Drexel Center for Women’s Health

I was a patient for over a decade and their administrative systems are terrible at best. Over the years, getting appointments, return phone calls, and basic respect has gotten harder. There have been several urgent situations that became emergencies due to their lack of response. I have been denied a breast check when I thought I felt a lump because I wasn’t scheduled for that. They give the run around and when you actually see a doctor, they stare at a computer screen rather than engaging with the patient. I’ve finally switched practices.

I have been using this for my primary care since my family doctor retired in 2013. I was searching and searching without a clue of what i was doing. My co — suggested DWH. I was skeptical especially when she told me she changed from them. But she raved and raved and i gave them a chance. The customer service over the phone was outstanding. I feel thats where it starts. Interaction with them when i come is more outstanding. Never are they loud and obnoxious like some offices. Needless to say the customer service lured me and the doctor Bhatti kept me. Her down to earth personality helps cause she talks like a friend and not someone lecturing you. Keep of the great works ladies.

I came here for my yearly physical with Dr.Varjavand. This was the worst doctor patient experience I have ever had. She was cold and rude. Rather than speak kindly she barked. Absolutely zero people skills. After the appt was complete I left confused and insulted. I will never step foot here again and wouldn’t recommend any friend go to her for an appt. At the end of the day our body is ours and we have to care for it so it will run a long time. It’s better to find a doctor you can relate to and grow old with. Be your own advocate and refuse care from someone who is insensitive and does not realize that patients are real people.

I’ve had no problem with the dr I actually see, she is very nice, listens, helps, etc. However, the staff there is lazy and incompetent. I showed up for an appt, that I waited a month for, only to be told «you’re doctor isn’t here today. I think we were just about to call you». You were going to call me AFTER my appt to tell me it’s cancelled?! I’ve also had numerous occasions where I’ve left numerous messages (usually around 5) for prescription refills and referrals never to get a response, and end up being late with my prescriptions, or getting a bill for a dr I’ve needed a referral for. I am so fed up with place. Not to mention, you will wait for about an hour every time you have an appt. Philly is filled with great medical hospitals and offices, don’t waste you’re time with this one.

At first I thought this was a great place. I loved that it was a non-​stop shop where I can get my womens health and other general issues taken care of without having to see a bunch of doctors. I had paperwork to fill out for school that was very time sensitive. I called the doctor 5 times (did not get a call back), leaving messages with the people on the phone regarding the forms and making sure they were emailed back to me before the deadline. First of all, it took over a month to get these forms mailed to me. Second, when I got them I realized they didn’t give me the vaccine that I needed (I thought they did) and they filled out something in my paperwork incorrectly. Very stressful. Glad I moved.

I went to Dr. Beausang for the first time last week and she was awesome! I’ve always hated the idea of going to the gyno, but she did a great job at making me feel relaxed and comfortable. She was also very professional and has a gentle bedside manner. Highly recommend

I’ve been going here for about 3 years, some complicated hormonal issues and other weird auto-​immuny things. Dr. Sherif is absolutely terrific, a great diagnostician, inquisitive, remembers things about your specific health history, and tries her best to get to the bottom of things, and is sympathetic and empathetic. there may be sometimes long wait times, but that is because she is never rushing you out of the office, and takes time to listen and take notes and ask questions. this place has a very good medical practice for women who may have any hormonal or diagnostically complicated issues.

I have been coming here for over five years now, and because I am hypothyroid with PCOS, I both visit and deal with the office regularly.
The Center provides primary care, basic gynecological exams, blood draws on site, and endocrinology thanks to the Drexel-​funded «Center for PCOS.» For me, it’s one-​stop shopping with an exceptional team of nurses and doctors. My first ever visit was with Susan, the physician’s assistant, and before she started the exam we sat for 20 minutes and discussed my health history. After a couple of visits, Dr. Sherif took over my case, and again I was treated like a human being and not just a body on a conveyor belt. Everyone I have encountered, nurses included, has been personable and kind.
The office, on the other hand, comes with a few hiccups. While the staff is certainly nice, their processes are less than efficient. Need a prescription refill or referral? You have to leave a message on a voice mail. Theoretically not a bad system, except that for one reason or another requests may be ignored. For that reason, I let my pharmacy call my doctor for prescription refills, and I go to the office to request my referrals in person. And if I need to speak to Dr. Sherif, I make an appointment, since messages left for her never seem to actually reach her.
If not for the fact that Dr. Sherif and the rest of the team were so awesome, the hassles wouldn’t be worth it and my review would be less than four stars. But after five years, I’ve learned how to work the system and make it liveable.
Wait times for appointments are generally 1 – 2 months for the doctors, but whenever I’ve been sick I’ve been able to at least get in to see Susan pretty quickly. Typically I sit in the waiting room for 5 – 10 minutes, though a couple of times I have experienced longer waits that were followed by apologies. I’m sure at times they overbook, but even when busy they still spend real time with patients and not just rush them out.

I have had only good experiences here.
I see Dr. Nair and I have several friends, including my sister, who sees other doctors at this practice. It’s located right across from Hahnemann on Broad St. When you are getting your yearly exam, you have to make an apt a month or two in advance, but that is normal. I have never been made to wait very long, and even when I have arrived 10 minutes late, they have always accommodated me.
I love that my ob/​gyn is also my primary care doctor, so there is one person who treats all of me instead of having to go back and forth between many doctors. I have one yearly gyn/​physical which is awesome.
Dr. Nair has always promptly returned my phone calls when I’m sick and when necessary, I get an appointment that day or the next when I am sick. She has successfully kept my raging allergies under control. I have had no trouble with billing or insurance — it always goes right through and doesn’t take long, and I have always used credit cards here (for 4 years). If you need a derm referral, the doctor is in the same building. I wouldn’t go anywhere else!
I have never had trouble getting prescriptions. She has filled and refilled my birth control with no problem, and I have never had to meet with a family planning counselor — that has never been mentioned to me in my 4 years going here.

I agree I dont know where the other post are coming from. Drexel Univeristy College of Womens Health, very much takes my credit cards etc etc. My exprience is fantastic I have nothing but great things to say about them and I even when I moved to NJ still made the trip into Philly to see them. I called them today at 1030 – they are seeing me at 1pm, not bad in todays world!

I honestly don’t think the other reviewers are thinking of the same place. I get my primary health care at Drexel Medical Center for Women’s Health at this address and I can’t say enough good things about it. Appointments are easy to get. I have never waited in a waiting room. Dr. has always been on time. I have had no problems getting referrals to specialists. My doctor treats me with a lot of respect. I really like the place and feel like it’s one of Philly’s best kept secrets for women. I would recommend it without reservation.

The absolute worst. The dr. is clueless. Billing gets screwed up. They randomly schedule you for appointments without notifying you. You cannot get a call back from anyone there irrespective of the importance of your call. I will absolutely never return here.

This, like every other office in the Drexel/​Hahnemann Healthcare system is HORRIBLE. I’ve tried a number of bad gyn’s in this city (including planned parenthood) and this was the worst so far. After making an early morning appointment (before 10am), I was forced to wait for about 3 hrs for a 10 minute exam. Then when I try to get a prescription, I’m told, «We don’t do written prescriptions.» Their ridiculous system involves you meeting with a family planning counselor every 3 months when you need a refill. Why would I need to meet with a counselor when I’m trying to PREVENT a pregnancy?!
Their other option is that they call the pharmacy with the prescription info. I was wary of that and, of course, my pharmacy never received it. After calling the doctor’s office and pharmacy a few times, they managed to figure it out.
A few months later I tried to get an Rx transferred to drugstore. com. Naturally, they, too, couldn’t get a hold of the office for 3 days. After they did, I discovered that my drug was on back-​order for another month. So, I called the office trying to get a new prescription for a new brand. I had to call FOUR times because they kept transferring me and then putting me on hold. After an hour of this BS, I decided to just go there. I got there and explained my situation again. I thought it would take a few minutes to get the doctor to write a new Rx. Instead, I waited for about 15 minutes, and then they «called me back.» Which was actually just a second waiting room. I waited there for another 30 – 40 minutes so I could meet with a counselor. The «counselor» simply wanted to know what I wanted. After finally figuring it out, she tells me the total, but of course, something affiliated with «technologically advanced» Drexel does not take cards, only cash or check. I did not have either, so I had to go to an ATM a few blocks away.
This whole several hour ordeal should have been able to have been solved in 30 min. Any normal doctor would have picked up the phone and just faxed a new script to the pharmacy. Their inefficiency, extremely long wait hours, and lack of modern technology means I will never come here again.