Fairmount Cleaners

I was Scrolling through the Reviews and was Absolutely Shocked at the Negative Ones! I’ve been a Customer since 2005 when I moved a few blocks away! They have Always done Quality Work! My Clothing has Always been Returned in Wonderful Condition! As for the Shoe and Handbag Repairs they have Always been Top Notch, They send the Shoes and Handbags to an Awesome Man Carmen! He always calls to let you know what he’s going to do and tells you the Price of the Items. I’ve had him Repair a Couple of my Leather Handbags to Perfection and my Footwear the same! The Staff at the Store have been Nothing but Amazing! I was in Washington D.C. a while ago visiting Georgetown University and struck up a Conversation with a Woman who stated that she was here in Philadelphia for a short stay and she went to Fairmount Cleaners and was So Impressed! I know, strange Story but True!

I’ve had 2 long bridesmaids gowns dry cleaned here in the last month. It cost $ 15 each which I think is a fair price for a gown, and they are usually done in just a few days. Both of these dresses were in pretty bad shape (I had a lot of fun at the weddings), but when I pick them up they look as good as new. So good that I then re-​sold them!

to add insult to injury, the owner offered to put new buttons on the suit. I waited a week and came back on the day I was told the jacket buttons would be replaced; no jacket and was told to come back the following week. I returned and when the jacket was returned, the buttons had not been replaced. I was then told to come back the next day and the owner would shop for the matching buttons; when I returned, I found that they had used a marker to cover up the broken buttons. At this point the owner had the nerve to tell me that my jacket couldnt be new because the sleeve buttons did not match each other — some of them had lettering. When I looked the lettered buttons were the signature of the italian designer and all their suits come this way but I was so furious and felt so stupid for trying to work this out one last time, that I left and found another cleaner in the neighborhood who is great.
Do yourself a favor and avoid this awful business at all costs!!!

At best, they can do shirts.maybe. Their knowledge of ironing, which for me is the main reason to dry clean, is astoundingly poor. They have exceedingly poor knowledge of women’s clothing at best. At worst, they don’t care. Even with special instructions, they press soft drapes in blouses and dresses flat with creases. I have given them more than 3 chances. I am done. Beautiful silk gowns with rouching… pressed flat. Lovely Tahari draped blouse. again with special instructions to gently hand iron… creased flat with high heat so that I can’t get it out at home. Slacks with a crease along the front… pressed flat and wide. I am done. I will need to find a dry cleaner outside the neighborhood. Even my hubby, who has a high tolerance for less than stellar service is fed up with stains that aren’t given the attention needed, even when pointed out. For lousy service, don’t care attitude, and repeated over time errors, I cannot recommend Fairmount dry cleaners in any way, shape or form. Take your business elsewhere.

Horrible service and very low quality repairs and cleaning. I had a leather bag dropped off for repair and cleaning. They said it would take 2 weeks and it took 2 months. When it was finally finished it was not clean and the repair was very low quality. It looked like they just super glued the rip. I had someone else pick it up for me because I was away; if I had picked it up myself I would have refused to pay. I may actually go there and ask for my money back. I am very disappointed. If I could give this place 0 stars I would.

Called about getting luggage repairs but the woman on the phone was so nice. They couldn’t help me luggage as fast as I needed but I took my pants there to get new buttons anyway. They took care of me in a few minutes! I don’t go to the cleaners often but they now have my business.

Great service, tailor is very skilful. Nice not to have to keep recept since they track it in their computer system.

I love this cleaners. I been doing business with them for almost a year. They have great turn around and reasonable prices. And the owner is awesome and he remembers my car so by time I get out my car and cross the street he has my pickup ready. I love them. GREAT SERVICES. DOWNLOAD LEVEL UP BECAUSE THEY TAKE IT AND IT SAVES YOU MONEY

This review is primarily about shoe/​leather repair here. I have had many items fixed here, and the price is a deal– however after the last few errors it no longer seems worth the hassle. In the past I have had items half repaired, taken longer, not gotten a call when my item arrived (though they told me they would because it was delayed due to backlog). I have had shoes repaired and polished and usually it’s worth the hassle/​delays.
However the last time was ridiculous. I dropped off 4 items at the same time (2 pairs of shoes, a purse, and a leather wallet) when the items where returned I noticed the wallet had not been touched, and the shoes where shotty at best.
The wallet was returned at no extra charge, when I picked it up the 2^nd time, only one pocket of two was fixed. I returned the wallet for a 3^rd time, and it was repaired, although it took a week longer then they originally said. (all in all almost 4 weeks to repair two pockets).
The stitching on the heel and side seem made my very nice, expensive Frys look cheap and poorly made. Further, the new sole had no traction, and wore out faster then the original. Similarly the stitching on my purse strap looked poorly done, and cheap. However, so far it has held up.
The staff at the location was apologetic and understanding when I had to return items, however good customer service cannot make up for a inconsistent, and bad product.
Look, if you want leather repaired etc. at low cost come here. But if you want to KNOW that it will be done well, and in a timely manner do not come here.

I needed a bridesmaids dress altered and had to make sure wherever I took my dress it wasn’t going to be ruined. The reviews appeared good for Fairmount and I live close by so I gave it a try. I brought the dress in 3 weeks before the wedding and it was ready in 2 weeks (I had the date that it would be ready but they never called me to say it was ready). They called to see if I was ok with the price before they did the work — $ 25 which seems reasonable to me to have the halter part of the dress shortened.
The only reason why I gave it 4 stars was because the owner seemed grumpy and not friendly when I first went in and mumbled something about them «having to take it to the other store because he was so busy» although I assured him I didn’t need it by the next day. That would be my only gripe but I knew to expect that from reading the reviews.
Got the dress this morning and it fit like a glove! Very happy with the work and I will be returning.

I decided to return here to get my wool winter coat cleaned before the cold snap hit, and felt re-​assured when the man who I gave it to didn’t seem turned off by the amount of pills under the arms. He told me it would be clean, shaven, and ready for pickup that week. However, when I went to pick it up, it looked pretty much the same as when I had dropped it off! I didn’t examine it until I got home, and I was so disappointed that I considered just never returning here again. But, I decided to go back in with my still pill-​covered coat and explain what had happened. The man who I spoke to was wonderful and went above and beyond with customer service. He told me he would personally shave every pill off the coat, and even gave me advice on getting the toggles replaced, which was extremely kind and not even necessary. He re-​cleaned it for free, and this time it came back looking like new. I am so impressed that I will definitely be returning. It is nice to see a family-​run place like this who cares about service and is willing to humbly rectify their mistakes.

I like the guy, Andre, who owns the place. He is professional and respectful, always calling me Mr. _​_​_​_​_​_​_​. I like that type of customer service — it is nice to be remembered and welcomed to someone’s business.
They are super fast, which is much appreciated. The dry cleaning is done well.
One of his employees was once a bit rude to me (however, most of the others are very polite). I told him later and he apologized profusely, also giving me a discount card on my next visit. I would have continued to give him my business, but this solidified him as my dry cleaner.
The only reason I don’t give it 5 stars is the tailor. He did hem a pair of pants once, and he did a fine job on that. However, he has been difficult and slightly belligerent on other occasions insisting that a certain article of clothing does not need alterations (who is he to decide that?!) or that it shouldn’t be done (I really think he just can’t or doesn’t want to do some of the work).
There’s a better tailor a couple blocks away, anyway.
I recommend this place.

Fairmount Cleaners is one of the best I have found. They take care to ensure your clothes are cleaned with care. I have brought many different types of materials (down comforter, work clothes, silk, etc) and they are cleaned well. They ensure that my sweaters are hung carefully on a hanger, unlike others who just throw it on a thin metal hanger. Pants are pressed nicely and hung. No wrinkles. I highly recommend Fairmount Cleaners if you are looking for a top notch dry cleaner who cares about keeping your clothes in top notch shape.

After researching many different cleaners, I decided to go with Fairmount Cleaners and I have to say, I am very satisfied. They do a good job and recommend different cleaning methods depending on the fabric and material. Clean, quick, and friend service.

Mixed review.
Alterations, done on time and correctly. Smidge pricey.
Dry Cleaning was a bust. My wife has a chemical allergy and the person behind the counter said that they use a special natural cleaning method. Long story short, my wife became ill after wearing her blouse. Same nasty chemicals that all other cleaners use.

I’ve been going to Fairmount Cleaners for seven years now, and it is one of the reasons I love living in Fairmount.
Andre, the owner, puts a high premium on customer service. I’m greeted by name every time I walk past, let alone walk in. He knows how I like my dry cleaning done. He always makes the time-​frame work for me, and he makes my clothes look great. There have been a few times where I was running late and had to pick up clothes, and I called ahead, and he kept the store open for me. That’s how you build loyalty/​
I’ve taken all my alterations there, and they always come out excellent as well.
I’m a big fan.

I *really* want to like this place. Here’s why I don’t and why I’ll never go back:
1. Dry cleaning. Not good. I’ve tried skirts, slacks, sweaters, and blouses. They’ve returned wrinkled and lint-​ridden, with missing buttons and once, a ripped seam.
2. The tailor. Rude and incompetent. He’s a little old man and he sews by the window and, yes, that’s really sweet. But while its cute and inexpensive, when you factor in return trips and frustration because he didn’t do it right the first time, you get significantly less than what you paid for. And its not cute anymore.
Two examples: A bridesmaid dress to be taken in slightly in the bust. When I picked it up and tried it on at home, it was like he hadn’t touched it. After one more try, it was still a little roomy but I made do, simply so I didn’t have to go back.
Months later, I brought in a dress for an event happening in a week. The alteration was much less complicated this time, so I thought I’d try again. Andre, the tailor’s nephew, pinned me up (just a little taken in along the bust and waist). When I brought it home, the bust and waist hadn’t been touched, and I couldn’t get the dress over my hips! I called Andre, who apologized profusely, asked me to bring it back, and promised to have it fixed the following day. When I tried it on at home the following night, I could get it over my hips this time, but it was skin tight — and still absolutely nothing had been done to the bust and waist. I brought it back the next morning (now the day before the event). The tailor said he could do nothing because he cut the excess fabric. I requested my money back, and he stormed away. Even the other employee remarked that he «couldn’t talk to people». I go to a tailor to get my clothes fixed, not to make new friends, so if the tailor is shrewd, it’s cool. But if you can’t do your job either? Game over.
Now, why I really want to like this place: otherwise excellent customer service. Throughout this entire second debacle, Andre and his other employees (except for the tailor) were kind, fair, understanding and flexible. Andre refunded me for the alterations plus the cost of the dress. It was much appreciated, and I give them a star for that. But if your core service isn’t quality, eventually that lovely customer service means nothing.
So I will not be going back.

No review for cleaning but just got jeans altered here.
Andre took the jeans (a simple hem) and priced them lower than what I expected ($ 12 total) and in time shorter than what I expected (3 days).
What more can I say? I wanted a local place with an «on site» tailor and it was a great job done for the price stated and in the time promised. Will definitely go back.

I was hugely disappointed. I brought in a dress, hoping to have it let out slightly in the bust and hemmed. I was first told that it would be impossible to let the dress out. This is understandable; if there is no fabric, there is no fabric.
The alteration to the bust was not completely necessary (it fit, but just caused a little to much cleavage). I said I understood the inability to let it out, but I would like the dress hemmed. I was told «it wouldn’t be worth it to hem it, too expensive.» I tried to explain that I understood that there were three hems, but I really wanted to wear the dress. I was told again it would not be worth it.
I was not greeted when I walked in the door, I was not asked to try the dress on to see what alterations were needed, and was very rudely turned down.
I cannot speak to their dry cleaning services, but I would not recommend it for alterations.

This review is not for the Dry Cleaning, since I did not get that service, but for the alterations. Andy, you sir are the man. Thank you for the quick, last minute alteration you were able to provide to a first time customer.
I can’t speak for the cleaners, but being I had such a great experience this first time, I will definitely give them a try the next time I need my shirts DC’d.