Edward S. Cooper Practice of General Internal Medicine

I like my doctor and health care here but the office staff are rude and crass. They act as if you are inconveniencing them by being there. I really feel uncomfortable with that aspect. My triage nurse is always polite, and my doctor is great.

Horrible services… different doctors ever visit… wait for hours… smh!

Rude receptionist. Impossible to get a timely appointment.

I had no problem with the quality of care here, but I have been driven away by the astounding inefficiency and ineptitude of the office staff. In the past, for example, I had great difficulty getting a timely appointment. I asked my doctor why I had had to wait so long to see him, and he said «That’s strange, we have slots reserved for regular patients of the practice.» But next time I called for an appointment I asked the telephone operator and she was not aware of any such policy.
Most recently I asked, if I could have an appointment with a different doctor at the practice. They said they would call back. I thought they had forgotten about it. But 17 days later they called back. «I am calling because you wanted to change your doctor.» «No, I didn’t want to change my doctor; I just wanted one appointment with a different doctor.» They will not do that. Why not? They would not say. So I dumped them.
I called back to get my medical records transferred to the new doctor. «Our practice,» said the phone message «has a standard policy that must be followed for record release. First you must fill out a Medical Records Release Form. You may come to our office, or request that the form be mailed to you.» Mailed! I wish this office would drag itself into the 1980s and buy a fax machine. «We will send your records fourteen to twenty-​one days after the date we receive your form.» Yep, that’s why I am dumping them.

If your a new patient, don’t even bother to get sick. It will take you a month to get an appointment with somebody. And their operators are really unprofessional.

I could never get an appointment here! i listed them as my primary care on my health insurance because i had to pick someone when i first got my job in Philadelphia. When i got sick i called to ask if i could come in… they said since i was a new patient i had to wait 3 months to be seen! even though i was sick! so i ended up having to go to the emergency room. i always thought this was standard practice until i finally decided to switch doctors. my new dr has never seen me before but scheduled me to come in within the week!!!