FedEx Office Print & Ship Center

I’d just arrived from living in Europe for a few years and needed to print, sign, and scan documents from an email attachment but wasn’t yet set up to do that myself. I had an urgent deadline so ran to Staples first but found them incredibly unhelpful and dismissive, not even apologizing when they gave the wrong DIY instructions and wasted my time and money. Frantic now as I only had 15 minutes to the deadline, I found the FedEx office and was helped by a wonderful staff assistant, Hamadi, who helped me even though he was also helping about ten other people at the end of the day, and all on his own. He set me up, showed me how to do what I needed and then kept coming back to check it was going ok. He was really efficient, friendly and the epitome of excellent customer service. I’ll be going to this FedEx office from now on.

This place is pretty good. Left with what I came in for. The guy who helped me had the stress level of someone diffusing a bomb but he got the job done.

I got something shipped here, it took them 30 minutes to find it and offered me nothing by way of compensation for their incompetence

Sometimes it’s frustrating to live in the city and never be able to have your packages delivered because there’s no one to sign for them if you’re at work during the day. From now on I’ll just have my fedex packages held here. I had too large packages and they helped bring them to my car and get rid of extra packaging so they fit. Excellent customer service. Thanks!

I’ve been here a few times over the course of a few months, and I don’t have a printer, so I go here to print my stuff for interviews, business meetings, etc. Every single time I’ve ever tried to print something, the black and white printer smears all of the print and the color printer jumbles all the wording and sizing. And every single time, I ask one of the employees and they always «act» completely surprised and refund me what I spent, and take me to the front of the store and print them there for me. YOUR PRINTERS NEED TO BE REPLACED. And this experience has forced me to buy my own printer, for my home, so I don’t have to ever go back.

No good customer service. I have been going to this store for a long time, but today was the worse.

This review is not for this specific FedEx office. It’s more likely for the general fedex delivery system.
They are doing three times attempts for delivery but I didn’t get any notification for the first and the last attempts. There was a door tag when they came for the second attempt and I singed on the door tag to leave the package inside of the front gate. When they came for the last attempt there was no notification or the stuff left for me. When I called the fedex service center, they were absolutely helpless and told me to go the delivery facility where in the middle of nowhere which Google map couldn’t even find it. Good luck with finding with your GPS.
This could be just FedEx ground shipping in Philadelphia region they don’t try hard to deliver the package to the customer. I was in my apt waiting for the FedEx guy and all I got on the website «oops we missed you again» sign. They totally got ninja skill.
And do not trust what it says in the website with the tracking number and all. It said there is going to be another attempt for me after 3 times they «SAID» they were there, but when I called the 1800FEDEX that thinge, they said either you come to this horrible place to pick up your package or it will ship back to sender in a week. How terrible.
What I’m trying to say, if you can, use some other postal services like usps or ups not fedex especially in Philly region. If you have to use fedex and you don’t have the doorman to receive it for you, call 1800fedex and ask them to hold it in the Fedex Office nearby your place in the city so you can go there to pick up. Trust me, you don’t want to go to the delivery facility located near in the airport. You really don’t.

This place is anti-​convenient. Went there to have a couple of glass bowls packed and shipped. Took 45 minutes. I’m pretty sure they also put on more bubble wrap than necessary just so thy they could charge me more for bigger boxes. Terrible.

Worse shipping company ever. Especially the one is Philadelphia. So ignorant and lazy. I’ve ordered multiple packages and every one was messed up. From laziness. Few times they didn’t even come and mark the package as no one came to the door so they had to hold it. I hold fed ex is closed down as a whole company. Usps is 1 000 000 times better.

So amazingly annoyed! All I needed was to have something spiral bound and they punched the pages incorrectly. So they handed it to me and a bunch of pages fell out. The two guys who were working almost destroyed my project and if I hadn’t check it it wouldn’t have been fixed. AND their solution to fix it was extremely half-​assed! I’m from out of town and have never had any problems at any other Kinko’s but this just takes the cake. Go to another location if you can!

I’ve sent documents the employee were very helpful. A lady helped really well and she was very nice. In general, I would recommend this to my friends!

When I went to this FedEx location to pick up a shipment my colleague re-​routed for me, I happened to mention to the employee looking for my box that the shipment had just been re-​routed the previous night. She immediately went into auto FedEx employee mode, reciting something about how re-​routed packages never arrive the next day, blah blah blah, call 1 – 800 blah blah blah. My colleague had guaranteed that I would be able to pick up that shipment, but I knew I wasn’t going to get anywhere trying to argue my case so I left and contacted my colleague for the scoop.
A few hours later, low and behold, my packages arrived! I was helped by another employee who was really friendly and who even offered to help me out with my packages. I declined because how else am I going to get the arms of a WWE Total Diva?
So all in all, not a total fail but certainly not my favorite customer service experience.

I went there to copy some documents. It was pretty convenient and very affordable. Also the quality is great.

Copy machines suck. I put my debit card in, hit ‘Copy’ and the machine didn’t work. But I still got charged. I switched machines and put my document in the feeder. But instead the machine copied off the scanner (nothing was there) and gave me a blank sheet. It’s only a few cents, not worth having to interact with humans in order to get a refund but it made me wonder how much FedEx makes by ripping off a few customers each day at all of its locations.

I was in Center city for lunch and then running to catch a flight out of town. I realized I did not have the necessary office supplies with me for my trip. So, as we walked from the restaurant to grab a cab, my astute hubby suggested we check in this place for some highlighters. I never imagined that the shop would have such a nice supply of office supplies, but it did. I was welcomed by an extremely friend and very very very (I can’t stress this enough apparently!) helpful young man who showed me the various highlighters, described the benefits of each and even helped me price compare, giving me the best rate he could!
I do not know about the print and ship services, but I suspect they are fabulous because this place rates in the service category.

Well I gave them 3 stars for the convince they are the nearest FedEx to me, they have less traffic, I hate crowded services places plus the computers in the back are awesome! The staff are helpful although they do not smile alot but it is optional ;)
Generally you get your bushiness done pretty well in less time, glad I walked to their office and abandon Staples!

One star for the inept, sassy employee who improperly bound my presentation (I had printed it at home on my own) and unapologetically instructed me to go back and pay to use a computer to pay to reprint it so I could pay for a second binding job. Zero stars for the computer print-​dialogue that couldn’t print double sided B&W. Three stars for the friendly manager who took my file from my jump drive, printed it and bound it the RIGHT way. Still, I doubt I’ll be back here, despite the friendly and apologetic manager. Part of managing includes hiring competent employees.

I’m not sure how this one stays in business except for local businesses. If you need a great fedex/​kinkos walk to the one at 20^th and market it is worth the walk. Stop by the dunkin donuts at 20^th and chestnut for an iced tea if the walk is too daunting

If you have a lot of time on your hands and are willing to pay an extraordinary amount of money for what is seemingly a little job to do, then this FedEx/​Kinkos location is perfect for you. Unfortunately, I am never in either of those positions; if I am there, it means that I am taking care of something for my job and I don’t have the luxury of waiting a long while. So it goes, though…

Ok, so I had to send a fax today…$ 22, to send a fax… seriously…ridiculous…
the service was okay, but a little pricey,
I’ll be back when i need to buy more parchment like paper, but aside from that, i’ld go elsewhere… for my printing and faxing needs…