Fidelity Drive In Cleaners

If I could rate this business with NO stars, I would. Besides being way overpriced for dry-​cleaning services, they do a pretty horrible job with hems. Today was my 2^nd visit to this cleaners (I had dry-​cleaning my 1^st visit) and I requested for one leg of my dress pants to be hemmed. When I picked up my pants, upon inspection while still in the store and before paying, I found that the hem was not sewn in the same manner as the other pants leg. Additionally, the white thread used did not match my tan pants, and the thread was not sewn in a straight manner (the hem line was crooked).
I told the young man who was working at the register that I was unsatisfied with the outcome of the hem job. He told me «we cannot sew it perfectly like in the factory.» I told him that I did not expect perfection, but at least have the line be straight, thread match, and the sewing technique to be somewhat comparable to the original hem (as I showed him on the other pants leg). He left the counter and went to get the woman who does all the sewing. When she arrived, I pointed to the hemline and before I got to explain anything to her, she left with my pants. She came back less than a minute later to show me that something was improved. However, I realized she only ironed the hem to make the pants look unwrinkled. I started to tell the woman that the issue was not resolved, but before I could explain to her exactly what was wrong with the hem job, she told me «I don’t care! You don’t have to pay me! I don’t care!»
I could NOT believe she said that to me and I did not even get a word out to even talk to her about my issue. She said this while another customer was standing right next to me at the counter. I was speechless. She did not take a moment to listen to me. I have NEVER been blatantly disrespected by a store owner, esp. from someone who never even asked me what my issue was. Instead she grabbed my pants and ripped out the thread with her fingers (not even with a seam ripper tool) and told me not to pay her. I informed them I would be filing complaints because that is not how you treat customers. I never raised my voice to this woman and never got to fully explain my discrepancy, yet received horrible customer service. I have since filed reports with the BBB and FTC. I will also be writing a formal letter to this business as well as the «NCA» that they claim to be professional members of.

I’ve used their services a few times, they’re affordable and they do a great job.

Fidelity was recommended to me by a friend for alterations on a bridesmaid gown. For $ 40, Fidelity hemmed my gown and took it in a few places. That easily would have cost me $ 100 at David’s Bridal or elsewhere. Fidelity also did a great job on a coat and a cocktail dress that also needed alterations.
I have never used their dry cleaning services, but for cheap and efficient alterations I highly suggest Fidelity. It isn’t the most glamorous place, and you will more than likely be required to disrobe behind a shower curtain. but the savings (at least to me) was well worth it!