120.

Had these guys install 4 new tires on my car. Once they were done, the tire light sensor was on and would not reset. Not just one tire sensor was bad, but all four. Cost for this little piece of plastic is $ 98/​per tire. Place is a joke and the people who work here are total hammers. Would not come here ever again!

I went there to get new tires and alignment. When I came back to get my car, the guy at the front desk told me that they can’t do alignment because I needed suspension parts. He quoted $ 800 for required work.
I then went to a mechanic near my work and he did my alignment with no problems and told me I didn’t need any of the work at this moment!
Very disappointing. Service centers like this destroy overall Goodyear brand image. Never coming back.

Dependable, courteous, and the quick !
Going to a mechanic can be stressful as I always feel like I’m going to take it in the keister.
But, this was not the case. Although it was a simple tire repair, they were quick and friendly. Well done!

I have been going to this service center for the past 6 years with two different cars but the relationship has been very difficult. At this point I will not be returning unless the ONLY thing I need is tires or a state inspection.
The good:
The service managers are friendly and really want to do the right thing for the customer.
They usually have to see me with short notice.
They will often deduct cost from service if they make a mistake. This has happened a lot.
They seem competent at changing tires.
They have no issues with receiving tires from
. This is an excellent feature.
They are almost competent at performing state inspections.
The bad:
If they run in to a problem that is outside of what they expect, they may take hours trying to figure it out before notifying the customer. This has happened a few times to me. Usually I can perform an online search and find the correction within minutes.
Once they forgot to reconnect cables in the engine bay, they they couldn’t figure out why the check engine light went on. Took days before the disconnected cable was discovered.
Once they put the wrong amount of oil in the engine (too low), the oil pressure light went on, they they put too much oil in the car afterwards. Oil pressure light stayed on. I had to look up online that this is normal and it would go out after driving a while. They also forgot to replace the oil drain pan crush washer. My car lost 3 ½ quarts of oil by the time I got to the dealership.
Their own oil filters aren’t that good. They used to take OEM filters from me, but no longer. As a result I can no longer use them for oil changes.

This place is terrible. I came in because my car was rumbling due to the fact that I needed an alignment. They sold me a tire because they said one was badly damaged and needed to be replaced and did the alignment. I was first in line and still waited 3 hours. I left and the car was rumbling worse than before I went there! I brought it back and still the car rumbles like crazy. I waited 2 hours the second time even though I had an appointment. These people are terrible.

Clueless.

It took 1 hour and 45 minutes to replace one tire and put it on the car. And I had no people in front of me. It definitely took more time to assemble the paperwork than to put the tire on the rim and on the car.
I need a tire changed. It is none of your business what is my e-​mail, address, or whatever other useless Goodyear marketing info you are going to put into your computer. If the customer is #1, then serve it fast and ASK if the customer needs your free X point checkup. I am coming to you with a tire and a rim and I expect, if there is no line, that I will be out of there in ~10min. I guess not at Goodyear.
The price for installation on tirerack site for this installer is wrong. The cost per tire is $ 36.80!

the most expensive cheap tires ever, used to be really good now is about pushing sells with bad service. Agree with everybody else.

I had no problem here. They were friendly and fast. Cost was what I expected and was on par with local services.

Big thiefs. charged $ 380.00 per tire for toya tires. that is right toya .not Dunlap or perelli. toya!!!Avoid these crooks.

They installed 2 new tires, allegedly guaranteed for 40,000 miles, less than a month ago and one turned out to be defective and went flat on us. Not only that but they reattached the lug nuts in such a way that anoher mechanic had to break them off. To perpetuate the ignominy of the situation, they refused to reimburse us for the defective tire because they claimed it was damaged by an impact of some kind. If the tire had been good, we would have had no problem to begin with. If the tire was bad but had been installed properly, we would have had only minor inconvenience. If they agreed to refund us for their crappy tire, they might have appeased us. Instead, they failed egregiously on all three counts. Stay away from this place or you might end up stranded.

4 brand new tires mounted — ruined in 4 months due to incompetent installer!
Please avoid this Installer at any cost.
I went here to install 4 Conti DWS 275÷45÷19 on my ’06 VW Touareg.
They struggled mounting these tires, I spend over 4hrs waiting in their store as a result.
I took my car to another mechanic a week after the installation/​alignment of these tires, who informed me my steering wheel was way off center and the car was pulling to the left heavily.
Within 4 months as a result of the incompetence of this installer my tires have worn excessively, and needed to be replaced again — less then 5,000 miles on them! What a way to waste over a $ 1,000 on perfectly fine tires.
I spoke a few times with Goodyear (Gemini) HQ and also went back to this installer. They deny any wrongdoing and blame customer for needing to replace these tires within 5,000 miles!
If you care about your own safety — please avoid this installer at all cost — or any Goodyear/​Gemini installer for that matter.